TheGameZone.Net Reviews 500

TrustScore 3 out of 5

2.8

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product, often receiving shared accounts instead of direct game codes or subscriptions, which led to issues like being logged out or having the game removed. Customers also found the website misleading, as it often failed to clearly state that shared accounts would be provided, burying this information in small print or FAQs rather than on the product page. Furthermore, consumers frequently reported problems with refunds, citing difficulties in obtaining them, even for unused products or those falling within withdrawal periods. Some people were dissatisfied with the customer service, describing it as unhelpful, unresponsive, and, in some cases, employing questionable tactics regarding Trustpilot reviews. However, some customers also mentioned positive interactions with customer service, finding them helpful, quick to respond, and supportive in resolving issues. Reviewers also expressed frustration with the subscription model, as it often involved shared accounts that raised concerns about compliance with platform guidelines and led to an unreliable gaming experience.

What people talk about most

Product

Clients share negative opinions on product, primarily due to misleading descriptions. Many reviewers report... See more

Website

People report negative experiences with the website, expressing widespread dissatisfaction and labeling it a... See more

Refund

Reviewers express strong dissatisfaction with the refund process. Many customers report that their refund... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the fast, efficient, and... See more

Subscription

Customers consistently express dissatisfaction with the subscription process. Many reviewers report that... See more

Based on these reviews

Rated 4 out of 5 stars

The customer service was really helpful and quickly answered any queries. The Initial information provided was a but confusing but they helped me figure it out and if it works, I've saved 40 quid!

Rated 1 out of 5 stars

Bought 6 months games pass. Turned out to be 2 x 3 months passes...on 2 different Xbox live accounts. Didn't redeem anything, contacted them within 15 mins of ordering to be told no refun... See more

Rated 1 out of 5 stars

Avoid at All Costs Be very cautious before buying from this seller. Instead of receiving a game code or digital license, you’re given access to a shared Xbox account. This method violates Microsoft... See more

Company replied

Rated 1 out of 5 stars

I bought a game about 10 days ago, you’re not getting a licence key, you’re getting a dodgy sign in that you don’t actually own at all and can be used and abused despite what they say, eg tonight I a... See more

Rated 5 out of 5 stars

I'm a geniune customer from Scotland. I bought this thinking I would get a code but didn't but after watching tutorial video and learning that game passes are per console and not user I tried and work... See more

Rated 5 out of 5 stars

The way it works is that they create an account ( email and password for you) the worst part is the 2 step verification code that sends an email to your “created” email and they gave to send you the c... See more

Rated 5 out of 5 stars

Im new to this type of purchase and im old lol so I was i little confused to start. But I gained access to my purchase soon after. I reached out to customer service and they helped my greatly. The res... See more

Company replied

Rated 5 out of 5 stars

Everything was just like they said, got the account and password fast maybe 15,20 minutes after i paid the game, they helped fast with 2step veryfication even it was after their working hours. So its... See more

Rated 5 out of 5 stars

Best site to buy Games! The games are very affordable, everything went super fast, and the customer support is both friendly and quick to respond. Highly recommended! Greetings from Germany

Rated 5 out of 5 stars

I was sceptical about using this site for Xbox game pass at first as I read the reviews and a lot of people seemed upset. HOWEVER, I actually read the whole listing twice and fully for the item ( Xb... See more

Rated 1 out of 5 stars

FRAUDULENT SCAM! As others have said, they will try to give you an email address and password of a random (presumably stolen) account, instead of the key code they lead you to believe you are... See more

Rated 1 out of 5 stars

Absolutely scammers! Too bad I only looked for the reviews after the purchase. Don't purchase the $19.99 Game Pass Ultimate from them (or any other passes) because it won't work. Also, no reply to my... See more

Rated 5 out of 5 stars

Everything was as expected. The people rating one star probably didn’t follow the tutorial or didn’t read properly how to access the game. For me everything works perfectly and the support is great.... See more

Rated 1 out of 5 stars

Do not use this company. Purchased an Xbox Ultimate Pass. Unfortunately, their method of supplying said pass is by giving me a new account to use, which is fraud. I made the mistake of buying a... See more

