The Gold Bullion Company Reviews 

469
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service- bought a number of gold coins over the years. Always dispatched and delivered rapidly. Finally made the decision to cash in … popped up to the office and dropped off the coins. With... See more

Rated 5 out of 5 stars

I have used this company for a few years now and find them professional in every way. I value the fact that if i call for information the staff are always respectful and do their best to assist.... See more

Rated 5 out of 5 stars

Great quality, choice and the full range in stock! Competitively priced, and a big plus is having the choice of how you want your items presented, adds a touch of class and professionalism. Would d... See more

Rated 5 out of 5 stars

From buying bullion and precious metals, to selling the same, The Gold Bullion Company was a sheer delight to deal with. A very quick and easy process for both buying and selling and very secure, so... See more

Company details

  1. #9 of 38 best companies in Gold dealer
  2. #7 of 22 best companies in Coin dealer
  3. #9 of 37 best companies in Gold and silver trading company
  4. #9 of 77 best companies in Investment service
  5. #12 of 25 best companies in Jewellery Buyer
  6. #3 of 9 best companies in Scrap metal dealer

About The Gold Bullion Company

Written by the company

As Official Partners to The Royal Mint, and Authorised Distributors and resellers for Perth Mint, Metalor, Umicore, PAMP Suisse, Valcambi, Baird & Co and more, we offer one of the widest ranges of precious metal products in the UK, including Gold Bars, Gold Coins, Silver Bars and Silver Coins.

The Gold Bullion Company was established in 1993 and has supplied over 100,000 precious metal orders since then.

Every precious metal product that we supply is accompanied by a certificate of authenticity and can be delivered to your UK address via fully insured, signed for delivery.

For customers who are hesitant to store valuables at home we offer low cost, fully insured, fully allocated vaulted storage in the UK. We also provide the opportunity for customers to make VAT Free purchases of silver bars and coins held securely within LBMA vaults in the UK.

Buy Gold online quickly and easily with your credit card, debit card or bank transfer with The Gold Bullion Company. We stock a huge range of products from many of the world's leading precious metal mints and manufacturers.

The Gold Bullion Company Banner

Contact info

Secure Your Future with Gold & Silver

Discover competitive prices on investment-grade gold & silver bullion.

4.9

Excellent

TrustScore 5 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(469)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lack of phone contact.

I've been trying to contact them in 2 weeks and their answering machine keep saying all agents are busy also emailed them multiple times they have not get back to me!!
----
Update: GB co. is apparantly reachable just by online chat! very disappointing that a valuable asset trade company can't do comunication right, yet the customer service was doing good.
Change review stars from 1 to 3 stars.

20 October 2025
Unprompted review
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi Joe, We apologise for your frustrating experience. We have reached out via the Trustpilot platform in an effort to identify you and look into why emails have gone unanswered. The closure of our phone lines was necessary to allow our small team to focus on processing unprecedented order volumes, as was the case with other bullion dealers. We have posted regular operational updates on our website and sent emails to our customers who have opted in to our newsletter system.

Rated 5 out of 5 stars

Great trusted service

The delivery experience was fast and was notified each step of the way. The product was packaged perfectly with an easy verification check prior to dispatch. The sales team are on hand by email and phone to answer questions immediately. Great experience as always.

17 September 2025
Rated 5 out of 5 stars

This was my first buy and I was a bit…

This was my first buy and I was a bit nervous about the shipping but the fact that I received an email asking me to confirm who will be receiving the parcel which gave me some comfort. But to be honest when the parcel came the mailman didn’t ask for the name of persons I specified in my email. He just gave it the my grandson who is 12 years old and who could have misplaced it. Fortunately my son was in the house and took it from my grandson.

16 April 2025
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi there,

I apologise on behalf of Royal Mail for this error and shall be bringing it to their attention. However, we are glad you were happy with the service and look forward to your future custom!

Rated 5 out of 5 stars

I have been buying since 2009 and the…

I have been buying since 2009 and the service is second to none. I intend to keep using for many years to come. Highly recommend their service.

29 March 2025
Unprompted review
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi Simon, thank you for your review. We are glad our service has remained at a high quality since your first purchase and we look forward to your future custom.

Rated 5 out of 5 stars

I feel confident with the company.

Price was fair service good and I felt confident with the transaction Thanks

25 March 2025
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi Lawson,

Thank you for your kind review. We hope you consider us again in the future.

Rated 3 out of 5 stars
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Thank you for taking the time to speak with us and for confirming that your amended order has been delivered in full.
We apologise for not fully explaining why we were unable to supply the number of silver Krugerrands that you initially ordered. You ordered the last of our stock of 2024 coins and unfortunately, on examination, some of them were found to be damaged and were not fit for retail sale. Once you had agreed to us substituting 2025 Britannias for the damaged coins your order was amended as requested and shipped.
Our thanks for your stated intention to consider us when purchasing additional precious metals and we hope to be of further service in the future.

Rated 5 out of 5 stars

Good service

Fast, efficient, friendly service. Money in the bank same day as offer.

11 February 2025
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi Ron,

Thank you for your review! We are glad you found the service easy and straightforward to use. We look forward to your custom in the future.

Rated 5 out of 5 stars

Good service

Good and quick service

7 February 2025
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi Bruce, thank you for your review! We look forward to being of service again in the future.

Rated 5 out of 5 stars

VERY STRAGHT forward to purchase…

VERY STRAGHT forward to purchase products my first time using you company

25 December 2024
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Hi Kenneth, thank you for your review. We are glad the process was straight forward and look forward to your second time with us!

Rated 5 out of 5 stars

Very good personal support

I found the telephone support very friendly and helpful. Really nice guys. I trust them having been a customer for three years. I never had any problems dealing with them. Would recommend.

23 January 2025
The Gold Bullion Company logo

Reply from The Gold Bullion Company

Thank you Paul, we are glad you have been happy with the service provided for the past three years. We look forward to the next three!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look