Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more
Company replied
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more
Company replied
Had my hearing test in Fakenham. Really easy destination to get to, plenty of parking and really helpful staff. My audiologist was helpful and very informative. Showed me the app and fitted with heari... See more
Company replied
Company details
- #3 of 12 best companies in Hearing Aid Shop
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Excellent service.
Very clear explanation of the test process. Charming and friendly audiologist. Excellent service.
29 July 2026
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Visited today and had a hearing test…
Visited today and had a hearing test and needed hearing aids.
Was very happy with service and answers to my questions (no matter how silly they were).
29 July 2026
Unprompted review
Reply from The Hearing People
Hi Steve, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The treatment received at Marcham Road…
The treatment received at Marcham Road Surgery, Abingdon was thorough, kind and very professional.
29 July 2026
Reply from The Hearing People
Hi Mike, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Appointment soon after request
Appointment soon after request, short wait. Issue sorted very quickly on the day with lots of relevant advice.
29 July 2026
Reply from The Hearing People
Hi Lee, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing Clinic Appointment
Great communications, pleasant service, not rushed, happy to answer any questions. I also contacted the Lincoln number today to order replacement batteries and received the same high standard of service. Thank you.
28 July 2026
Reply from The Hearing People
Hi Barry, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service
My father was treated by Joby today for a hearing loss the service and treatment was excellent would highly recommend him
28 July 2026
Unprompted review
Reply from The Hearing People
Hi Lesley, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very professional service
Prompt appointment. Professional assessment and diagnosis. Very clear explanation and immediate supply of hearing aids.
28 July 2026
Reply from The Hearing People
Hi Stephen, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very friendly efficient staff
27 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The service is just outstanding
The service is just outstanding. From fast responses to requests to clear communication, on time appointments, and professionals like Mariya Shaju providing a kind and knowledgeable face to face interaction. I cannot recommend this service highly enough. It offers life enhancing solutions more quickly and efficiently than any other health related provision.
I know people who have spent £2000 to £3000 on hearing aids from private suppliers and can assure anyone that what The Hearing People provide on behalf of the NHS is just as good, if not better.
A big thank you.
28 July 2026
Unprompted review
Reply from The Hearing People
Hi Anthony, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby jose saw my mother this morning at…
Joby jose saw my mother this morning at Hammerson House. He was courteous and kind to my elderly mother. Joby explained every procedure clearly. And was quick and efficient.
28 July 2026
Unprompted review
Reply from The Hearing People
Hi Alison, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Easy instructions and fitting helpful…
Easy instructions and fitting helpful doctor not invasive at all so pleased
27 July 2026
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Great professional service
I am pleased with the phonak hearing aids. I have had a problem wth the charger provided. It quickly developed a fault within the guarantee period. I contacted them and after a good conversation with Kerry she referred me to Larissa, the Office Manager. Both dealt with me very professionally. I was sent a replacement charger and the details of how to return my original charger. The charger I have now is superb and I realised that my original charger was faulty from when I was given it. So, nothing but praise now that I have a fully functioning charger. Thanks so much!
AbbeyFlyer
29 June 2026
Unprompted review
Reply from The Hearing People
Hi Abbey, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent audiologist service
Excellent service from Joshua the audiologist. He was friendly, professional, and took the time to explain everything clearly. He was also very helpful with my follow up queries.I would highly recommend him.
17 July 2026
Reply from The Hearing People
Hi Lesley, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Do you no what..
Do you know what... I was actually nervous about coming for my hearing test having not had one for 40 plus years. Mansoora was absolutely wonderful. I'm saying that Norfolk and this area has got a wonderful audiologist. She was kind, very professional and very interesting to talk to. She let me talk ,as I usually do, and we had a wonderful conversation which really helped the situation as far as I was concerned. I hope that she found me a good patient and the hearing aids that I now have are already made a difference. You can tell Mansoora that is When I walked out of the medical centre I could hear the birds singing so so well. And I commented to a bloke who was washing his car. He was astounded. Once again thank you very much Mansoora for all your help and if I may say
.. if you could pass the message on to her tell her I've been looking at the part of India that she is from and it surely is God's own country! Thank you, Tony
24 July 2026
Reply from The Hearing People
Hi Tony, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I can hear better didn't know how bad…
I can hear better didn't know how bad the hearing was
24 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Amazing Service!
Very pleasant and efficient person on the telephone who took my details and I was booked in for a hearing test within 3 days! On the day I so impressed that I actually came away with 2 hearing aids and information user guide. The lovely lady who did the test said any problems please don’t hesitate to contact us. Absolutely amazing service. Thank you!
23 July 2026
Reply from The Hearing People
Hi Sandra, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
NHS Hearing Aids provision
I was very professionally treated by Mr Pranash James; who explained each step of the introductory process, then proceeded to do a hearing test and provided me with new hearing aids, and also how to acquire spares as and when I need them.
24 July 2026
Unprompted review
Reply from The Hearing People
Hi Derek, thank you so much for taking the time to share your feedback. Helping people experieknce the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Prunush James was excellent
Prunush James was excellent. My 86 year old mother is delighted with her hearing aids and felt the service by Prunush was outstanding. Thank you.
21 July 2026
Unprompted review
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Two years ago I got the carriage to get…
Two years ago I got the carriage to get my ears tested . Went to Brundall . I needed both sides a hearing aids state of the art amazing service . Mansoora Beebi Khader Treated me she has a smile very helpful not rushed and very patient. Nothing is too much trouble .I went as a NHS patient and very please with thanks
24 July 2026
Reply from The Hearing People
Hi Christopher, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Absolutely brillant highly recommend…
Absolutely brillant highly recommend Tuckswood NHS The hearing people for my hearing tests.
Dona Jose Made me feel relaxed and fitted me with hearing aids on the same day .and they are perfect I love them. thank you so much .
16 July 2026
Reply from The Hearing People
Hi Lily, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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