Terrible
Waited 3 months for a package and on the 3 month mark all they were willing to do is give me a refund
1 December 2025
Unprompted review
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3.6
Average
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Ordered a hat from the hat company…
Ordered a hat from the hat company which promptly arrived tracked via Royal Mail but unfortunately the size I ordered was a little too large so living locally instead of posting to return it we took it back to the warehouse where we were met by a lovely lady who instead of just accepting the return,she went into the warehouse and brought out all the sizes and made sure that I got the correct size
19 January 2026
Unprompted review
Very happy with my Trilby hat from them.
I ordered a short brim Trilby hat from them. After looking online there were not many resellers selling this item, so decided to go for one I found here. I ordered on Monday, didn't pay for next day delivery, but still received it the next day. The hat came in a spacious box to prevent creasing. Very happy with my purchase and would gladly buy again from them.
16 September 2025
Unprompted review
10/10 for amazing helpful service…
If you want amazing helpful customer service then this is the place to go! I ordered a hat as a gift, then after it arrived decided I’d ordered the wrong size. Lorna was super helpful and I then ordered the bigger size. Which typically turned out to be too big so the smaller size was reordered again.
Free delivery was good and fast, I had to pay for returns but with the discount code I’d used in the first place I didn’t actually lose out so I am very happy with everything.
14 August 2025
Unprompted review
Stetson cap
Ordered a stetson cap. Easy ordering process, good price, a great bonus is free shipping and fast delivery (ordered Saturday and delivered Tuesday). Recommended
4 March 2025
Unprompted review
Good service and competitive prices
The Hat company were the only supplier I could find that stocked the hat I wanted in the right size. The price was competitive and free p&p.
Delivery was very quick. Unfortunately the hat was a bit too small and not quite the right colour so had to be returned. 4* is because you have to pay for returns unless the item is faulty. However, the company will provide a returns label and it didn't cost much - my refund was in the bank 2 days after I returned the item.
16 July 2024
Unprompted review
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