I brought my nine year old to The Hearing Clinic as she has a history of hearing issues and surgeries, she has been fine for a couple of years but we've suspected the issues were back. Booking was eas... See more
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Review summary
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Visited Milngavie Hearing Clinic today and once again it was a very positive experience. Monica was very professional and, knowledgeabl, she put me at ease immediately. Feel great knowing I was in... See more
Company replied
I got a quick appointment and the receptionist was very friendly and helpful. My consultation was with Amy who listened to all I had to say, answered all my questions, explained the tests I was going... See more
Excellent after service. Very knowledgeable, understanding, informative and nothing is too much trouble. Teaching how to use the app effectively, showing and demonstrating the app and maintenance of t... See more
Company details
- #5 of 20 best companies in Audiologist
- #2 of 6 best companies in Hearing aid repair service
- #6 of 12 best companies in Hearing Aid Shop
Written by the company
Specialist audiological services. Auditory Processing Disorder - assessment and management. Tinnitus Management. Discrete hearing aids.
Contact info
9 Churchyard, SG5 1HR, Hitchin, United Kingdom
- 01462 506074
- hello@thehearingclinic.co.uk
- thehearingclinic.co.uk
4.9
Excellent
758 reviews
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Always very professional and prompt…
Always very professional and prompt service Everyone very pleasant Evironment very comfortable Recommend highly
11 January 2025
A great service
Whilst hesitant about the use of hearing aids for the first time I was made to feel really at ease. A very thorough and professional service
3 January 2025
A complete solution
A complete solution including the Hearing Clinic's highly qualified and caring people, the excellent service they provide and the leading edge technology they utilise to help resolve hearing problems.
6 December 2024
First class all round.…
Excellent and friendly service combined with first class technical know-how and explanation.
17 December 2024
Prompt knowledgeable service
Prompt knowledgeable service, good explanations of what was happening in the appointment and when I would next be seen
9 December 2024
APD testing & low-gain hearing aid programming
Angelique helped me with APD testing. She was great and helped me feel comfortable.
She also helped with programming hearing aids for APD. They have been working very well.
12 December 2024
Hearing restored.
Detailed examination of both the ear and hearing
to establish the best hearing aid. Several follow-up appointments and also a 5 year maintenance plan
11 December 2024
Dr Zhuqeelah Scott
Dr. Zhuqeelah Scott at The Hearing Clinic was incredibly thorough in assessing my 17-year-old. She took the time to ask detailed questions about our concerns, performed a range of tests, and explained the results clearly. The report she provided was comprehensive and easy to understand. I highly recommend her for anyone seeking professional hearing care.
21 November 2024
Fantastic experience of audiology and APD assessment
My daughter was immediately put at ease during what was an intense 2 days of testing. Staff were brilliant with her, kind and caring and helped to get the best out of the assessment. They took the time to go through everything with me, and even went above and beyond when we had a disaster of a morning to get to the clinic.
13 November 2024
Helpful receptionist in guiding me…
Helpful receptionist in guiding me through an order. Sensitive, thorough review.
6 November 2024
These people saved me from being in…
These people saved me from being in alot of pain with built up ear wax, they are very polite and always making sure I felt OK throughout the process, I'm so happy I managed to get an appointment the same day
31 October 2024
Unprompted review
Thank you
Thank you to Candice for her care and help since my first appointment. She's always happy to answer my numerous questions. Thank you
14 October 2024
Unprompted review
My Hearing journey …
The Audioligist I saw was extremely thorough, attentive and sympathetic to my personal needs.
18 September 2024
Very professional and friendly
Very professional and friendly . A very thorough and detailed examination with a very clear explanation of what my options are next .
20 September 2024
Lovely Clinic
Lovely, well presented clinic in nice location. Audiologist very engaging and carried out procedure efficiently with full explanation and guidance.
9 September 2024
Good service but expensive
The services was good and solved my problem (ear wax) but I feel it was rather expensive. It took only about 10 minutes to do both ears and at £86 for the appointment (going up to over £90 with the latest price increase). Even allowing time for cleaning and setting up it should not take more than 15 minutes so you could be getting more that £350 an hour.
19 September 2024
Reply from The Hearing Clinic
Dear Gary,
Thank you for your review. While I'm glad to hear our service effectively addressed your ear wax issue, I must address a few misconceptions in your comments.
Ear wax removal is the most dangerous procedure that we do, with potential complications like meningitis, facial paralysis, perforated eardrums or hearing loss. We don't treat this lightly, so we never rush this procedure and allocate 30 minutes per patient to ensure that we are safe. We have now carried out around 7000 earwax removals to date and have never perforated an eardrum. Suggesting that we can see 4 patients in 1 hour would simply be reckless.
The costs involve much more than just the 10-15 minutes you experienced. Each appointment includes sterile equipment, cleaning supplies, and personal protective gear. Furthermore, we store your high-resolution images of your ear canals and eardrums pre and post wax removal and detailed clinical notes securely for a minimum of 8 years with annual server storage fees. There are other costs as well such as medical waste bills, professional indemnity insurance, heating, lighting, business rates to name but a few.
Additionally, every appointment requires thorough documentation of the clinical session once the patient leaves the clinic, as well as invoice preparation and report writing; these tasks take time and resources. Our commitment to maintaining high levels of hygiene and safety means we allocate 30 minutes per person, ensuring quality care rather than attempting to rush multiple treatments in one hour, which would be irresponsible.
Your hearing is one of the most important of our senses. It connects us to every moment and it connects us to each other. We will simply never put a person's hearing at risk to get through 4 patients to "get more than £350 an hour".
I hope this clarifies the value behind our service and pricing.
Impressive and personal effort to serve
I arrived late and they managed to juggle my appointment with the next (who had arrived early) and still fit me in. Most impressive and personal effort to serve.
12 September 2024
Careful full discussion and very…
Careful full discussion and very pleasant attitude.
5 September 2024
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