They approved a policy then got an email from Frank the senior director telling his team not to approve because they no longer cover deposit over 1 months rent. But what’s the point of them charging c... See more
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See what reviewers are saying
I was referred to The Guarantor by the apartment complex. I had a few bumps in my way for getting approved. Once my information was sent to Guarantor from there everything was handled,and completely f... See more
Overall this was the most seamless process and it gave me an answer right away! The entire process of moving made me anxious but the property managers to the guarantors made it very easy, as well as p... See more
This would actually mark my 16th application denial in 6 months if it wasn't for theGuarantors. I'm so thankful that this company was even invented... pure genius. I was approved in a matter of minute... See more
Company details
Written by the company
Founded in 2015 and headquartered in New York City, TheGuarantors is a fintech company redefining access for renters and risk mitigation for multifamily owner-operators. Our mission lives at the intersection of opportunity and security. With our lease guarantee product, we give landlords the confidence to lease boldly, so millions of renters can access the homes of their choice, even when they don't fit traditional landlord requirements. To make this possible, we've combined expertise in insurance, real estate, finance, and technology. The process is easy: our free application is 100% online and takes less than 10 minutes. We operate nationwide, 9 of the top 10 real estate companies work with us, ad our team in is on-call to help you throughout your leasing journey. We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.
Contact info
One World Trade Center, 48th Floor, 10007, New York, United States
- theguarantors.com
A faster, easier path to approval
4.4
Excellent
54 reviews
Replied to 14% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Guarantors made it really easy to apply…
Guarantors made it really easy to apply and the response was fast. The five is because I don't think my credit report played 100% in the decision making.
17 April 2026
The way you guys where able to help me…
The way you guys where able to help me get approved and move into my new place,and the broker Ms. Evans was amazing in she was the person who referred me to you guys, Thank everyone that made this possible for me and my family. I appreciate all y'all.
15 April 2026
As an elderly woman who does her best…
As an elderly woman who does her best to maintain reasonable credit, you have given me the opportunity to live as I choose to live and can afford to live
15 April 2026
The website is easy to use and understand
We were able to get into the apartment we wanted because of this service
13 April 2026
They Made It Possible
The Guarantors really came through for me. I didn’t meet the standard qualifications for my apartment, but they stepped in and made a way for me to still get approved. The process was smooth, clear, and professional from start to finish.
Because of them, I’m now settled in my new home, and I truly appreciate the support. I would definitely recommend them to anyone who needs that extra help getting approved.
14 April 2026
Unprompted review
Great experience!
14 April 2026
Very easy process
Very easy process. It was easy to pay and they explain very well the terms of the policy.
13 April 2026
Very helpful when you have no other options
fast and efficient. you will know if you are approved the next day.
6 April 2026
Everything was great customer service…
Everything was great customer service was phenomenal every step beginning to end was perfect.
9 April 2026
Supportive Husband 4 rent
This would actually mark my 16th application denial in 6 months if it wasn't for theGuarantors. I'm so thankful that this company was even invented... pure genius. I was approved in a matter of minutes and I also scored some low price renters insurance via a 3rd party per the websites referral. Thanks for being the supportive husband that I needed to get my family approved for my new home.
7 April 2026
Ease of application
Ease of application. Results were very fast! Process linked with the property and was very seamless!
6 April 2026
The Guarantors
After searching The Guarantors online, I received a referral from a property manager. The experience was quick, fast, and a great process. I was able to locate the property I was interested in applying for with no problem and was approved immediately. The Guarantors' agent confirmed my interest to the landlord, and my process was approved. The Guarantors agent contacted me, we spoke on the phone he was amazing. .
26 March 2026
Unprompted review
Scam Alert
Well, I pretty much have the same complaint as everyone else. I sent them $1,035, and decided to go with another realtor. They haven't sent me ANYTHING back. And they're a complete 'Automated system', so you don't even talk to a real person. They emailed me once saying they had to reach out to the 'Landlord', and it's been over a month. This company is a complete SCAM. Please spread the word about these con-artists.
11 January 2026
Unprompted review
Don’t trust this company
Don’t trust this company. They refuse to refund me back my money and I never moved into the unit. Didn’t even sign the lease. It was canceled and asked to reapply! Plus full refund!!! Now they are refusing to give me back my money… I got the emails! They put the money in my account then took it out 24 hours later. With no reason on why…
5 September 2025
Unprompted review
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