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Thegummygalaxy Reviews 5

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TrustScore 3 out of 5

3.2

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Company details

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Discover the best British sweets at Gummy Galaxy. Enjoy retro classics, pick 'n' mix, and vegan treats with fast delivery all over UK on every order.

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3.2

Average

TrustScore 3 out of 5

5 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(5)

5 reviews in the last 12 months

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Rated 2 out of 5 stars

Will not order again

Firstly, I purchased the item through wowcher and was charged by wowcher then again by your company. This matter was resolved. Secondly I ordered the valentine gift set. I received the lindors and the milk tray then 2 packets of Christmas sweets. On the picture it shows 4 packets of sweets. I contacted your company but received no reply. A few days later I received 1 packet of love heart sweets. There was no presentation as per the photo. If I had paid £30 for this item I would have returned it immediately. I will never order again!

2 February 2026
Rated 2 out of 5 stars

Very disappointed with the wait for a…

Very disappointed with the wait for a small package

17 October 2025
Thegummygalaxy logo

Reply from Thegummygalaxy

Thank you for your feedback. We’re sorry your order took longer than expected — we aim to deliver within 2–3 working days, and we regret that it took 7 days in this instance. We appreciate your patience and hope you’re enjoying your purchase. Your comments help us improve our service.

Rated 1 out of 5 stars

Received the wrong order

Received the wrong order. No communication from the company. Will not use again.

17 December 2025
Thegummygalaxy logo

Reply from Thegummygalaxy

We’re very sorry for the confusion with your order. One of the items you selected was unfortunately out of stock, so we sent a carefully chosen substitution, while the rest of your order was delivered as requested. We apologise if this caused any disappointment and for any lack of communication on our part. We appreciate your feedback and will use it to improve our service in the future.

Rated 5 out of 5 stars

Fastest delivery

Loved it. Specially I was surprised with the delivery time. I received my delivery on same day of order. Thank you ❤️😍

16 August 2025
Unprompted review

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