GreenThumb Reviews 

The staff are and the service is first class I have to mention Ciaran he is lovely I am more than happy with
Green Thumb

Kyle visited today from Green Thumb very friendly and informative man Must say our lawn looked lovely during the summer but not so great at moment due to Chafer Grubs having treatment in next couple of weeks so hopefully we will see some improvement.

My lawn has had few problems over the past year. Kyle from the Shropshire & Wolverhampton Group has been most helpful and the service given has been excellent in bringing the lawn up to scratch

Haven’t shown up for 6 months and then getting chased for payment for work not carried out. It’s a complete scam. Avoid.

Bad business practice and poor accounting. Would you stay in a hotel and expect a supplementary bill a month, a year, or even two years later? Of course not! This is how they work, as others have pointed out. When you cancel your contract they find extras to charge you from way back in time. When you complain they offer no recourse except to threaten debt recovery action. Best to avoid them.

Extremely disappointed…After booking my appointment and receiving text confirmation I thought that’s great…Then I received another text with another date that I had already informed them I wouldn’t be available…They agreed to do the original date which was already 3 weeks ahead only to call this morning to cancel…No care or consideration whatsoever from the girl who called or even an offer of another appointment, it was with an attitude of take or leave as we just cannot be bothered…Even a score of 1 is too high…

Beware of this company. It is a very expensive option and if you pay by direct debit they will increase the amount without informing the customer, contrary to the banking code.
Yes the weeds are less, but after 1 year he results are not worth it. If you cancel the direct debit they will want more money out of you, saying they have done more treatments than you have paid for
AVOID AVOID There are better options out there.

Terrible customer service!! Tried to cancel several times, impossible website to navigate almost like they are trying to make sure you cant understand how to leave!

I bought premium grass seed from green thumb- the most e pensive stuff . I have weeds now my lawn never had and I mean never. The most invasive thick deep rooted hard to remove weeds I never ever had. These weeds have taken over the lawn and have even started spreading to my back yard. Have hand removed these weeds or at least attempted to. These won’t go away., so disappointed in this grass seed. Brought problems I never had. Don’t buy!!!!!!

Very poor.
Having been a customer for a good number or years the level of service and response to e-mails became unacceptable.
Even though we were on a pay monthly plan to include scarification and aeration we received paperwork at the beginning of the year quoting additional prices to undertake this work, when we questioned this we were assured that the work had been paid for and would be done. Come August no work done and despite numerous e-mails and contact via the national website prior to August it took over a month to reply, which wasn’t at all positive.
After the many years and a considerable amount of money paid to Greenthumb our lawn looks no better than our neighbours who have saved their money. Very disappointing.

Had to change my appointment at short notice and the Epsom office could not be more helpful.
James arrived exactly at the time agreed the following day.
He was cheerful, knowledgable and explained everything including answering several questions regarding the treatment and aftercare.
He was treating the lawn for around an hour.
Since the previous treatment in the spring our lawn has looked the best ever and we will continue with the next treatment.

Appalling - took them on for a year. Zero improvement to my lawn, they just went through the procedure
No consultation they even tried to shoe horn at out of schedule treatment the week before Christmas.

Very clean van - poor communication with their Employee - a year wasted for me. Money down the drain. Companies like this should be wound up

Arrived on time. Walked the garden with me providing useful info. Very polite & efficient

Stephen ( Vicat) ….(Swindon Branch) has been looking
after my lawn now since the end of last year I think .
I always look forward to his visits …his enthusiasm
& personal touch are such a pleasure ! He always
has the time & patience to answer all my questions
& make any recommendations as he sees fit . My lawn
really feels looked after by him & in the best possible hands !

Plants died within 2 weeks of treatment and they did nothing!

Never again!! What a waste of money!!!! I’ve been with this company for a long time and it use to be quite a niche company and they valued you as a customer. I had a break from them 2 of years ago. Since I came back their prices have doubled.
My lawn never looked as bad as it does now. Last treatment they did was February and my next one was meant to be in May but apparently they were behind due to bad weather. I had to have the next treatment on the 15.7!!!! They came the following day and £110 later they still told me I need to spend another £50 for red thread fungus. No offer of a discount to apologise for such a delay. Not even for the weed and feed because if they came when they would suppose to I wouldn’t have a weed problem. Just excuse after excuse but invoice came through my email an hour post visit!!!!! Maybe I’ll delay my payment due to bad weather!!!!! Don’t be conned with this company.NOT WORTH IT!!!!!!!

Our lawn was a mess but Greenthumb Suffolk East came to the rescue with their advice and treatments at a price far lower than the cost of us relaying a new lawn. Weather conditions during 2023 were difficult but the company as a whole managed to provide a professional and reliable service. We hope to continue growing the partnership into the future. We have just requested treatment for the driveway.

Terrible service, I had an appointment booked for the 17th July for my lawn to be surveyed, they contacted me the day before via text message to confirm the appointment only for them to cancel on the day they were due to arrive. I'm self employed and took a day off to show them around and what I was looking for so a very costly day for me. I wouldn't recommend this company at all and will be looking at a more professional alternative.

Absolutely useless!
Constant rescheduling, this has been going on for months!

Their finance department (Liverpool branch) are useless. Failed to take our Direct Debit payments then accused our bank of non-payment. They just hadn't requested! We wondered why we hadn't had a visit since January, despite taking our monthly DD so we rang and asked. We were told that 'suspended' had been added to our account, despite still taking payments. We have cancelled our contract. Not one apology for their mistakes. Useless.