Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more
Company replied
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more
Company replied
Had my hearing test in Fakenham. Really easy destination to get to, plenty of parking and really helpful staff. My audiologist was helpful and very informative. Showed me the app and fitted with heari... See more
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Company details
- #3 of 12 best companies in Hearing Aid Shop
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from The Hearing People
Hi Liz, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Abdollah, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Reply from The Hearing People
Hi Susan, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
My appointment was on time & Geetu was…
My appointment was on time & Geetu was a very kind helpful person....she listened to me & took time to show me exactly how to manage my hearing aids.....
A big thank you x
7 July 2026
Reply from The Hearing People
Hi Daphne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Highly recommended
Excellent service with wonderful explanations and great patience equipping me with hearing aids that I like.
10 July 2026
Reply from The Hearing People
Hi Peter, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Amazing to hear properly!!!
So straight forward booking an appointment online. Booked appointment at 5.00pm Thursday for Friday at 1.45pm.
The audiologist Dona M Jose examined and tested my ears and explained everything in simple easy ways to understand. By 3.30pm she was able to prescribe a pair of hearing aids that have miraculously restored my hearing to a level that I haven’t enjoyed for years.
She then downloaded the Be more app. to my iPhone and explained the procedure to select the options on the hearing aids.
Very impressed with the whole set up.
Many thanks!
Maurice Milligan
10 July 2026
Reply from The Hearing People
Hi Maurice, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The lady who I saw was fantastic…
The lady who I saw was fantastic explained everything clearly.Could not ask for a better service.
10 July 2026
Reply from The Hearing People
Hi Tessa, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
My audiologist was very thorough and…
My audiologist was very thorough and explained things clearly
10 July 2026
Reply from The Hearing People
Hi Martyn, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very friendly and extreamly helpful
Very friendly and extreamly helpful. Made me feel very comfortable from the start to the finish. Very professional 👏
10 July 2026
Reply from The Hearing People
Hi Kevin, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I was delighted with the service
I was delighted with the service offered by Dona and the team. On line booking was very straight forward. At the clinic, Dona was very helpful and a very good communicator explaining the process and what would happen
My questions were answered and the whole process was made easy for me.
10 July 2026
Reply from The Hearing People
Hi DJ, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby jose was very helpful
Joby jose was very helpful, kind and patient, all is brilliant
10 July 2026
Unprompted review
Reply from The Hearing People
Hi Jill, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Call centre
I had my hearing aid fitted and it was a very satisfactory experience. HOWEVER, I had to change date of follow up appointment. THis was a nightmare, bearing in mind I am somewhat deaf, I was speaking to someone whose accent was so strong, I could hardly understand a word that was said. It was a long conversation of “pardons”” “didnt get that”. What is the point of employing people to speak to hard of hearing customers, if their first language isnt English..?
10 July 2026
Unprompted review
Reply from The Hearing People
Hi Barbara, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Knowledgeable audiologist
Took my 88 year old father for a hearing assessment Pranosh James was excellent explaining clearly what my father needed to do as he had his hearing tested. My father was fitted with hearing aids and what a difference l can't remember the last time l spoke with my father without having to shout. Excellent service by a very knowledgeable audiologist would highly recommend to anyone who has impaired hearing.
9 July 2026
Unprompted review
Reply from The Hearing People
Hi Julie, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Both of my NHS hearing aids had broken…
Both of my NHS hearing aids had broken tubing and one was unusable. I got an appointment at The Hearing People at Hastings Plaza and was seen immediately. A very pleasant audiology expert replaced the tubes on both aids at no charge. Great service and highly recommended.
3 July 2026
Unprompted review
Reply from The Hearing People
Hi Pauline, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Today I went to the hearing people in…
Today I went to the hearing people in Bognor
It was a lovely surprise to be greeted by Pranosh James who made me feel very relaxed. He explained everything he was doing and made sure a understood,
I would thoroughly recommend Hearing People in Bognor
9 July 2026
Unprompted review
Reply from The Hearing People
Hi Gillian, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very please Very Happy Very nice chap…
Very please Very Happy Very nice chap help me a lot thank you.
9 July 2026
Reply from The Hearing People
Hi Alan, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby Jose
Joby Jose
He was excellent. Much better service and understanding than the awful soecsavers experiences
9 July 2026
Unprompted review
Reply from The Hearing People
Hi Joy, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Nice young man explained everything…
Nice young man explained everything clearly came away feeling satisfied with my upgrade.
9 July 2026
Reply from The Hearing People
Hi Diane, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service and good instructions…
Excellent service and good instructions given very helpful
8 July 2026
Reply from The Hearing People
Hi Cynthia, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Norman, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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