Rated 1 out of 5 stars

Do not buy anything from the company, their customer service is appalling & stopped replying to my emails! I bought a game pass but changed my mind & didn't open it & never used it so asked for refund... See more

Rated 1 out of 5 stars

Bait and switch scam. Offer you Microsoft Ultimate subscription, but you end up buying someone else's MS account instead it's not applied to yours. Giving them one day to issue refund, then will do a... See more

Rated 1 out of 5 stars

These scamers misrepresent the terms of sale and bring out some fine print saying it wasn't actually a game pass that we were selling, we were always going to give you a shared account. When I asked f... See more

Rated 1 out of 5 stars

I ordered a download code for the game, which despite several requests did not work. No further replies were received, and only when I mentioned that I would file a criminal complaint and demand m... See more

Rated 1 out of 5 stars

This site is deliberately misleading. I paid for what was described as a 3-month Xbox Game Pass Ultimate, expecting a proper redeemable code. Instead, they sent me login details for a random Xb... See more

Rated 5 out of 5 stars

Really good , a the begin i ´ve got a problem to Connect m’y account but they help me and now i can enjoy my games with no problem , i wanna say a big thanks to them for this 🙏

Rated 5 out of 5 stars

Great affordable price, good customer service, always helped me if i had any issues not sure why there is so many negative reviews. Would definitely recommend.

Rated 5 out of 5 stars

Amazing customer service. Mixup from my end and they sorted it over email within 30 mins Game bought and installed within 2 hours

Rated 5 out of 5 stars

Customer service was excellent. I had a quick question and received a fast, clear, and helpful response. Everything was handled smoothly.

Rated 5 out of 5 stars

Great service and super fast delivery! I got my game code instantly and it worked without any issues. Highly recommend this site!

Rated 5 out of 5 stars

Good communication, support varies as some is good and some are slow but support has been good so far and game issues sorted in less then 10 minutes so great overall would use again especially for pri... See more

Rated 5 out of 5 stars

It has a very simple installation. They also send the installation outline during the order delivery. I bought 2 games and I enjoy it.

Company replied

Rated 5 out of 5 stars

Got my subscription with no problems. Although I had an issue loading it I contacted them and the response was quick and informative I will have no hesitation in using again

Rated 5 out of 5 stars

It has a very simple installation. They also send the installation outline during the order delivery. I bought 2 games and I enjoy it.

Rated 5 out of 5 stars

I had a good experience. I had a problem with the email of the account they sent me, but I got in touch with the assistance and they were very good and present! We solve the problem very quickly.

Rated 1 out of 5 stars

Scammers!!!! Warning!!! Ridiculous, tried to tell me game pass goes against console LOL I have had an Xbox for years and know that's untrue. I hope you don't waste your money. Chargeback request... See more

Rated 1 out of 5 stars

I tried to purchase a 3 month ultimate Xbox voucher. I was sent a preloaded account rather than a code I could redeem on my account. No mention of this during the purchase. Lucky I paid by credit... See more

Rated 1 out of 5 stars

Will never be using again, brought a game sent me an account details which will not let me log in. Defo will not be using again customer service is crap aswell as they said it’s my end so did all they... See more

Rated 1 out of 5 stars

The product is easy to purchase however there a severe lack of communication. The opening times are very confusing and they dare to send account details and not a code to redeem the game pass... See more

Rated 5 out of 5 stars

Just purchased FC 26 for X Box through TheGameZone.net and would highly recommend , had a small issue which they helped me with straight away

Rated 1 out of 5 stars

Uses accounts instead of game codes, purchased 3 month xbox ultimate and no where does it say it is account details and not a code to add to your existing account. Not good as you a sharing an account... See more

Rated 1 out of 5 stars

Complete SCAMMERS! brought a 3 month xbox pass only to find it wasn't a code and a shared xbox account now having access to your xbox and games! which they say is a technical issue! Filed a report wi... See more

Rated 1 out of 5 stars

If I could write half a star I would!!!! Terrible customer service and can not sort out there problems, sign in with the email address you bought the game from and it’s no where to be seen, terrible s... See more

Rated 5 out of 5 stars

No issues, game worked perfectly and was given some support with setting things up.

