Thefutoncompany Reviews 

Bought deep sleep mattress. Thought premium. It’s dreadful. It’s not made for sleeping at all. Everyday get a bad back and shoulders. It dent in the middle. Hopeless careless service from the company. Dreadful. I also got Tatum mat. Doesn’t help either

This shouldn’t be allowed. Waste of money, big time.

Robbery in living daylight.

Bought Switch Day Bed. Slat cracked on opening.
Instructions not clear. Assembly a nightmare because we can’t get end pieces to stay in place and keep slats and flaps in at same time. Another crack has now appeared. Very dissatisfied considering cost. Have contacted them and they’re sending a new slat. So now we have to wait before we try again.

The product is great (if a little roughly finished) and I like the company as a whole. and the delivery was a lot quicker than stated. This is a good thing if you are in all the time, but if you aren't it's something to be aware of. My package was left outside my door for 3 days and wasn't signed for.

A mix of good and bad here. My wife and I bought a sofa bed and part of my reason in choosing it was that the website proclaims "British Design - Designed & Crafted in London".

Imagine my surprise when the it arrived (a week late incidentally) in boxes which said made in China.

On closer examination of the website, it says that the cushions are made in the UK and it says nothing whatsoever about where the frames are made. I find it disappointing that the company is not being upfront about where its products are made.

However, it is clearly a high quality product. There's no question about it.

My other gripe might sound petty, but it made the assembly process far more time consuming and frustrating than it needed to be.

The tool provided to tighten some nuts either doesn't fit over the nuts easily or gets stuck. Also, and I accept I might have been doing it incorrectly, but in order to fit two of the nuts you have to stick your hand through the slats and what you really need here is the hands of a five year old child.

Once I'd finally sorted it I was delighted with the result. It is a beautiful piece of furniture, it looks great in the room and it feels absolutely solid.

I emailed the company with my comments and received a generic copy and paste response reiterating that all their cushions are made in the UK, something I acknowledged in my email to them.

If you're not bothered where items are made and you have tiny hands and a suitably small open spanner at your disposal, you won't be disappointed with the end product.

I have bought lovely items from the Sheffield store on a number of occasions and am so impressed by the quality of the goods and also by the superb customer service. Thank you!

ordered a futon which they said would take 7-10 working days to be delivered on a saturday. No delivery, went in , chiswick store - manager he did not seem to care....said he e mailed customer services. No call for another 5 working days. Went in again this time laura at chiswick who was very good and apologised for the delay. I left then got a message that this would be delivered on monday. I wrote a complaint mail to customer services, they then handed this on to poor laura in chiswick who eventually processed a refund. Don t order here if you want your stuff in a month the service is terrible.

I ordered some drawers 3 weeks ago. Payment was taken immediately. Delivery said 3-7 working days and I’m still waiting. No response to my emails. Very disappointing first experience.

Just had the most amazing service from Laura at the Chiswick branch. She has really gone above the call of duty. My order was messed up at the warehouse but Laura has managed to solve the problem by sourcing my lamps. I can collect them on Saturday. Thanks again Laura

I'm afraid the quality of my futon does not seem to me as good as in the past. The futon started to sag in places after only a few months. Now, after 9 months, I have to turn it weekly and try to use all sides. The "ultimate" is supposed to be able to take everyday use (I use it as a sofa) but that is not the case with mine.

A very big thank you to Sarah from customer services and David who's in charge of deliveries.
There was a problem with the futon I ordered a few weeks ago. I wrote to customer services and Sarah offered me an exchange and said a new "ultimate" futon would be made and once ready I would be contacted. A week later David called and delivery was arranged the next day. Then came a further problem with a breakdown and David called with profuse apologies. I understand that crap happens but both people concerned were clearly trying their best to sort the situation. I now have my futon and as a goodwill gesture I was given a 50% discount off my cover.
It is nice to know you can buy with confidence that any problem will be resolved fairly by people who care.

Awful and awful. I use to buy from them before and their customer service was great but i ordered a futon last week and i am having issues with delivery and when you call their phone number on the website, they are unable to help you because online orders are dealt via email?! I have had to send 3 emails to 3 separate places and still no response. Awful customer service and awful delivery service.

I have bought bed which creaks. They don't care about my disrupted sleep and discomfort after 4 months of trying to get somewhere they now no longer reply. If you thinking of buying from them then think again as the quality of their furniture is poor.