Haskel was incredibly helpful and patient helping me get my flights diverted, nice hotel, and checked in several times. Really appreciate his help and kindness
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We have been gratefully help by an Agent through the process of getting a refund and cancellation on our ticket. Unfortunately less than 24 hours after purchasing the ticket, I became sick and could... See more
We had the great opportunity to work with Mr. Freddy Smith. Mr. Smith was professional, knowledgeable, helpful, patient and kind with excellent customer service skills. We asked some of the same qu... See more
Company replied
If you’re looking for someone who will take care of you with kindness and professionalism, ask for Ronin Oxyn. You’ll be in great hands with this gentleman. He listened attentively to my concerns and... See more
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Company details
Written by the company
We are in the business of memories, joy, unforgettable experiences through serving as a Worldwide Tour & Travel Specialists to our customers. Our motto is to provide the best travel experience to our customers at an amazing price with help of our vast network and experience throughout the globe.
Contact info
24 Market Square, HP1 1ER, Hemel Hempstead, United Kingdom
- 0203-892-5853
- customerservices@theflightmakers.com
- theflightmakers.com
4.8
Excellent
1k reviews
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Conil was extremely helpful and…
Conil was extremely helpful and professional. He solved my issue.
14 June 2024
Unprompted review
Reply from The Flight Makers
Dear Marcia,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
A giant problem and Conrad came through.
After finding out that the flight I thought I had booked was totally cancelled, Conrad got us a flight to and from our destination. Thanks again Conrad for all the hard work.
13 June 2024
Unprompted review
Reply from The Flight Makers
Dear William,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
theflightmakers.com
Friendly and courteous service
Friendly and courteous service. Well explained by Bella!
Appreciated! Great work!
11 June 2024
Unprompted review
Reply from The Flight Makers
Dear Tanjot Kaur,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Bella was very helpful in flight change
Bella was very helpful as I needed to make changes in my flights due to my son’s Naval Aviation Graduation dates being moved. She was thorough in explaining everything. Was able to keep the same times as well. Thank you
12 June 2024
Unprompted review
Reply from The Flight Makers
Dear Candace,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Lesia,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
The Customer service rep Conil what…
The Customer service rep Conil what great and made my changes needed! He was very helpful! Much appreciated!
11 June 2024
Unprompted review
Reply from The Flight Makers
Dear Rhonda,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Heather,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
It was good booking flights through…
It was good booking flights through their agent Tilton L.
7 June 2024
Unprompted review
Reply from The Flight Makers
Dear Bhagyesh,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Tiffany,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
My representative
My representative, Thor was so polite and helpful and kind, it was refreshing after my horrible experience with the online call tree.
All the best,
Celia Evans, PhD
7 June 2024
Unprompted review
Reply from The Flight Makers
Dear Celia,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Freddy Smith is awesome
Freddy Smith was very patient and competent. We complete my request with lots of his knowledge and research. Thanks Freddy
5 June 2024
Unprompted review
Reply from The Flight Makers
Dear Gomes,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Colin was helpful in my booking on…
Colin was helpful in my booking on 6/3/24
3 June 2024
Unprompted review
Reply from The Flight Makers
Dear Carolyn,
Thank you for your amazing feedback.
Our agent is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
Theflightmakers.com
Onyx did an amazing job helping us
Onyx did an amazing job helping us when we ran into a highway shutdown. He was understanding and very worked with us to make sure we were able to adjust our travel planes.
31 May 2024
Unprompted review
Reply from The Flight Makers
Dear Matthew,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Ask for Freddy Smith
Really devoted to getting results. Went out of his way to help me in ways I didn’t even ask him for. Deserves more money.
30 May 2024
Unprompted review
Reply from The Flight Makers
Dear Jacob,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
This was my second time trying to make…
This was my second time trying to make a Change on my return flight. The first person wasn’t able to make the changes. So I tried again on May 30, 2024 and was lucky to get Bella who was able to make all my Changes even though I had changed my mind while Bella was helping me. It didn’t upset Bella she just kept on helping me was able to make all the changes I needed. Thank you Bella for your wonderful service
30 May 2024
Unprompted review
Reply from The Flight Makers
Dear Antonio,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Lola,
We are happy we could help you out.
Thanks for being our customer.
Regards
theflightmakers.com
Attentive Service
My call got disconnected but Gary called me back immediately. He then dealt with several issues to make my flight better.
29 May 2024
Unprompted review
Reply from The Flight Makers
Dear ChelleBe,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
Suzanne Smith really helped
Suzanne Smith was very reassuring and patient. I missed my flight, and was hoping to rebook for the next day. She took care of it all carefully and fully for which I am very grateful.
28 May 2024
Unprompted review
Reply from The Flight Makers
Dear Michel,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Help desk great customer service Representative
I appreciated Mr. Freddy Smith. He was very knowledgeable, answer my questions as he explained information to me and he was very courtesy plus he had patience. He made me feel welcome. I can tell that he also has good customer service skills.
27 May 2024
Unprompted review
Reply from The Flight Makers
Dear Customer,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
Ronin - GREAT Customer Service
Ronin was very helpful assisting me with a change in my daughter's return flight (which was rescheduled automatically to a different time due to flight schedules). No change fee was charged.
29 May 2024
Unprompted review
Reply from The Flight Makers
Dear Imelda,
Thank you for your amazing feedback.
Our agent is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
Theflightmakers.com
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