The Flower Factory Reviews 1,690

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and fresh quality of the products, often noting that the flowers match their online descriptions. Many people highlight the efficient and professional service, appreciating the ease of the online ordering process and the timely delivery, often with helpful updates. However, some customers also noted occasional issues with delivery, such as flowers being left in incorrect locations or not handed directly to the recipient. A few reviewers mentioned receiving flowers that were not entirely fresh or appeared wilted, suggesting potential improvements in handling during transit.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight with the beautiful and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the prompt and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the beautiful and fresh... See more

Service

People report positive experiences with the service. Customers consistently praise the efficiency,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of the ordering process and the... See more

Based on these reviews

Rated 5 out of 5 stars

I've used The Flower Factory a few times now for holidays and friends' birthdays, and they’ve never let me down. The flowers always arrive on time and look just as lovely as they do online — even the... See more

Company replied

Rated 5 out of 5 stars

Hi there I ordered flowers last Wednesday and my friend received on Friday. They were delivered by DPD. The flowers were absolutely beautiful. Customer Service was excellent. I would h... See more

Company replied

Rated 5 out of 5 stars

Very good - the flowers were lovely and arrived the afternoon of the designated date. As I hadn't heard from the recipients (flowers sent for bereavement, a beloved pet) I worried that they would not... See more

Rated 5 out of 5 stars

I was delighted with the flowers delivered, as they matched the online photo I chose. Delivery timeline was as promised and the I was also updated during this process. I was delighted this company d... See more

Company replied


Company details

  1. Flower Delivery
  2. Florist

Written by the company

Welcome to The Flower Factory, Dublin's premier flower delivery service. Since 2014, we have been the leading bouquet distributor in the Republic of Ireland, spreading joy and beauty with our meticulously handcrafted arrangements. Our team of talented local florists pours their passion into every bouquet, ensuring that each creation is a visual masterpiece of vibrant colors and delicate fragrances. We take pride in our commitment to excellence and guarantee the freshness and quality of our flowers, bringing smiles to faces across Ireland. With our extensive delivery network, we offer both same-day and next-day delivery options. Whether you're in Dublin or any other county in Ireland, we've got you covered. Our dedicated fleet of local drivers and national courier partners ensures prompt and reliable service. Join our ever-growing family of satisfied customers who have come to rely on The Flower Factory for top-notch service and exquisite bouquets. Experience the magic of sending and receiving stunning floral arrangements, adding a touch of elegance to any occasion. Discover why we're Dublin's trusted flower delivery company. Choose The Flower Factory for an unforgettable experience of freshness, beauty, and guaranteed satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Dreadfully disappointed

Only finding our late after Mother's Day because my Mam was too polite to say it. 90% of them were wilted and dying. Extremely disappointed. I would have assumed that they came from a local florist but it would appear they came from a warehouse or somewhere they were made up well in advance without care or regard. Extremely sub standard.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome to deal with.

I order flowers every Christmas and The Flower Factory always delivers on time and the flowers are always superb. Highly recommended.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ordered flowers to be delivered to my partners work. Arrived on time and well packaged. Flowers were undamaged and really fresh. Would definitely recommend

13 February 2025
Rated 2 out of 5 stars

Late delivery

I was disappointed to discover the delivery of the flowers took from ordering on the 19 Oct 2025, to delivery on 25 Oct.
I was expecting a day or two for delivery. I put the 20 Oct for delivery. Otherwise, the flowers were good
Paul . Saskatoon .CA.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Very good - the flowers were lovely and arrived the afternoon of the designated date. As I hadn't heard from the recipients (flowers sent for bereavement, a beloved pet) I worried that they would not get there and emailed Flower Factory, who replied in timely fashion. All good in the end.

4 September 2025
Unprompted review
Rated 3 out of 5 stars

I was disappointed with the Champagne and some flowers

I was disappointed with the Champagne - £29.99 for a small glass!!!! The flowers were just okay - some were wilted.

9 July 2025
The Flower Factory logo

Reply from The Flower Factory

Thank you for your feedback, upon review you have only ordered 200ml snipe, if you would like to send an email over to our team at support@theflowerfactory.ie we will be able to help you.

Kind regards,

Anna.

Rated 5 out of 5 stars

Good flowers and wonderful service

My Brother and his wife were both delighted with their flowers they said they were beautiful

7 July 2025
The Flower Factory logo

Reply from The Flower Factory

Hi Mary,

Thank you for your 5* review. I am delighted to hear your brother and his wife were happy with their flowers.

Kind regards,

Anna.

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