thefreezepipe.com Reviews 581

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the customer service, noting quick and helpful responses to issues. Many also find the products effective in cooling hits, making for a smoother experience, and some have found the quality of certain items to be excellent and durable over time. However, some people were dissatisfied with the product's quality and price. Several users reported that products cracked or broke easily, even without being dropped, and some felt the items were overpriced for the quality received. There were also mentions of products not performing as advertised, such as not staying cold long enough or having issues with parts fitting together properly.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment. Reviewers report issues such as... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant disappointment, citing issues... See more

Price

People report negative experiences with price, consistently finding products to be an expensive waste of... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers found the support prompt, courteous,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Rated 3 out of 5 stars

The bowl falls out and sets fires. Simple screw-in threads people! The koozie covers the "stabilizer legs". So the pipe rolls over, the bowl falls out and sets fires. Seriously?! Extremely disappointe... See more

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to... See more


Company details

  1. Tobacco shop
  2. Internet shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.2

Average

TrustScore 3 out of 5

581 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love the piece , bought one for myself the day after Xmas :)

I didn’t have any real issues , I’ve been eyeing the Bubbler Ultimate for about a month now and when I went to buy it was out of stock so I contacted about a custom order for it and possibly a better discount and was not disappointed at all :)
My best friend has this piece and I love it so I was planning to get one for myself and customer service was great at helping me create custom order and even gave me a slightly better discount for the item

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Great sturdy pieces

Great sturdy products are easy to use and way smoother than every other pipe I've ever owned. Prices are a little steep but the products and experience make it worth the value especially on sale!! Second to none customer service certainly helps as well! Ty cheech for your help!

24 December 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL customer service

AWFUL customer service! Truly the WORST. Delivered an order after I clearly cancelled before shipping. They will NOT provide a simole return for refund. These people are SCAM artists!
Refuse to allow to speak with a supervisor and have now blocked me on social media. Awful product / AWFUL service. DO NOT BUY-

26 November 2024
Unprompted review
Rated 3 out of 5 stars

Great product but pick up the phone

Loved the product but the customer service is lacking. I tried four different times on four different days to talk to customer service with no success. PICK UP THE PHONE or take that option off the website. I ended up spending less money because of a lack of input from Freeze Pipe.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

I bought the becker for cooler hits

I bought the becker bong for to use with my vaporizer It work good for that purpose Hits are cold and smooth The only I noticed did that the flavor isnt as good when the pipe is very cold But if you let it sit for a few minutes the flavor gets better Overall this is a good bong

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Not exactly pleased..

This is the second time I've had to purchase a new glycerin coil. Both of the previous ones had hairline fractures along the top and all the glycerin leaked out. The first was replaced by Freeze Pipe, now I have to purchase a new one. Since they both cracked in the same place, seems like a defective product...

19 August 2024
Unprompted review
Rated 5 out of 5 stars

free fast shipping

free fast shipping, love the product. I placed another order right after. Customer service was on point!

9 December 2024
Unprompted review
Rated 1 out of 5 stars

YOU CAN'T CLEAN THESE!!

YOU CAN'T CLEAN THESE!!! AVOID THESE PRODUCTS. Once you get a small item lodged in the tube, it becomes an expensive piece of trash, because you literally can't use it. I have asked them to send me a full refund, and we will see. STAY AWAY FROM THESE PRODUCTS.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Mini dab rig

On my first order of the mini dab rig was great the shipping was great and fast packaging was great the mail person throw the box on our porch all we could think was peices in box but it was fine easy to use and my wife coughs less ,

30 November 2024
Unprompted review
Rated 2 out of 5 stars

Horrible customer service

Received products one of them was missing items. It’s a Christmas gift and customer service will not respond. They ask for emails. They don’t respond except for automated response. I’ve set up multiple schedule callbacks. I’ve never received a call back and they never pick up the phone.

2 December 2024
Unprompted review
Rated 4 out of 5 stars

I was frustrated that I responded to an…

I was frustrated that I responded to an offer for a cyber Monday discount that was extended one day. I was charged the full price and I’ve asked the company to contact me. I hope this can get resolved and I can leave a more positive review. Thank you

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I seen the product on the internet

I seen the product on the internet. Thought no way.. well I decided to try it and treat myself to the bong pro
Welll f..k if I don't have the bubbler for travel. The pro and now the ash pro is on order. My buddy has it and loves me for suggesting it!! Great product!

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Scammed

Can't track package and bad late. It's a Scam I'm guessing don't purchase this item. BEWARE

13 November 2024
Unprompted review

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