This company instantly took my money and did not deliver instant download, they do not respond to email and need to be avoided, terrible never went through this plugin alliance. Refresh pages check... See more
Company replied
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See what reviewers are saying
The order was "cancelled" by the seller almost immediately after payment. No response to two messages. No refund. [EDIT] Hmm, the order was finally completed. But why only after Paypal's interventi... See more
Company replied
the stuff you were able to get to me went off very well. The plugin I really need ie IK MEDIA mojo synthesis If you could find a way to get that soundset. I would give your company business forever. P... See more
Even though my order was not immediately fulfilled, the store kept me updated of the situation. As a customer, communication and understanding are two of the top things I look for when selecting store... See more
Company details
Information provided by various external sources
Audio Production Software - DAWs, Plugins, Virtual Instruments and more!
Contact info
5062 S. 108th St. #261, 68137, Omaha, United States
- info@thefxchain.com
- thefxchain.com
3.5
Average
75 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good daw and good place to purchase
30 January 2022
Awesome!
It need a little time (1 day) but i got my key and everything was fine! perfect sale with a nice discount ! and the site got nice products. Can only recommend it!
30 November 2021
Unprompted review
Takes a while before the license mail
the products take a little while before u got the license and stuff but legit !
30 November 2020
Unprompted review
I never got my license code for xpand2…
I never got my license code for xpand2 and I’ve sent multiple emails to you guys. Order #1297
23 August 2020
Unprompted review
Reply from The FX Chain
Hello Kevin,
Thanks for reaching out. Two emails were sent out, one confirming the order and one with the license code and download link on Aug. 21. Sometimes the email containing the license code and download link can end up in your spam folder depending on you email settings. We sent out another email containing the license code and download link again. Don’t hesitate to reach out to us if you haven’t received it.
I have not received my product
I have not received my product . No download link or mail in, and it has been a couple of weeks now.
19 August 2020
Unprompted review
Reply from The FX Chain
Kevin,
We're sorry you were not able to find your link and activation code. It was sent out immediately after your purchase on 7/31. Sometimes it can end up in your spam folder. We sent out another email with the download link and activation code just a bit ago just to be sure. Let us know if there is anything else we can help you with.
Easy to buy
Easy to buy, no waiting ;) there's even buy now pay in 4 months
6 August 2020
Unprompted review
Very easy and pleasant transaction.
Very easy and pleasant transaction.
Thank you, my friends!
2 August 2020
Unprompted review
5 Stars highly recommend!
Received email confaimg the digital codes just a few minutes after purchase. Great service and would definitely shop here a fan!
27 July 2020
Unprompted review
Got Lucky With The FX Chain
6 July 2020
Unprompted review
I ordered a software upgrade for…
I ordered a software upgrade for Reason. It was confirmed. SHortly thereafter, my transaction was cancelled; told that my transaction was flagged as fraudulent. FYI: this is the ONLY site that has ever happened on. Really, dude? So, I emailed them. They said, OK, try, again; they would let me make the purchase. When I went back in, the sale was over; went up $100. So, the next day, I decided to go for the lower upgrade, instead of paying $100 more for their screwup. Once, again, my transaction is flagged as fraudulent. I even pinged them and let them know it was me; that I was buying the lesser product on account of the prior sale get squashed. Ultimately, I was left with nothing after 2 attempts. Forget it, man. I'll buy it soewhere else. Just sayin...
4 June 2020
Unprompted review
Reply from The FX Chain
Thank you for taking the time to write this review. We're sorry your experience wasn't a positive one. We do have a fraud protection system in place to cut down on fraudulent orders that do happen from time to time. It appears that your orders were incorrectly flagged. This is an unusual circumstance that shouldn't happen and we are taking measures to stop it from happening again.
To make up for your poor experience we will be sending you a discount code by email for an additional percentage off any order with no limitations.
Reply from The FX Chain
Thank you for your review. We appreciate your business!
Reply from The FX Chain
Thanks for the review Greg! Hope to see you again. Let us know if you need anything.
Top notch service
Top notch service. You guys provide one of the most quick & easy online services bar none. You have great product at even greater prices. Love doing business with you and will continue to do so.
11 May 2020
Unprompted review
great!!!!!!!
29 April 2020
Unprompted review
Could not down load the file on my…
Could not down load the file on my computer
17 April 2020
Unprompted review
Reply from The FX Chain
Joshua,
We're sorry you were not able to download the installer for your plugin. It was delivered by email right after purchase. It’s possible that it may have ended up in your spam folder. We will be contacting you by email to help you get your plugin downloaded and working.
The FX Chain
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