I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
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Review summary
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Reviews shaping this summary
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more
The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
Company replied
Company details
- #41 of 85 best companies in Candle shop
- #34 of 67 best companies in Corporate gift supplier
- #147 of 371 best companies in Gift shop
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
215 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m completely addicted to this…
I’m completely addicted to this candles. Best aroma EVER and they last forever !
18 September 2025
Flora Lab continues to be one of the…
Flora Lab continues to be one of the best, long-lasting and pleasant scents to adorn your home with!
5 September 2025
Beautiful candles from wonderful company
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my order came very quickly and carefully packaged. I couldn’t have asked for more.
31 August 2025
Products are gorgeous
Products are gorgeous. They smell amazing. Communication is good and delivery is fast. Met this lady at the NEC Gardeners World show a couple of years ago. Lovely lady & so passionate about what she makes & sells. Been buying from her ever since.
30 August 2025
I love the scents that you produce and…
I love the scents that you produce and that they’re authentic
10 July 2025
Great candles and the maker is very…
Great candles and the maker is very friendly and creative
9 July 2025
Unique candle and scent gifts
Wonderful service, prompt delivery, lovely packaging, and beautiful/unique scents :)
19 July 2025
Amazing scent and brilliant customer service!
I received my candle yesterday (Sicilian Sunbeam) and was blown away by the smell- so uplifting! It will be a lovely gift :) I also received sample tea lights of the seasalt and Darjeeling- I will definitely be purchasing full sizes of both (for myself!). There was an issue with my order (stock issues) and Sophie sorted this promptly- the communication was brilliant. I would definitely recommend :) Thank you, Sophie!
18 July 2025
Sea salt wax melts …
Tried the wax melt sea salt for the first time and it smells divine, my new favourite for sure! We definitely be buying the candles to try next x
15 July 2025
Oh my god..this is just gorgeous…so…
Oh my god..this is just gorgeous…so dainty…I love the little flowers and the candle sits beautifully on top of the glass jar.. super good value..quick delivery and well packaged and a little gift also…so thoughtful… love it..
15 July 2025
great local business
Easy to order and they kept me informed about delivery. The products are gorgeous. I love the fact that this is a local business
14 July 2025
Reply from the flora lab
Hey Maggie, thank you so much for your order & taking the time to leave a trust pilot review for us, it genuinely means the world. Many thanks, Sophie xx
Reply from the flora lab
Heya Lynn, thank you so much for taking the time to leave this review. I hope you love your candle and it brings the scent of the Italian summer into your home 💐
The new scent by Flora Lab is divine
The new scent by Flora Lab is divine. Ordering is so very easy and the delivery so swift. Beautiful packaging, perfect for a gift. I will be ordering again x
24 June 2025
Reply from the flora lab
Hey Arielle, thank you so much for taking the time to leave this review... and for offering to be one of the testers for our new Sea Salt scent 💙 the kind words really do mean the world!
Thanks so much, Sophie x
10/10
Very seldom that you order a candle and if arrives at your house (in Scotland) the next day! Service is 10/10, alongside the branding and scents. So glad to have found this candle company, think they will become a new favourite :)
28 June 2025
Unprompted review
The way they dealt with my order query…
The way they dealt with my order query so promptly and efficiently made a welcome change to get such good customer service .
10 June 2025
Great customer service
Great customer service! My parcel was lost and they located and redirected it to me with an apology and a discount. The candles have a long burn time with an authentic scent of ingredients to fill your room.
30 May 2025
Reply from the flora lab
Hola Álvaro,
Muchas gracias por tu pedido, desde Madrid. Realmente significa mucho que nuestros amigos europeos tengan nuestros productos y espero que Sweet Smokin' Bourbon tenga una vida larga y feliz en su hogar.
Espero verte de regreso en la sede de Flora Lab muy pronto.
Sofia,
--------
Hello Alvaro,
Thank you so much for your order, all the way from Madrid. It really means the world that our European friends have our products and I hope Sweet Smokin' Bourbon has a long and happy life in your home.
Hope to see you back at Flora Lab HQ very soon,
Sophie
Absolutely spectacular scents
After following the Instagram page for a few months, I bought a Darjeeling Delights candle and can’t get enough, I’ve had it burning every day since and can’t wait to try the other scents on offer.
I love that these products are made using sustainable ingredients and best of all they’re handmade too.
25 April 2025
Unprompted review
Reply from the flora lab
Thank you so much, it really means the world! Hope you love your Darjeeling Delights candle & hope to see you back at Flora Lab HQ again soon!
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