The Gold Exchange 

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Rated 5 out of 5 stars

You needed a buyback & Lucas helped me out with a good rate! Or I took some scrap gold & silver& Lucas gave very good rate. Higher than anyone else in the area.

Rated 5 out of 5 stars

I’ve always been wary about using these services But for anyone thinking about it, just go ahead All very professional Posted Monday Received figure Tuesday Called up to discuss amount and... See more

Rated 5 out of 5 stars

I had a collection of broken gold bracelets, broken chains as well as rings that had to be cut off my fingers that I kept in a plastic bag inside my handbag in case I ever came across a shop that buys... See more

Rated 5 out of 5 stars

Plz Could You Pass On My Sincere Appreciation And Thanks To The Lady With Whom I Spoke Named Laura And The Gold Exchange Team/The Gold Exchange Team Were So Very Kind And Thoughtful Right From The Ver... See more

Company replied

Company details

  1. Gold and silver trading company
  2. Gold dealer

Written by the company

Sell gold online, quick quote, clear scrap gold buyers. Fast payments by cheque and BACS. No testing fees, clear returns and no nasty small print.


Contact info

All reviews

(277)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very efficient and professional…

A very efficient and professional service.
Would advise using them if you’re looking to sell unwanted jewellery.
Money sent directly into your account a day after agreeing to the price given.

11 August 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

We are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon.

Rated 4 out of 5 stars

Used gold

Used gold exchange recently excellent service sent gold following day got a price which was accepted and in my account within 24 hours highly recommended

6 August 2021
Unprompted review
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Reply from The Gold Exchange

Thank you for the 4-star review Christine, we appreciate the review. If you’re open to discussing your experience further, and how we could get upto 5-star review, please email us at info@thegoldexchange.london.

Rated 5 out of 5 stars

Great service…

Great service and did exactly what they said they would, will definitely recommend.

6 August 2021
Unprompted review
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Reply from The Gold Exchange

Nigel, we are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon.

Rated 5 out of 5 stars

It's easy and quick to sell any…

It's easy and quick to sell any unwanted gold with the gold exchange.

6 August 2021
Unprompted review
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Reply from The Gold Exchange

We are thrilled to have received your 5-star review. Thank you for sharing your kind words with us and we’ll share your comments with the team! We look forward to serving you again soon!

Rated 5 out of 5 stars

Wexcellent service .

A very fast , fair efficient service , was very happy with the valuation and excellent quick payment . Would definitely recommend .

4 August 2021
Unprompted review
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Reply from The Gold Exchange

We are thrilled to have received your 5-star review. Thank you for sharing your kind words with us and we’ll share your comments with the team! We look forward to serving you again soon!

Rated 5 out of 5 stars

The service was very quick

The service was very quick, posted one day, offer the next day and payment the next day. No complaints. Sold jewelry that has been sitting in a drawer for years and nobody will want when I'm dead. No complaints at all.

30 July 2021
Unprompted review
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Reply from The Gold Exchange

Thank you for the wonderful review Richard, and for taking the time to share your feedback with The Gold Exchange. Our priority is always our customer service, and we are delighted that your experience with us has been 5-star. We look forward to serving you again soon!

Rated 5 out of 5 stars

5 Stars! Having heard an advert on the radio

Having heard an advert on the radio, I decided to follow it up. The service I received followed the advert to the exact detail. Excellent service!

29 July 2021
Unprompted review
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Reply from The Gold Exchange

We are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon. Thank you Jill.

Rated 5 out of 5 stars

Very impressed

I was very impressed with the service of this company. So easy to use and the money was in my account within 48hrs of posting off my old jewellery. They paid what I expected. Couldn't be happier.

29 July 2021
Unprompted review
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Reply from The Gold Exchange

Thank you for the wonderful review Tina, and for taking the time to share your feedback with The Gold Exchange. Our priority is always our customer service, and we are delighted that your experience with us has been 5-star. We look forward to serving you again soon!

