Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more
Company replied
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more
Company replied
Had my hearing test in Fakenham. Really easy destination to get to, plenty of parking and really helpful staff. My audiologist was helpful and very informative. Showed me the app and fitted with heari... See more
Company replied
Company details
- #3 of 12 best companies in Hearing Aid Shop
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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My Audiologist explained everything…
My Audiologist explained everything brilliantly and was kind, considerate and helpful. My new aids are enhancing my life. I particularly like the ability to adjust the aids for every circumstance using my smartphone. Thank you.
22 July 2026
Reply from The Hearing People
Hi Julian, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Smooth from start to finish
Smooth from start to finish. The audiologist (Harisanker) put me at ease straight away. Introductory questions were asked and noted. Harisanker started the test and explained what was going to happen. The test was completed smoothly and Harisanker made it clear when it had finished. After the actual test had completed, Harisanker explained the results and have me options for how to proceed. A very pleasant experience.
22 July 2026
Unprompted review
Reply from The Hearing People
Hi Brian, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very pleased with my new hearing aids
Very pleased with my new hearing aids, making a big differance to everyday conversations and watching TV. The audiologist (Navami) was through and professional, the location at Fakenham was easy to access with plenty of parking.
Highly recommend.
20 July 2026
Reply from The Hearing People
Hi Nigel, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I am very happy with hearing aids and…
I am very happy with hearing aids and services❤️
Thank you raj❤️
22 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Exceptional Service.
Mansoora was able to set me up with new hearing aid in double quick time!Truly excellent service
22 July 2026
Reply from The Hearing People
Hi Jim, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
There was nothing to be concerned with.The whole consultation was informative & positive.
The Audiologist was most helpful & explained everything in great detail.
I was given the opportunity to ask questions if there was anything I did not understand.
I feel confident I have made the right decision in choosing to wear hearing aids.
21 July 2026
Reply from The Hearing People
Hi Horler, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
They were amazing and patient with my…
They were amazing and patient with my dad put him at ease
14 July 2026
Reply from The Hearing People
Hi Lynne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent hearing test
Excellent hearing test. Everything was explained to me very clearly. My slight hearing problem was also explained to me and I now understand my hearing problem. The young lady was very helpful and considerate. Definitely highly recommended.
21 July 2026
Reply from The Hearing People
Hi Barbara, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Brilliant service from…
Brilliant service from thehearingpeople. The Audiologist was very patient. Very pleased with the hearing aids
20 July 2026
Reply from The Hearing People
Hi Shirley, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
This was a first class e9xperience
This was a first class experience
With an excellent Audiologist was very helpful and
provided a full explanation over all aspects of the hearing aids. Highly recommended.
21 July 2026
Reply from The Hearing People
Hi, thank you for your lovely feedback. We notice that your review appears to have been submitted with a lower star rating than the review comments suggest. If this was done in error, we would be incredibly grateful if you could update the star rating to reflect your experience.
Remarkable service
Remarkable service. Fast, efficient, and effective. This was the first time I have tried hearing aids. Could be even better if in-ear aids were available but I am very satisfied.
20 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The lady was so helpful and explained…
The lady was so helpful and explained everything to me.
21 July 2026
Reply from The Hearing People
Hi Stephen, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service
Excellent service, very attentive and helpful in explaining each of the tests and the use of the resulting hearing aids.
21 July 2026
Reply from The Hearing People
Hi Neil, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent audiologist
The audiologist was gentle, appropriately friendly and took care to explain everything clearly, listening to comments and answering questions.
20 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very pleasant lady and knowledgeable…
Very pleasant lady and knowledgeable and helpful would recommend to anyone.
20 July 2026
Reply from The Hearing People
Hi Penny, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing test review
I was very nervous about being tested but I was made to feel very welcome and relaxed during the whole appointment.
The actual test was very efficient and well explained beforehand.
My results were explained to me very clearly as were the options available to me.
I highly recommend this service - it's fantastic to be able to access it.
20 July 2026
Reply from The Hearing People
Hi Sheila, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Fantastic service provided by…
Fantastic service provided by Sruthi,very helpful and gave me her complete support. Can’t recommend this service enough
20 July 2026
Reply from The Hearing People
Hi Perry, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very friend and simple process
Very friend and simple process. Inexpensive hearing aids and we're exceptionally helpful
20 July 2026
Unprompted review
Reply from The Hearing People
Hi Ashley, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The practitioner was excellent
The practitioner was excellent. He gave my husband a new hearing aid and explained how to link it to his phone. My husband was extremely impressed
20 July 2026
Reply from The Hearing People
Hi Corinne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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