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The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

Now a part of Topstep. Follow us there for more updates.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service a harder test but…

Excellent service a harder test but with a firm that backs you that wants traders to succeed

23 September 2025
Unprompted review
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Reply from The Futures Desk

Hey Richard, while the assessment may be slightly harder, you're rewarded in the live brokerage with daily payouts without any consistency or minimum trading days to a payout! Thank you for your review!

Rated 5 out of 5 stars

Trader focused and amazing Customer support

Customer support is amazing, the best thing about the company is they listen to feedback and are constantly improving.

I wish them great success

22 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you very much Lee!

Rated 5 out of 5 stars

The Futures Desk went way beyond to…

The Futures Desk went way beyond to help me get set up an account. I made an error on purchasing the wrong account and they went and helped me change it without penalizing me or charging more.

The firm is seriously looking for people that can trade. Some of the best customer service in the industry.

17 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you very much! We're glad we were able to help you!

Rated 5 out of 5 stars

Asher was great

Asher was great! I was $7 away from passing, and he helped me cover the difference. Not sure many other firms would do this.

16 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you, Daniel!

Rated 5 out of 5 stars

Trade Responsibly ! Propfirm that cares!!

Trade Responsibly !! They are one of a kind, you can customize your account size , their system forced your to be super discipline in your trading activities. If you want to be a good consistent trader, try them out. One of the best prop Firm out there but not for gamblers and quick wins. Their CEO committed that they will assist you all the way to your trading journey once you passed their evaluations.

27 June 2025
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Reply from The Futures Desk

Thank you for sharing your experience!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Best support I’ve experienced so far! I made some mistakes with the datafeed, and while this would usually be a big issue on other platforms, here everything was handled smoothly. You can truly feel that they want you to succeed. The platform itself is excellent to work with – reliable, transparent, and very user-friendly.

A big thank you to Dan and Fiel – always professional, always helpful. Highly recommended!

15 September 2025
Unprompted review
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Reply from The Futures Desk

We're happy you got the help you needed. Thank you for your review!

Rated 5 out of 5 stars

This is prop firms how I remember prop…

This is prop firms how I remember prop firms being before all the challenge sim account forever milking retail traders etc.

This firm is true to the institutional roots of the prop firm industry and actually is a legit actual old fashioned prop firm with superb risk management tools and support.

Bravo to them for taking it back to the old school while innovating .

10 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you, that is exactly what we're aiming for!

Rated 5 out of 5 stars

I gotta come back again to TFD though I…

I gotta come back again to TFD though I haven't been successful @ passing their assessments previously lol. This is not only a legit prop firm closest to trading a personal brokerage account it is also one that has superb customer service in the industry rn. They never ignore the smallest query u had & their staffs seem to b available all round the clock - thank u Fiel for helping with my request @ 0400am!

8 September 2025
Unprompted review
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Reply from The Futures Desk

We're always here for you - thank you!

Rated 5 out of 5 stars

new prop firm

new prop firm , but static customized option is next level thingy for experienced traders

6 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you very much, Zee!

Rated 5 out of 5 stars

This is a very good prop firm

This is a very good prop firm. They care about the customer and resolve issue promptly.

4 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you, Stanley. We appreciate your feedback and strive to resolve issues quickly.

Rated 4 out of 5 stars

Top Risk Management Tools

TFD has the most comprehensive and high quality performance management statistics and journaling than any prop firms that I have dealt with thus far.

1 September 2025
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Reply from The Futures Desk

Thanks you very much! Glad our tools and journaling help your trading.

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