The Handbag Restoration Company Reviews 

167
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handbag restorations, noting that deeply worn, scuffed, or damaged leather items look completely brand new again. Consumers consistently highlight the professional and genuinely helpful staff who handle precious luxury goods with incredible care and meticulous attention to detail. However, some people mentioned that the pricing is entirely transparent and remarkably fair, perfectly complemented by fast communication and exceptionally quick turnaround times. Reviewers also deeply appreciate receiving regular updates and helpful progress photos throughout the entire repair process, making them feel completely confident.

What people talk about most

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the results.... See more

Quality

Customers consistently report positive experiences with quality, noting that items are restored to an... See more

Service

Clients share positive opinions on service, highlighting fantastic and professional experiences from start to... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and mastery of the... See more

Price

People report positive experiences with price, highlighting incredibly reasonable and competitive quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Requested a quote from Clare . Received a quick, detailed and honest quote, at a fair price. Quotes from another company were gougingly excessive. Didn't go ahead as the manufacturer provided a re... See more

Rated 5 out of 5 stars

THRC did a tricky replacement of a broken zip on my Mulberry handbag. Their quote was less than another company in London and they had a better rating on Trustpilot. First class job - Clare transferr... See more

Rated 5 out of 5 stars

My wife’s Chanel white handbag has been restored to look like new, all the scratches, scruffs and colour transfer from clothing have disappeared. Very happy with the service will highly recommend Clar... See more

Rated 5 out of 5 stars

Gucci Marmont Strap Extension Just received my bag back from Clare. Had the strap extended with a colour-matched piece of leather, work is first class with a speedy turnaround. No hesitation recomm... See more


Company details

  1. Handbags Shop

Written by the company

Providing a bespoke restoration service for luxury bags and leather goods. The Handbag Restoration Company specialises in repairing, restoring and rejuvenating luxury brands including Hermes, Chanel, Louis Vuitton and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(167)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prada Galleria bag restoration

I sent my battered Prada Galleria bag to Clare for restoration and 6 weeks later it was returned looking brand new! Her work is beautiful, undetectable and very professional. I had shopped around and her prices are reasonable, especially given the quality of her work and turnaround time. I would highly recommend her, and will be using her services again.

22 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

You are so welcome Naomi, it was a great piece to work on!

Rated 5 out of 5 stars

Highly recommended

Highly recommended company, I am very happy with the outcome of my bag. It looks so clean and beautiful again. Very good communication,many thanks again.

7 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much Maureen! x

Rated 5 out of 5 stars

This is my second restoration/repair…

This is my second restoration/repair with Clare. So helpful and managed to bring my travel companion, a Ralph Lauren leather backpack back into use after the strap broke.
Looks just as it did before.
My last restoration was a Mulberry with matching purse that needed some tlc.
Thoroughly recommend 🌟🌟🌟🌟🌟

10 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much for your review Karen - loved working on your handbags!

Rated 5 out of 5 stars

Excellent restoration

Excellent restoration carried out quickly.
I was impressed with the way Clare explained what she would be doing and how she kept me informed with photographs along the way. She very kindly also carried out extra work that was needed and made the bag look like new

1 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much for your amazing review Stephanie! :) x

Rated 5 out of 5 stars

Absolute wizardry!

Absolute wizardry!
Clare has such a talent that it amazes me.
As a lover of all things handbags it’s a godsend to have someone who can clean up and restore handbags. I have used THRC to extend my Chanel chain and also recently bought a preloved woc in need of a clean and it came back like it was brand new! Highly recommend!

4 October 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much Gill, it was a pleasure to work on! x

Rated 5 out of 5 stars

Great service

I've sent Claire two bags to be refurbished and I've been really happy with how they turned out. I also sent her a bag strap to be repaired and again very pleased with the result. Work has always been completed to advised timescales. I wouldn't send bags anywhere else now.

