The site was fairly easy to maneuver through. But what really made the experience better was the agent Mr.Abby Ford. Mr.Abby walked me through each step of the process with precision and patience. Ma... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Spectacular professionalism and patience on Lenny's part in booking us two tickets from CJB to SLC! Lenny, thank you very much for your meticulous care to detail at every step! It meant a lot to both... See more
Company replied
Ryan Belford restored my faith in customer service professionals. He was very helpful and kind. Well versed on the content of reservations. I was a little nervous however. Ryan assured me he would tak... See more
Company replied
We were having trouble with the website getting what we needed…so we called and talked with Haskel. He was extremely helpful in booking our flights and answering all our questions. We are looking forw... See more
Company details
Written by the company
We are in the business of memories, joy, unforgettable experiences through serving as a Worldwide Tour & Travel Specialists to our customers. Our motto is to provide the best travel experience to our customers at an amazing price with help of our vast network and experience throughout the globe.
Contact info
24 Market Square, HP1 1ER, Hemel Hempstead, United Kingdom
- 0203-892-5853
- customerservices@theflightmakers.com
- theflightmakers.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Flight Makers
Dear Customer,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Mr Yanick is a outstanding Man
Mr Yanick is a outstanding Man .
Such a gud experience to talk to him.
Extremely supportive .
27 August 2024
Unprompted review
Reply from The Flight Makers
Dear Consumer,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
Conrad was very knowledgeable and…
Conrad was very knowledgeable and helpful. He handled my issue quickly and to my complete satisfaction. I would be happy to work with him again. His voice is very clear and understandable, and that can be an issue sometimes. But Conrad spoke well and very clearly. I was very happy with his service.
14 August 2024
Unprompted review
Reply from The Flight Makers
Dear Raymond,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Ron was very helpful.
13 August 2024
Unprompted review
Reply from The Flight Makers
Dear Rich,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Excellent service
Listened to my issues and got me the help I need. I do appreciate his care and his professionalism
Thank you
Nagla
6 August 2024
Unprompted review
Reply from The Flight Makers
Dear Nagla,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Conil was very helpful!
2 August 2024
Unprompted review
Reply from The Flight Makers
Dear Conil,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
As I am not very tech savvy
As I am not very tech savvy, I was facing difficulty to book flight. Ronin was very quick and extremely polite with his service. Thank you
31 July 2024
Unprompted review
Reply from The Flight Makers
Dear Rebecca,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
5 stars to Ronin for his best service.
31 July 2024
Unprompted review
Reply from The Flight Makers
Dear Harry,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
I was facing issue to book flight on…
I was facing issue to book flight on the website. Ronin waived off agent fee which is highly appreciated.
31 July 2024
Unprompted review
Reply from The Flight Makers
Dear Brian,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
I spoke to agent Ronin who was…
I spoke to agent Ronin who was extremely patient and knowledgeable.
31 July 2024
Unprompted review
Reply from The Flight Makers
Dear Jane,
Thank you for your amazing feedback.
Our agent is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
Theflightmakers.com
Conrad was very patient,I could hear kindness in his voice
Conrad was very patient I
16 June 2024
Unprompted review
Reply from The Flight Makers
Dear Karen,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
Theflightmakers.com
Conrad was extremely helpful
Conrad was extremely helpful! He was respectful and polite. I was happy with him!
Respectfully,
Gary Nordine
26 July 2024
Unprompted review
Reply from The Flight Makers
Dear Barbara,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Gary Romano was very helpful
Gary Romano was very helpful, friendly and courteous. He was awesome!
26 July 2024
Unprompted review
Reply from The Flight Makers
Dear Tammy,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
Conil helped us select our seats and…
Conil helped us select our seats and was awesome!
24 July 2024
Unprompted review
Reply from The Flight Makers
Dear Rosemary,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Paula,
Thank you for your amazing feedback.
Our agent is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
Theflightmakers.com
My agent (Conrad) did a great job
My agent (Conrad) did a great job with helping me change my flights with delta...he was very professional and communicated well. It took a little longer than expected, however, I think it had more to do with deltas internal IT issues.
23 July 2024
Unprompted review
Reply from The Flight Makers
Dear Dane,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Ruth,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Much friendly compare with Viva
21 July 2024
Unprompted review
Reply from The Flight Makers
Dear Eric,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Change of dates
On this day I called in because I accidentally booked a trip on the wrong dates and needed to change them. Onyx was sooo knowledgeable and friendly. He provided the best customer service I have ever received from the airline! I thank him again for going above and beyond to assist me!
21 July 2024
Unprompted review
Reply from The Flight Makers
Dear Trini,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
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