The Hay Shed Reviews 

269
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hay and other products, noting their freshness, appealing smell, and green color, often highlighting that the hay is dust-free and long-stranded. This superior quality contributes to pet health, reduces waste, and ensures animals eagerly consume the products, including a wide variety of hay types, treats, and foraging mixes. The service is frequently described as excellent, with customers appreciating the ease of ordering, helpful website information, and user-friendly subscription options for convenience. Consumers consistently experience super fast and prompt delivery, with many orders arriving quickly and products always being well-packaged.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality of the hay,... See more

Quality

People report positive experiences with quality, consistently praising the excellent and faultless quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speed... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

As always excellent quality green wheat hay. Also meadow hay, smells sweet and fresh. Speedy delivery within 48hrs, from ordering on a Sunday afternoon. Thoroughly recommend The Hay Shed.

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied


Company details

  1. Pet shop

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

269 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(269)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing hay

Amazing hay, the bunnies love their subscription of hay. They really enjoy the Oat hay. That’s a treat to go alongside the Timothy hay. Thank you for the most delicious hay.

8 June 2025
Unprompted review
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Reply from The Hay Shed

Thank you, Dawn! Delighted to hear they love our Timothy and Oat!

Rated 5 out of 5 stars

"Delicious hay" say my buns

Delivered v quickly after ordering. Really good top quality tasty hay, bunnies 1000% approve. One very happy human slave!!!

29 May 2025
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Reply from The Hay Shed

Haha, thank you Clare! Love to hear how much they enjoy it!

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Best quality hay I’ve purchased, even our vet has commented on the quality and asked where I get it. Works out cheaper than buying pet shop hay and far better quality. Being able to subscribe has taken the thinking and effort out of it. The treat/forage bags are a lot more affordable than pet shop bought items. Also, nice to know we’re supporting a smaller company. Thanks, Hay Shed!

24 May 2025
Unprompted review
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Reply from The Hay Shed

Thank you, Ashton! Delighted that you are loving our hay, treats and forage!

Rated 5 out of 5 stars

Won’t get my hay from anywhere else

I’ll never buy my Timothy hay from anywhere else, The Hay Shed is genuinely unmatched. I’ve been buying from them for a good 6 months now if not longer and they never disappoint.
I have two guinea pigs who beg for hay every day and eat every last piece!
The quality of their hay is 10/10, I buy their Timothy hay every 2-3 weeks and it’s so long and green, honestly other brands just don’t compare.
Their customer service is also brilliant, any problems or concerns are dealt with efficiently and compassionately I do not have a bad word to say about them!

15 May 2025
Unprompted review
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Reply from The Hay Shed

We are delighted to hear your piggies love our Timothy Hay! Thank you for taking the time to leave such a kind review.

Rated 5 out of 5 stars

We ONLY use The Hay Shed now!

We came across The Hay Shed at the National Rabbit Festival in 2024 and they had a great pick and mix deal on. We bought some samples for our 3 buns and after they had scoffed the lot in minutes we made our first online order. After trialling a couple of options, our dedicated hay connoisseurs told us they preferred the Green Wheat Hay. We love it because the strands are so long it's very easy to clean up if it gets on the floor. They love it for the long strands that they can just keep munching and munching without going back for another mouthful as many times. Lovely green colour too tells us it's packed full of the good stuff. Our buns would not be impressed if we went back to getting hay from anywhere else. We do bulk orders of hay and add in a couple of forage mixes and treat bags too. Would highly recommend trying their hay for your small pet! We've also used The Hay Shed to send hay to rescue shelters in need. It's a great initiative to help rabbit and small animal rescue get the supplies they need.

18 April 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to write this review, Lizzie. It is super to hear how much your buns love our Green Wheat Hay. Hopefully, we will see you again at this year's National Rabbit Festival for more goodies!

Rated 5 out of 5 stars

The best hay quality I ever had

The best hay quality I ever had! My rabbits absolutely love it.

24 April 2025
Unprompted review
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Reply from The Hay Shed

So lovely to hear how delighted you are with our hay. Thank you for leaving a review :)

Rated 5 out of 5 stars

Have been buying hay from this company…

Have been buying hay from this company for a few months now, I am really pleased with the quality of the different hay, both my buns give this company a thumbs up, great value, fresh smelling long stemmed hay, next day delivery and the boxes when empty make great tunnels, hide places and leap on ledges that keep my buns entertained

14 April 2025
Unprompted review
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Reply from The Hay Shed

Thank you for leaving such a kind review, Paula! It is super to hear how much you love the hay and our boxes for entertainment!

Rated 5 out of 5 stars

I have 13 guinea-pigs who have been…

I have 13 guinea-pigs who have been enjoying their fresh , tasty hay for the last 6 months . The delivery problem over Christmas was quickly sorted. I have it delivered every 4 wks, good system. Just tried the oat hay , well worth a try!

3 April 2025
Unprompted review
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Reply from The Hay Shed

Delighted to hear all 13 piggies are loving the hay, Rosemarie!

Rated 5 out of 5 stars

Great product and service

My guinea pigs look disappointed when they're given hay which is not from the hayshed! I'm sure it's the only hay that is truly dust free as well. Always good quality and fast delivery. Had a delivery mix up due to courier error recently but it was quickly resolved by Ian when I contacted customer services. Otherwise, extremely reliable and great value for money per kg compared to some big pet shop chain stores!

28 January 2025
Unprompted review
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Reply from The Hay Shed

Thank you, Emma! So pleased to hear they love our hay and that your delivery experience was resolved quickly :)

Rated 5 out of 5 stars

Amazing quality hay

Amazing quality hay. Green, long strands, clean and smells lovely. Very informative website and fast shipping. Good deal for subscribers which I really appreciate too ;) Definitely I would recommend!

28 March 2025
Unprompted review
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Reply from The Hay Shed

Thank you, Millie!

Rated 5 out of 5 stars

Great quality green hay with lots of…

Great quality green hay with lots of seed heads which our pigs love. A 5kg box from the hay shed cost as much as x2 1kg bags I was buying from pets at home plus the quality is 10 times better. Its a win win :)

28 March 2025
Unprompted review
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Reply from The Hay Shed

Thank you, Rebecca! Pleased to hear your piggies are loving the hay!

Rated 5 out of 5 stars

Beautiful

Beautiful. You can really see the quality of this hay. They send it out so fast. I think my piggies will disown me if I try and buy them hay else where.

21 March 2025
Unprompted review
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Reply from The Hay Shed

Thank you, Sharon! So pleased to hear your piggies love it!

Rated 5 out of 5 stars

Really gorgeous hay

Really gorgeous hay, huge shed size boxes so my bunnies room needed some rearranging to store them away from being nibbled!
I bought Timothy hay in abundance and a small meadow hay with chamomile topper and they literally dive into the box whilst I’m cleaning out the litter trays.

4 March 2025
Unprompted review
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Reply from The Hay Shed

Delighted to hear this, Helen! Thank you!

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