The Healthy Pet Club Reviews 

1,297
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Absolute con - do not get tangled up with this business. I cancelled my membership - 14 months in so way past the 12 month minimum. I cancelled it because I couldn’t get an appointment as the loca... See more

Rated 1 out of 5 stars

A con. It may be the actual vet practice (Bridge veterinary practice Wroxham) as opposed to healthy pet club but even so this is awful. Supposed to contact users each month to let them know that the t... See more

Rated 1 out of 5 stars

Absolute nightmare. It is impossible to cancel this membership. I've spent ages on hold and no one ever picks up the phone or replies to emails. I'm reporting them to Trading Standards for these trap-... See more

Rated 5 out of 5 stars

The healthy pet club has been good value for money, we get our monthly nurse visit, our vet visits when needed and all of our flea and worm meds sorted simply and easily, the nail clipping has been... See more

Company replied

Company details

  1. Veterinarian

Written by the company

Caring for your pet can be expensive, but by joining The Healthy Pet Club, you could enjoy a range of benefits which are designed to save you money. Our healthcare plans are a cost-effective way to provide your pet with the best possible care.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1k reviews

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2.4

All reviews

(1,297)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend to any pet owner!

My dog and cat have been members of HPC for over 5 years and have never had any issues. It is a hassle free way of ensuring all their routine health needs are met.

9 August 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for this feedback.

Rated 5 out of 5 stars

A life line

The healthy pet club is my life line with the financial crisis and being on a fixed income. It enables me to have a peace-of-mind attitude and know that my brilliant vets practice will give my kitten all the important health cover she needs.

9 August 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and we are pleased to hear the scheme is helping at this time for you.

Rated 5 out of 5 stars

My Mum is a scatterbrain

My Mum is a scatterbrain - hence we are loving being in the Healthy Pet Club as it reminds Mum when I am due my injections/ wormers and visits to Severn Edge.

Lots of love from Portia and Mum (Mrs Gibson)

2 August 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you Portia and Mrs Gibson!

Rated 5 out of 5 stars

Easy to sign up

Easy to sign up, great benefits included too!

31 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and enjoy those benefits.

Rated 1 out of 5 stars

IGNORED MY EMAILS

Everything went well for years until recently.
I tried to change my direct debit over email but they claim they 'never got the emails' when I clearly emailed the email address from their website.

The vets are now charging me £120 for treatments because THPC 'didn't recieve my emails' and when I tried to challenge this they threatened a debt collection agency if I didn't pay up the £120. How is this my fault???

I've emailed all the proff over let's hope they receive this one.

I'm currently trying to see who to report them too.

Don't recommend at all. I've set my 4 cats up else where.

UPDATE: After I sent in proff of emails they still won't take responsibility and won't acknowledge my complaint.

I would avoid at all costs!!!

29 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Good afternoon, as per our email conversations this afternoon, we have checked all our mailboxes but have not received the emails you quoted. In regards to the invoice you have received, please contact your veterinary practice to discuss.

Rated 5 out of 5 stars

Worth every penny

Very easy To sign up & set up a direct debit. Great that you get a health check up & so much other things included in the monthly fee ( vaccinations, nail clippings , microchipping & much more ) also a free bag of food which the cats did not complain about !!

26 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Welcome to the Healthy Pet Club and thank you for your comments.

Rated 5 out of 5 stars

The HPC makes it easy to keep my pets healthy

The Healthy Pet Club makes it easy to keep my pets healthy, to make sure they remain flea/worm-free and receive their vaccinations and boosters at the right time, which I may forget otherwise - there are always so many other things to remember.

26 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your kind comments.

Rated 5 out of 5 stars

Love the newsletters

Love the newsletters! Full of really useful seasonal tips. I thought it'd all be about dogs but happy to see cats get their equal share of features too!

26 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Oh yes Cats are an important part of the Healthy Pet Club - thank you for your comments.

Rated 5 out of 5 stars

Best service!

Robbie loves coming for his arthritis injection because not only does he feel like a two year old again but he is made a fuss of and given treats!
His human is also very satisfied with the exemplary service all round. Thank you.

26 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

We are glad Robbie and his owner are enjoying the HPC scheme and service.

Rated 5 out of 5 stars

Really great value for money

Really great value for money, great customer service and brilliant options. A must have for pet owners

26 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your comments

Rated 5 out of 5 stars

Highly Recommend

We have recently rehomed a 14 month old Chug who had no vaccinations and no microchip. Our friendly Vet told us about The Healthy Pet Club - for us it was a perfect! Ralph has now had his Vaccinations and been Microchipped and have been able to spread the cost over the year. The benefits the nail clipping ( when Ralph allows the Vets of Course ) and a discount on any Medication he could need if poorly is brilliant. Would really recommend to anyone!!

8 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your kind words and we are glad Ralph is benefiting from the scheme.

Rated 5 out of 5 stars

I am so pleased I joined Healthy Pet…

I am so pleased I joined Healthy Pet Club for Frankie. I feel reassured, that she gets her health checkups, vaccinations, worming/flee products, THANKYOU

6 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and glad the Healthy Pet Club is giving you that reassurance.

Rated 5 out of 5 stars

Good advice and savings

The Healthy Pet Club is offering good advice and tips for pet owners. Being a member is giving you access to additional savings too. Happy to be a member

2 July 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and we are happy that you are enjoying being a member.

Rated 5 out of 5 stars

As new members of the club our…

As new members of the club our experience is limited. Having said that we have enjoyed the benefits of the club already especially as Flopsy was spayed on Thursday June 23 at the Dunfermline Advance Care Centre. All the staff were so friendly and it was so obvious how they all cared for their " patients". It was the same when we took her for the 48 hour post op check and all was perfect. Now Flopsy is back to her normal self and goes for her final post op check tomorrow where I am sure she will be signed off. We were well informed of risks etc by all involved but we need not have worried. Flopsy had already had her free vaccination and examination a couple of weeks earlier.

29 June 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your comments and glad Flopsy is enjoying being part of the Healthy Pet Club.

Rated 5 out of 5 stars

Value for money is amazing

Value for money is amazing. The vets appointment went extremely well and the monthly payments are so much better than paying for everything all up front. Before the appointment, my parents never had the money to take Shelby to the vets (other than being neutered) so I took her on. She is now 9 years old and I can afford to take a great level of care with her thanks to the healthy pet club! It has always been a worry for me.

29 June 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your comments and glad that Shelby and yourself are continuing to enjoy the benefits of the scheme.

Rated 5 out of 5 stars

Keeping your pet cool

Thank you for the email regarding keeping your pets cool in summer! Such great advice! Very useful!!

29 June 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and glad you found it useful.

Rated 5 out of 5 stars

Already saved a small fortune!😊

Pip got a free booster, free worm tick n flea treatment and we saved 20% on her medication 😊 so what's not to like! Next month we are saving lots of money again when she has dental treatment! 😁

26 June 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and glad you are making full use of the scheme.

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