The Fold London Reviews 

Everything was just amazing. From the styles to the excellent, skilled and proactive staff. We really had a great time at The Fold (as many times before). The customer service is without comparison.

I have bought few items which I've returned. We are now on the 30th Dec and the items were received on the 13th, however i still didn't receive my refund. I have emailed and chased the customer care service only to received automatic emails and an email saying my money have been refunded without that being actioned. This is a very disappointing experience taking in consideration the prices of the products.

Bought a beautiful Fold dress for my son’s wedding - I love it and customer service was exceptional!

I placed an order but was then worried it would not arrive before I went away for the holidays. The Fold team followed up immediately to confirm when shipped (it was shipped so promptly), and again to follow up with tracking information and to confirm it would arrive in time. I was very impressed with the excellent customer service at a stressful time.

Excellent customer service. Prompt and very helpful.

Loved my personal shopping experience, great advice and lovely clothes. Would recommend booking an appointment if you’re serious about investing in some new work pieces.

What a brilliant idea to try before you buy! I used this service recently and feel it’s perfect! I was able to see the fit, the feel the material and appreciate the exceptional quality of the dress. All so important!

I have been eyeing 'The Folds' Belleville blouse for years and finally bought it. The fabric, the fit, the origami like style; the Belleville exceeded all my expectations. I should never have waited years to add this staple to my wardrobe.

A few weeks later I bought the Giverny dress and the Lugano jumpsuit. I wear the Belleville blouse and Giverny dress to work. I am a lawyer and prefer long sleeves for a profesional look. It is hard to find polished long sleeve dresses. The Giverny dress and Belleville blouse fit the bill perfectly. I feel good and always receive compliments.

The Lugano jumpsuit I bought for gallery openings, studio visits, and dinners with curators, gallery owners, and artists. I accessorize with colorful scarves, jewelry and shoes to add color. The Lugano makes a statement every time I wear it! It puts me right in the middle of the art 'cool' crowd.

Clothes from The Fold are expensive, but you will never regret your purchase. In a single year they pay for themselves. And they never go out of style. You can wear each piece for the rest of your life.

Perhaps the best clothing purchase I ever made. Even better than the couture clothes that cost much more. Do not wait years, like I did, to buy an exquisite piece from The Fold!

The Fold Cadogan is a wonderful store with great customer service. I needed an outfit for a special occasion and booked a private appointment with Sara, the manager, who was brilliant. She found me just the right dress and shoes. As I was slightly between sizes, she also expertly pinned it for the required alterations. I would highly recommend a visit.

I was just buying a new piece from The Fold, which reminded me of an experience from 2023 when I bought a suit for my film premiere, and subsequent festival tour.

I needed a versatile look that could be hip and sassy, to get me through six or seven festival talkback, parties, runway photos and interviews. As the Director/producer of the film, I’m much more comfortable behind the camera than in front.

I didn’t want to have to stress about what to wear or what to pack for each festival. I needed a uniform that I would look good in and that I could change up. So I bought their Jacket, cropped pants and vest – all the same color, navy blue. I matched the look with Jimmy Choo sandals, Zara beige pumps, and then white platform trainers -all very different vibes. I wore the vest sleeveless like a jumpsuit, another time with a white silk blouse and no vest, and then the jacket without a shirt and belted, with the pants and a red Jade necklace. And I rotated the looks from event to event.

Packing was so much easier & It checked all the boxes; smart design, leaning in with a fashion forward feel. It worked!

Was given great customer assistance recently when a package was lost by delivery service.

Thank you for such good customer service and beautiful clothes👌

The clothes are high quality, classic, yet fashionable and unusual--I get many compliments here in across the pond in NYC.

The fit is perfect, and the tailoring is exquisite.

The customer service is exemplary!

Amy and the team made me feel very welcome on my first visit to The Fold (Chelsea). We had a great WhatsApp exchange in advance so I could set out my needs which helped make for a time-efficient engagement which was important on that day! Amy was ready for my visit and super attentive throughout, with excellent support from colleagues.

Most importantly the dress I bought is wonderful, but the high standard of customer service was equally wonderful. Rare nowadays to be able to speak directly to a person and, more importantly, speak to the same person on subsequent calls

I would recommend The Fold - the quality of their clothes are beautiful - real investment pieces and the service is first rate.

It was such a relief to be able to try on the garments before I paid for them. The service was punctual, friendly and most of all fun. I would certainly recommend it!

Shahnaz, in customer service, was so very helpful. I was a bit stressed because this item is a present to my daughter and it had to arrive within a certain time. My daughter lives overseas so this first purchase is a sizing test. Once we know it fits, we will be back. Many thanks.

They are amazing! The clothes are incredible and I basically would buy the entire shop if I could. I regularly get asked where my Fold purchases come from!
The staff are unbelievably helpful - honestly I can only say wonderful things about them all. They've pinned me, found me different sizes in different branches, posted things, etc. Nothing is too much trouble and they are all lovely.
I swear I don't own the company!! Although I wish I did!!