11 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much Lucy for your brilliant review, it was such a pleasure! x

Rated 5 out of 5 stars

My mothers Kelly bag

My mothers handbag was gifted to her by a French friend in the 60s , it was so battered and worn out I thought it well passed redemption, anyway iv had it back today and I truly can’t believe the transformation it looks like new again , thank you so much
Heather Griffiths

11 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

It was a lovely bag to restore, thank you for sending it to THRC to restore :) x

Rated 5 out of 5 stars

Worth every penny

Worth every penny. My battered designer handbag is as good as new for the cost of a high street one. The customer service was excellent throughout the process and the work shows real craftsmanship.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

A Wonderful Result

My Louis Vuitton limited edition bag was in an absolutely disgraceful condition (over 30 years old, and it looked even more ...) when I sent it to Clare. She carefully explained what she intended to do, and how long it would take. When I received the bag back, within the time she'd indicated, it was almost unrecognisable - the dedication and craftsmanship were evident absolutely throughout, most strikingly perhaps in the renovated leather piping around it. I could not have imagined it ever looking so good again, a wonderful result!

2 November 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you for your kind words - this was a fantastic LV piece to work on!

Rated 5 out of 5 stars

Give your bag a new lease of life!

Absolutely delighted with the tab repair Clare made to my vintage Celine Macadam Boston … she has perfectly colour- and quality-matched the leather, and the attention to detail on the stitching is spot on! The bag has a new lease of life and will be used for many more years to come.

20 October 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much for your lovely review! It was a pleasure to work on your Celine bag <3

Rated 5 out of 5 stars

My 15 year old Bayswater looks brand new

My 15 year old Bayswater looks as good as it did when I bought it. Completely exceeded my expectations and would definitely recommend and also use the Handbag Restoration Company again.

25 October 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you for your amazing review Rachael! :)

Rated 5 out of 5 stars

Trustworthy company

Trustworthy company, providing an excellent restorative service for high end handbags and leather goods. Excellent comms and fantastic service.

18 October 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you for your lovely review!

Rated 5 out of 5 stars

Clare did a fantastic job with my…

Clare did a fantastic job with my handbag. She brought the leather back to life - it looks fresh and the colour has been fully restored. Wouldn’t hesitate to recommend Clare’s services.

22 October 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much for your lovely review! :) x

Rated 5 out of 5 stars

Clare works miracles!

Clare works miracles - excellent restoration of a white lambskin bag. Also excellent communication.

17 October 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you Anna! Hope we can work miracles on your handbags in the future :)

Rated 5 out of 5 stars

Excellent!

Excellent!! cannot recommend Clare and her team highly enough!

THRC restored a vintage Chanel flap bag for me which was worn and chain tarnished. The leather needed restoring in places. It has come back restored beyond my expectations, and another Chanel was cleaned and conditioned.

I was anxious about this as I have tried the Restory before and was not impressed. The process was seamless from initial quote, to payment to organising tracked and insured delivery. The communication was excellent and I can say, it was worth the expense.

I will definitely be using THRC again in the future.

Thank you!

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Great communication with clear…

Great communication with clear recommendations. Great work collaborating on changing over the handle of my Dior Saddle Bag from short to long. Very happy customer and now have a bag to use instead of just looking at!!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Beautifully restored.

I had a scuff mark on a much loved Coccinelle bag and contacted Clare to see if THRC could help. She quickly replied with a full breakdown of options and costs and details of how to send the bag. I am so pleased I went ahead as my bag was returned ahead of the lead time quoted, beautifully packaged and restored to an incredible standard. Clare kept me informed by email throughout the process and is such a friendly lady. I highly recommend using THRC and would like to thank Clare and the team for their skill and professionalism. My bag has great sentimental value and I am delighted to be able to use it again.

20 September 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Sandra, thank you for your lovely review! It was a pleasure to work on and I am so glad you are able to use your Coccinelle handbag again. x

Rated 5 out of 5 stars

Fantastic- thank you

I’m so sorry it’s taken me so long to write a review!

I sent 3 bags to the handbag restoration company and am SO pleased, they all look brand new! Thank you so much the service I received was fantastic. I would never buy new now knowing I could ask Clare to restore any handbag!

1 August 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Kate! Your review is truly appreciated - I'm so glad you are able to use your handbags again. x

Rated 5 out of 5 stars

Great service!

Thank you the team at THRC for repairing my prada bag after an attempted bag snatch. I’m so pleased with the repairs, it’s been completed at a very high quality and I cannot tell the difference. Thank you again!

19 September 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

You are so welcome Lauren - thank you for your lush review! x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look