This is my 2nd bag, the last one lasted 6yrs. They are so well made and it’s reassuring that I can carry the bag across my front which is reassuring when walking around busy city centres avoiding bei... See more
Company replied
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Review summary
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Strong bag, well made, lasts for years. Had small textured nylon previously, and used as everyday bag & for travel. So many pockets with some secured by zips. So useful, spacious and can hold a smal... See more
Company replied
Really great bag, I absolutely love it. Hiking and round about town shopping and going away..love all the handy pockets. I chose it because I can't use my normal hiking bag on my shoulder for hiking... See more
Great bag & perfect size for carrying a bottle of water & phone. I’m a bit of a fan of these bags & I’ve almost converted my husband into getting one - he’s testing my large bag for when he goes to wo... See more
Company replied
Company details
Written by the company
The Healthy Back Bag Company is all about balance. We make bags that perfectly combine fashion and function, comfort and style. Because everyone deserves balance in their life.
Contact info
De Beauvoir Road 90, N1 4EN, London, United Kingdom
- +44 (0) 20 7812 9800
- Info@thehealthybackbag.co.uk
- thehealthybackbag.co.uk
4.8
Excellent
4k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I have ordered many bags from HBBC
I have ordered many bags from HBBC. All have been great; well designed and made. Colours have been true and delivery prompt
30 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much for you loyal custom Joanne, we are delighted to hear this.
Silver Grey Polyster HBB
Firstly, I love HBBs....so I took a chance on a having one made with polyester. The bag feels like it's made of plastic & sounds like it's made of plastic. The material is thin and is not stitched as I thought, but embossed with the pattern. When worn, it generated a surprising amount of heat, which would be useful in the winter months, not so good in hot weather. I also paid a next day premium fee for postage when I placed the order - ...it was delivered late and left on the door step. I will shortly be replacing my original HBB which has lasted me 14 years, with another one - no concerns or complaints with this one!
7 July 2026
Reply from The Healthy Back Bag Company | Nomii
Dear Jan,
Please rest assured that none of our bags are made from plastic.
If the bag did not meet your expectations, you were welcome to return it for a full refund. Likewise, if you paid for next-day delivery and your order did not arrive as promised, we would have been happy to offer a partial refund of your delivery charges.
Unfortunately, none of these issues were brought to our attention at the time, which is a shame, as we are always committed to putting things right whenever something goes wrong. There is always a friendly voice at the end of the phone, and a dedicated customer service team.
Please contact our Customer Service Manager at karen@thehealthybackbag.co.uk, who will discuss this with your further.
Helpful customer services
Helpful customer services. Good quality product.
Delivery speed was a little disappointing, not sent by 24 or 48 hours tracking, so treated as second class post and delivered later than expected, 3 days later in this case.
Worth waiting for.
30 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review Susan, we are terribly sorry to hear that your order arrived later than expected.
Reply from The Healthy Back Bag Company | Nomii
We are delighted to hear this, thank you so much Jenny.
Return and exchange of bag
I order one size of bag and realised it was too small so returned it and requested a larger one. The whole transaction was dealt with in a very efficient and speedy way.
Would buy from them again.
29 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much for your review Audrey, we are delighted to hear that your experience with us was a positive one.
Reply from The Healthy Back Bag Company | Nomii
We are delighted to hear this, thank you.
I was replacing a bag I had for 15+…
I was replacing a bag I had for 15+ years and was very happy that they still made them. Ordering was simple and delivery was prompt.
23 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much for your review Diane, we are thrilled to hear your bag lasted you 15+ years ! We very much hope your new bag serves you just as well.
Great little baglett!
Fast delivery and a great product. Just what I needed for trips to the beach and a couple of gigs this summer!
23 June 2026
Reply from The Healthy Back Bag Company | Nomii
Many thanks for your review Sarah.
I had one before and they are great
I had one before and they are great. The quality is great and prompt delivery service
15 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much, we are delighted to hear this.
Reply from The Healthy Back Bag Company | Nomii
Good to know, thank you so much for your lovely review.
Always helpful and bags delivered very…
Always helpful and bags delivered very quickly. I've had many healthy back bags over the years, all still feeling and looking good after many washes, too. The Nomii is excellent, I love it
15 June 2026
Reply from The Healthy Back Bag Company | Nomii
We are delighted to hear this, thank you so much for your review.
Wonderful small bag
Wonderful, small bag in a beautiful fabric. It has a zip pocket plus other pockets yet it’s nice and light - and looks smart.
26 May 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks Angela, we really appreciate your feedback.
My 'old' baglette finally failed
My baglette finally failed - could I have had it about 18 years ? I speculated that the firm would no longer be trading....but I was wrong ! I think I will be dead before this one wears out, but am using it every day and hope to get value for money :)
10 June 2026
Reply from The Healthy Back Bag Company | Nomii
Hi Carole, we was all so delighted to read your review here at HBB HQ. We love that your Baglett served you so well for 18 years, and we hope your new Baglett does the same.
This is my fifth purchase of a Healthy Back Bag but my first leather version. very pleased with the product, its design and the way it hugs my body and back.
The delivery within a week is good. I am very pleased with the design, workmanship and quality of the product. This is my 5th bag.
9 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much for your loyal custom Andrew. We hope your 5th bag serves you as well as all your others.
Great product
Great product, a lot more comfortable than a conventional handbag with lots of handy pockets. Love it!
9 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your lovely review.
Great value
Bought a medium sized back bag for the first time and it’s lots of extra space for the money. Same compartments as the smaller size and just as comfortable.
1 June 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review Lynn.
Very good design
It is a very good quality well designed bag. delivery was prompt and efficient
1 June 2026
Reply from The Healthy Back Bag Company | Nomii
Good to know, thank you so much for your review.
Great bag
Good service received my bag within a couple of days this is my second baglett, great for holidays.
26 May 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review Jean.
Slings - bagletts with a bit more room!
Love the slings - just bought my second one for when the first one is in the wash! I’ve always loved the bagletts, but the slings give me just that bit more space for my glasses!
1 June 2026
Reply from The Healthy Back Bag Company | Nomii
The Slings have been so well received ! Thank you so much for your review.
Reply from The Healthy Back Bag Company | Nomii
Thank you !
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