I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
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Review summary
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Reviews shaping this summary
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more
The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
Company replied
Company details
- #41 of 87 best companies in Candle shop
- #34 of 67 best companies in Corporate gift supplier
- #147 of 370 best companies in Gift shop
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
215 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous scents - perfect for gifting!
Bought a lovely pack of Darjeeling Delights wax melts from my local stockist The Kind Table - my aunty loves them! Such a gorgeous brand with amazing scents and really lovely packaging so perfect for gifting! Love that we can buy them locally too!
25 April 2024
Unprompted review
These melts smell absolutely lovely not…
These melts smell absolutely lovely not overpowering strong but leave a lovely smell throughout my house.
28 February 2024
Reply from the flora lab
Hey Karen, thank you so much for taking the time to review- so glad that your wax melts got to you safe and sound :) Have a lovely day, Sophie
Great quality product
Great quality product. Website is easy to navigate and purchase from. I like that the candle ingredients are ethically sourced.
25 February 2024
Reply from the flora lab
Hey Jenna, thank you so much for taking the time to revirew us. We've been working hard at improving the website recently, so great to hear some positive feedback for it! We really appreciate it.
Hope you enjoyed your candles- hope to see you back at Flora Lab HQ for more :)
Sophie
Beautiful candles
Beautiful candles, packaging was lovely too. Just not quite strongly scented as I expected when burning
10 February 2024
Reply from the flora lab
Hey Anne, thank you so much for sharing with us- and thanks for the feedback. It's such a tricky one, traditionally using plant based waxes you don't always get the strong scent throw that you get from the parrafin alternatives. But on the upside, you're burning a product that is sustainable and not filled with additives as they're all made with 100% plant based waxes. But what I would say, is if you've got big rooms, high ceilings, large open plan spaces, always opt for a wax melt. Not only are they cheaper (£8.95 for around 100hs of scent), they really do pack a punch when it comes to the scent strength. We would've popped one in your order, so maybe give that a go and feel free to let me know how you get on. Thanks so much, Sophie (founder) xx
Lovely jovely wax melts
Lovely jovely wax melts ! Great fragrance and quick delivery - thank you 😃
10 February 2024
Reply from the flora lab
Thank you so much Tasmin for taking the time to leave us a review, it means the world! Hope you loved your wax melt. Looking forward to hopefully seeing you back at Flora Lab HQ soon, Sophie (founder) x
Amazing product & service
Amazing product & service, and the best part is that it's sustainable as well, from a lovely local seller. :) Will definitely reorder.
8 February 2024
Unprompted review
Reply from the flora lab
Thank you so much for your order... and taking the time to write a review... it really does make such a difference 🌱 thanks again, Sophie 🤗
Beautiful
Beautiful packaging and a lovely personal handwritten note made the delivery of wax melts even more special. The melts smelt delicious and lasted a really long time. What a lovely find
14 January 2024
Reply from the flora lab
Sarah, thank you so much for your kind words, they've made our day here at Flora Lab HQ. So happy that you love your melts and hope to see you around here soon :) Sophie x
I first bought these wonderful candles…
I first bought these wonderful candles at the Wealden Times Fair and decided to restock online for lovely gifts.
21 January 2024
Reply from the flora lab
Hi Jlia, thank you so much for the lovely review, and coming back to us online, we're so lucky to have you! Sophie
Dreamy and quality wax melts
I found their wax melts on Amazon originally and having sampled several fragrances I rate them highly. This time I ordered directly from their own website. Arrived quickly and at a reasonable price. My favourites are Darjeeling tea and pear. Good quality wax melts
19 January 2024
Reply from the flora lab
Hi Helen, thanks so much for your review, you've made our day 🤸♀️ we're so delighted you found us, we're so lucky to have you and looking forward for you to visit the Lab again 🙌
The products smell amazing
The products smell amazing. The order came with a cute personalised note and I love buying from a stallholder I know who lives locally
17 January 2024
Reply from the flora lab
Hey Catherine, thank you so much for the kind words, they really mean so much to us! Hope to see you either in person or online soon! Sophie
Reply from the flora lab
Thank you so much Tamsin for the lovely review! Glad you enjoyed your candles 🕯
Reply from the flora lab
Hi Mary, thank you so much for taking the time to review... and I hope your friend loved her gift box 🤗
Reply from the flora lab
Anna, thank you so much for the kind words and the 5 star review... it really helps us grow as a business, so we're super grateful! Have a great Saturday 🙌
Beautiful candles with brilliant customer service
Quick service, easy and friendly shopping experience and a beautifully presented gift box that was ideal for Christmas! Not the first time I’ve shopped here and won’t be the last :)
5 December 2023
Reply from the flora lab
Suzie, thank you so much for the kind words, that review is so lovely! Hope to see you back at Flora Lab HQ very soon 🌿
Fabulous Flora Lab
Literally the ONLY place I buy candles and wax melts now. I’ve got my whole family on to them too, we all absolutely love them! The wax melts are such amazing value for money and last for ages. Everything is beautifully and thoughtfully packaged, and exciting to open. Thank you once again! X
15 December 2023
Unprompted review
Reply from the flora lab
Lauren, thank you SO much for this review, it is so lovely! Glad you're loving everything, we love you too!
Absolutely stunning scents!
Absolutely stunning scents!
I have been working my way through some of the wax melts from The Flora Lab. The packaging is very high quality and even has a sniffing hole so you can get a taster of what you're about to experience. The Alpine Air is perfect for a cosy night in!
12 December 2023
Unprompted review
Reply from the flora lab
Thank you so much Maddie, that review gave us all the feels ❤️ thanks so much for shopping with us and hope to see you again soon 🌿
Flora Lab products are incredible
Flora Lab products smell incredible. They always arrive beautifully packaged and the owner is lovely too. Thank you, my living room smells amazing!
5 December 2023
Reply from the flora lab
Becca, thank you SO MUCH for your kind words, they really warmed my heart. So glad your living room is smelling amazing too ✨️ Sophie
Beautifully crafted scents
Beautifully crafted scents and the packaging design is lovely. These are the perfect Christmas gifts - delicious smelling and sustainable.
4 December 2023
Reply from the flora lab
Thank you so much for taking the time for such a kind review- it honestly means the world that you loved your Flora Lab parcel. Hope to see you again soon :)
lovely scent!
24 November 2023
Reply from the flora lab
Thank you so much Claire ❤️ we'd be bad at our jobs if we couldn't get that one right so glad you enjoyed 🙌
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