The Hairy CooReviews 

848
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, attentive, knowledgeable, and entertaining, often sharing stories, facts, and music that enhance the journey. Many people highlight the excellent service, noting the well-organized tours, clear communication, and the guides' ability to manage time effectively while ensuring safety. Reviewers frequently mention the spectacular scenery and the numerous, well-timed stops that allow for leg stretching and enjoying the views, making for a memorable holiday experience. However, some customers also noted that they wished for more time at certain popular locations, such as the Glennfinnan stop, feeling it was too brief to fully appreciate. Conversely, a small portion of people felt that the behavior of a staff member was unprofessional, citing issues with tone and lack of engagement.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising guides and drivers for being informative,... See more

Location

Consumers find location to be positive, with many reviewers praising the spectacular and breathtaking views... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as enjoyable, memorable,... See more

Service

Customers had positive experiences with service, often highlighting the excellent organization,... See more

User experience

Users describe positive interactions with the overall experience, often highlighting it as fun, informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 star rating for our guide today Fraser, for being efficient, attentive and knowledgeable and for having a really good playlist of music throughout the tour from Edinburgh to Inverness. Great stops,... See more

Rated 5 out of 5 stars

Three day tour from Edinburgh up to the Isle of Skye with Paul S, our guide and driver. The scenery is spectacular and there were plenty of stops in between the main events to stretch your legs. Paul... See more

Company replied

Rated 5 out of 5 stars

Louise was very informative, fun, enthusiastic and professional. She allowed us time for each stop even when the view was hidden by grey sky's and fog from the weather. The intermittent scottish music... See more

Rated 5 out of 5 stars

Neil is absolutely fantastic! The tour was wonderful, full of great stories, lots of laughter and nice anecdotes. It was a wonderful day that we will remember fondly. Thank you and lots of love from t... See more

Company replied


Company details

  1. Tour operator

About The Hairy Coo

Written by the company

Experience the best of Scotland with The Hairy Coo coach tours. Enjoy one of our fun and fascinating day trips or multi-day coach tours of Scotland.

The Hairy Coo offers Scotland tours from Edinburgh. All tours are guided by one of our experienced Scottish tour guides.

We also offer private tours of Scotland for all sizes of groups from 1 - 100.

Contact info

4.9

Excellent

TrustScore 5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(848)

499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

We spent a long time on the road, but every minute was worth it. The journey was absolutely stunning, and our driver and guide, Brendan, was AMAZING. He was so entertaining and always willing to help, while at the same time explaining everything to us throughout the entire trip. A fantastic tour. We highly recommend it!

22 June 2026
Unprompted review
The Hairy Coo logo

Reply from The Hairy Coo

Thank you! We’re delighted you had a great time on the tour with Brendan, and it's great to hear you’d recommend it!

Rated 5 out of 5 stars

Our tour guide

Our tour guide, Collin, was exceptionally nice, polite, and funny. His extensive knowledge of the sites we visited truly enhanced the experience. I highly recommend this tour!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing bus tour it has been!

What an amazing bus tour it has been!
Fraser told us so much interesting facts about the history of Scotland and its landmarks. Lots of humour all the way there and back, and even a poem recited - all that while driving the bus🤩 I admire this man 👏🏼
It was pure pleasure!💫
Strongly recommend it👍🏼

21 June 2026
Unprompted review
The Hairy Coo logo

Reply from The Hairy Coo

What a lovely review! It's wonderful to hear Fraser’s mix of history, humour, and poetry brought the Highlands tour to life. So glad you enjoyed the tour - thanks for the recommendation!

Rated 1 out of 5 stars

Classless?

Was stopped behind a Hairy Coo coach in Glencoe at traffic lights. We had been waiting a few minutes but suddenly a woman emerged from the bus and proceeded to urinate right in front of their bus and the passengers in my own vehicle. It was a disgusting sight and not something you want to see, especially in a beauty spot like Glencoe. There were public toilets just down the road and surely a grown woman can control herself for a few minutes. It's little wonder that locals are getting tired of the mass influx of tourists, some of which literally treat their home like a toilet. Hairy Coo should not be facilitating this.

Edit: the bus reg was SG25 AFE, name Maeve and date was 26/5/26. I initially contacted HC via their website but received no reply.

28 May 2026
Unprompted review
The Hairy Coo logo

Reply from The Hairy Coo

This is very concerning to read, and we’re sorry you witnessed this. Please be assured our tours always include planned comfort breaks, and this behaviour is not representative of our guests or team.
While we’re unable to confirm this involved one of our passengers and not another visitor to the area, we appreciate you taking the time raise your concerns and will investigate the situation further.

Rated 5 out of 5 stars

Hairy Coo tour to Rosslyn Chapel

Went on a tour with Michael to visit the Rosslyn chapel and Wallace monument.
A truly relaxed and informative day.
Michael filled the trip with stories and info, and squeezed in a bonus stop.
Would highly recommend.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Our guide/driver Ian was very informative
Carried the group in terms of conversation and humor
Visited a lot of places so turned out to be very good value for money
Spectacular and amazing views with some activities
Highly recommend even for solo travel

14 June 2026
Unprompted review
Rated 5 out of 5 stars

5 star rating for our guide today…

5 star rating for our guide today Fraser, for being efficient, attentive and knowledgeable and for having a really good playlist of music throughout the tour from Edinburgh to Inverness. Great stops, and plenty of them, for a good solid day trip. Highly recommend Fraser and Hairy Coo tours!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience
Ian is super guide and such a wonderful person
I have done multiple days tour and it was really wonderful
Thank you Ian

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Our tour guide Paul S

Our tour guide Paul S, was amazing. Lots of knowledge, history with humour too. Several comfort breaks. Say Hairy Coos, bridges and did the cruise which was well worth it too. Time for Snacks and drinks along the way. Good value for money. Ken and Julie Drake

13 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look