Rated 5 out of 5 stars

Quick and efficient service

27 July 2021
Unprompted review
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Reply from The Gold Exchange

We are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon.

Rated 5 out of 5 stars

Very impressed!

Very impressed from the moment I emailed requesting a pack to the moment the money was in my account. Very straight forward and speedy process. Would definitely recommend to anyone who has even just a few items laying around to get them sent in.

27 July 2021
Unprompted review
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Reply from The Gold Exchange

We are thrilled to have received your 5-star review Ashley. Thank you for sharing your kind words with us and we’ll share your comments with the team! We look forward to serving you again soon!

Rated 5 out of 5 stars

A Great Experience

I found this to be an exceptionally quick, straightforward and friendly service. I posted my gold on Thurs morning from Glasgow and had a very generous offer sent by text on Friday afternoon. The money was in my bank account on the Monday. I would highly recommend this company to anyone who has some unwanted gold lying around.

26 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

Thank you for the wonderful review and for taking the time to share your feedback with The Gold Exchange. Our priority is always our customer service, and we are delighted that your experience with us has been 5-star. We look forward to serving you again soon!

Rated 5 out of 5 stars

Very good service

Very good service , very easy whole process was completed within 48hours

22 July 2021
Unprompted review
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Reply from The Gold Exchange

We are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon.

Rated 5 out of 5 stars

Excellant company to deal with received…

Excellant company to deal with received my cash within 24 hours of my offer

20 July 2021
Unprompted review
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Reply from The Gold Exchange

We are thrilled to have received your 5-star review. Thank you for sharing your kind words with us and we’ll share your comments with the team! We look forward to serving you again soon!

Rated 5 out of 5 stars

Brilliant service

16 July 2021
Unprompted review
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Reply from The Gold Exchange

We are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon.

Rated 5 out of 5 stars

Very pleased with my experience

Very pleased with my experience. Was hesitant to use an online company but I was proved wrong. From sending my jewellery to money in my bank took 24 hours.
Well done !

15 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

Thank you for the wonderful review and for taking the time to share your feedback with The Gold Exchange. Our priority is always our customer service, and we are delighted that your experience with us has been 5-star. We look forward to serving you again soon!

Rated 5 out of 5 stars

A speedy service and a generous price

A speedy service and a generous price. Would work with this company again.

13 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

We are thrilled to have received your 5-star review. Thank you for sharing your kind words with us and we’ll share your comments with the team! We look forward to serving you again soon!

Rated 4 out of 5 stars

Good quick response and payment.

13 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

Thank you for the 4-star review Sophia, we appreciate the review. If you’re open to discussing your experience further, and how we could get upto 5-star, please email us at info@thegoldexchange.london.

Rated 5 out of 5 stars

Excellent process

Excellent process, so simple. They did acknowledge receipt and make an offer the day after I posted my stuff. Money in my account the following day👍🏻

9 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

We are happy to hear you had a 5-star experience at The Gold Exchange. We value your feedback and hope to serve with you again soon.

Rated 5 out of 5 stars

Fantastic and so easy

Fantastic and so easy. Posted by bag of items on the Tuesday, Wednesday received an offer I was happy with. Thursday money received into my account. Highly recommend.

8 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

We are thrilled to have received your 5-star review Viv. Thank you for sharing your kind words with us and we’ll share your comments with the team! We look forward to serving you again soon!

Rated 5 out of 5 stars

Just what it says on the tin!

I had seen the advertisement in a newspaper and decided to sort out unwanted gold items. The whole procedure from ringing to request a bag, to receiving the offer message and acceptance was so quick and straightforward. The whole procedure only took two working days.
Perfect and really pleased.

8 July 2021
Unprompted review
The Gold Exchange logo

Reply from The Gold Exchange

Thank you for the wonderful review and for taking the time to share your feedback with The Gold Exchange. Our priority is always our customer service, and we are delighted that your experience with us has been 5-star. We look forward to serving you again soon!

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