The Guitar Marketplace Reviews 833

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the excellent condition of the items received and the wide selection of unique and high-quality guitars available. Many appreciate the competitive pricing of entry tickets and the favorable odds of winning, making it an accessible way to acquire dream guitars. The website is consistently described as trustworthy and easy to use, enhancing the overall positive experience. However, some people were dissatisfied with the delivery service, mentioning significant delays in receiving their prizes, with some waiting weeks or even months without clear communication. A few customers also reported issues with prizes not arriving at all or difficulties in getting responses from the company regarding these delays.

What people talk about most

Product

Consumers generally express high satisfaction with the products, particularly the guitars. Many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised the quick delivery,... See more

Website

Customers consistently note positive experiences with the website. Many reviewers describe it as a "great... See more

Competition

Reviewers highlight positive aspects of competition, with many customers expressing satisfaction after... See more

Price

Clients share positive opinions on price, often highlighting the affordability and value. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was originally an angry review as I had been waiting a long time for a prize and had received no contacts or updates. Today a member of the company has reached out to rectify the situation. He se... See more

Rated 4 out of 5 stars

It does what it says on the tin. My mate won a les Paul on the guitar marketplace and it was delivered the next day by Royal Mail ( because we live too far from you) and it was all set up ready to go,... See more

Rated 4 out of 5 stars

It's an ok site but can cost you a small fortune buying tickets to win a Les paul or a Martin guitar. Been trying for months, but gave up. They do keep you sweet by letting you win £5 credit to spend... See more

Rated 5 out of 5 stars

Entered on a whim a few hours before the comp ended, bought 10 tickets. Woke up next morning to find I had won, fantastic! Matt emailed to confirm everything and sort delivery. Arrived very well pac... See more


Company details

  1. #44 of 48 best companies in Musical instrument shop

Written by the company

Guitar Competitions & Giveaways in the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

It does what it says on the tin

It does what it says on the tin. My mate won a les Paul on the guitar marketplace and it was delivered the next day by Royal Mail ( because we live too far from you) and it was all set up ready to go, also in great condition including the case. Since then I,ve been having a dabble but so far no luck. However I will persist and one day i might win. In the meantime carry on the good work, three cheers for the guitar marketplace. Don’t forget spend wisely. By the way if I win anytime soon I might give you a five star rating ha ha.

24 November 2025
Rated 1 out of 5 stars

Won a prize and didn’t receive it

Won a prize and didn’t receive it. Asked repeatedly for tracking information and got nothing. Feel like I’ve been had.

10 November 2025
The Guitar Marketplace logo

Reply from The Guitar Marketplace

Hi Nigel,

Whilst we appreciate your prize hasn't reached you yet, we wanted to add some important context to your review which is not stated.

As stated in an email to yourself (within 48hrs of your initial email requesting an update on the prize) we stated the prize had been dispatched on 23rd November.

Given the 23rd November was a Sunday, DPD was likely to deliver your prize on Tuesday 25th November. Since we didn't hear anything after this point, we had presumed the prize had reached you safely - since reviewing the tracking with our supplier it appears DPD were unable to deliver the prize due to no correspondence at the address on the delivery date. Since then, we have requested the updated tracking reference and depot details so you can collect your prize - we are still awaiting this information, and this was relayed to you promptly. You expressed your frustration to a member of the team via email today, stating you had travelled 30 miles to a DPD depot and spent time paying for phone calls to DPD - it's important we state this was never requested from ourselves and we never advise contacting a courier or travelling to their depot unless you specifically requested to pick up your prize.

With regards to a lack of response, I have reviewed all email communications with yourself and can see we have responded within 2 working days on all occasions, aside from repeated emails which were sent from yourself over the course of a weekend, when emails are not monitored.

We feel we have been prompt, fair, and transparent throughout this situation - should any further context be required, please reach out to us.

Rated 5 out of 5 stars

Great site for Guitar Competitions

This is a great site for Guitar competitions. I have been playing for a couple of years and have had several wins along the way.

Communications with Ben and Matthew have always been great and it is always exciting to see the notification email to say that you have won a prize.

I really like that they run competitions for harder to find gems and always have custom shop guitars on offer. It is also great that they have competitions with different entry costs/odds. The main thing is that this is a trustworthy site, run by people who love guitars.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Low ticket prices excellent service!

The Guitar Market Place is a great site to win a chance of picking up a superb instrument at a low cost. I entered a competition for just 20p and won an Epiphone banjo worth around £400. I was informed straight away I had won and the instrument was with me the next day. Excellent service!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

You can win! I did, 3 times

For anyone setting on the fence on whether to enter and whether these draws are legitimate, I'll share my experience with guitar raffles. This is the 3rd guitar I've won since I started buying tickets a few years back, I also don't play very often, Ill play when i see something I really like. I've one 2 guitars on another site and one with Guitar Market Place. I'm proof that not only can you win but you can win more than once. I never buy more then 3-5 tickets for any of the draws and I've managed to win 3 amazing guitars. This is my second win with the gents at Guitar Market Place, my first was a chorus pedal in an instant win competition that was shipped to me within 2 days of the win and I've had the same experience with the Road Worn Strat I've just won, which has become my favourite guitar. So my advice is, if you are somebody that dreams owning a guitar that may be out your reach financially , put down the same amount of money you would for a cup of coffee and you may just win the guitar of your dreams, I have and 3times now. Once you win the gents get in touch with you and the ship the guitar within 2 days. So my advice is, give it a go, you may find yourself writing a review. Thanks to Ben, Matt and the rest of the team.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

They really play on fomo and you are highly unlikely to win. It is just more gambling with fancy looking guitars to pull you in. Be better off saving up and buying one than using this site

Edit: The guitar market place tried to have my review removed as defamatory.

They then blocked my account and stole money from me. They have so far not responded to requests for a refund. Thieves, avoid them at all cost.

1 September 2025
Rated 5 out of 5 stars

Genuine site

Genuine site
I’ve been using this site for over 2 years and have actually won several guitars
They are great at communicating with you and dispatching guitars if you win

25 August 2025
Rated 5 out of 5 stars

I had an about blast of an experience…

I had an about blast of an experience here, it was one of the best moments in my life, I’ve never won anything tops big before and I’m truly grateful my name was called. It was great fast shipping, polite and understandable, love the guitar and love the app. Will definitely come back

20 July 2025
Unprompted review
Rated 5 out of 5 stars

SOLVED- No communication

No contact problem swiftly solved by Ben who rang today! Problems with hotmail/ outlook and not the company of course.
Thank you to Ben for getting in contact so quickly, very much appreciated :)

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Gibson Les Paul standard

Won a Gibson Les Paul standard in honey burst and it’s incredible! Matt explained the whole process once I had won, and got it shipped out promptly. So glad I entered :) take a chance, because it’s worth it!

7 July 2025
Unprompted review

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