Rated 1 out of 5 stars

This is a total scam, they sell you an account not a code, without mentioning this in the sales process, then refuse to give a refund, until you quote the distance selling regulations to them, they... See more

Rated 1 out of 5 stars

This is nothing more than a scam. All of the purchases here are for accounts and no digital keys are given. gamezone.net provides the same account login details to multiple buyers meaning you can be... See more

Rated 1 out of 5 stars

Purchased ‘1 Month Xbox code’ confirmed my payment with my bank. They’ve taken my money and then cancelled the order. Support is clearly ran by fraudsters and children because each reply from these mo... See more

Rated 1 out of 5 stars

DO NOT buy anything from these scammers. Bought Xbox ultimate 3 months pass for my son. I didn’t receive a confirmation email or code. When I contacted them they asked for a purchase number or email.... See more

Rated 1 out of 5 stars

Like most of the other reviews they offer a great service but have no interest in fulfilling it. They use your card details to buy product codes in Indian for a fraction of the price!!! VPN blocker th... See more

Rated 1 out of 5 stars

Gave me an Xbox account to play on the problem was when i was trying to play a game it said someone else was logged into this account so it kicked me out. it was constantly doing this and support told... See more

Rated 5 out of 5 stars

They are helping always, this is the support I always looking for. Thank you for that and please, don't change anything

Rated 1 out of 5 stars

SCAM with NO REFUNDS. You are not buying a digital license but access to a shared bogus account. I wasn't aware of this. My mistake as im sure its in their small print somewhere. Anyway after a pil... See more


Company details

  1. Video Game Shop

Written by the company

TheGameZone.Net offers the best games at the best price. Before or after the sale, our customer representatives are waiting for you on our site to help you with all your questions.


Contact info

2.8

Average

TrustScore 3 out of 5

500 reviews

5-star
4-star
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1-star

Replied to 7% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Scam ALERT

Scam ALERT! Misleading product/service description. You are not getting what you think you would. Avoid at all costs.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam! Paid £15 for 3 months of game pass, they send an account rather than a code, they claim it isn't a shared account but when you're in the middle of a game someone will use the account sent to you to play a game meaning you get kick out of your game, their customer service is also horrendous threatening legal action if you ask for a refund, not sure if the address in Durham is actually linked to them either, but yeah stay well clear from this website!

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Beware! Scammers and blackmailers!!

These scamers misrepresent the terms of sale and bring out some fine print saying it wasn't actually a game pass that we were selling, we were always going to give you a shared account. When I asked for a refund and threatened legal proceedings, initially they agreed for a refund but when they saw my trust pilot review warning everyone that it's a scam, they threatened to cancel my refund if I don't remove my bad review. I woke up to tons of email threats from them, When I refused to lie i.e give them good review and remove the bad one, they cancelled the refund. Thereafter I contacted my bank I told them about these scammers.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

It is a con

It is a con. I bought a 12 month game pass but you can only play with the profile provided. This is not what they state. Avoid this site

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a good experience

I had a good experience. I had a problem with the email of the account they sent me, but I got in touch with the assistance and they were very good and present! We solve the problem very quickly.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy anything on this site

Don't buy anything on this site. You only get access to games, don't actually own it like you do with a redeem code. They don't mention this on the product description.

And of course they refuse to refund

9 September 2025
Unprompted review
Rated 1 out of 5 stars

If I could write half a star I…

If I could write half a star I would!!!! Terrible customer service and can not sort out there problems, sign in with the email address you bought the game from and it’s no where to be seen, terrible service and when there way doesn’t work they stop communicating with you, shocking, will not be using this site again!!! Thieves

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam!

Scam scam scam!
As others have said, they sell you an account which you can then access the games pass through, but because multiple people are using the same account you can't play any of the games if someone else is playing it!
Don't do it!

27 August 2025
Unprompted review

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