My order never arrived. I reached out to the customer support and they said was delivered. When I complained and asked for a refund, or a new shipment they stopped responding. I tried their texting... See more
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Our family love Heart of Nature Bread ( toasted) and bought for years through Waitrose and twice directly. Yes, occasionally a loaf was mouldy but we put up with that! Now it is no longer stocked... See more
I absolutely love the bread and have found nothing like it elsewhere. A bonus is that I started following Zoe eating plan and this is the highest scoring bread on there. I now know to always keep it... See more
Avoid this company! I ordered my mother in law some bread in the 9th June - no delivery no update no nothing. I emailed the company three times but absolutely no response, no email no delivery!!! Sho... See more
1.8
Poor
29 reviews
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Something is not right
Something is not right. The company is marketing and promoting like mad because a looming price rise and like may others payment has been taken order acknowledged and it has been over 4 weeks with no update.
This feels wrong. If they have a huge bag log of orders they just need to say. I have found an alternative …..
18 May 2026
Unprompted review
Same here
Same here. They Took £41 early April. No bread. They don’t reply to emails or telephone calls.
17 May 2026
Unprompted review
Order hasn’t arrived
Same experience as the other people on here. Placed an order a month ago, hasn’t arrived and cannot get a response from the company.
12 May 2026
Unprompted review
Ordered bread on April 13th but never received
Ordered bread on April 13th. Have been chasing order since. No responses to emails or chat box on their website. Suspect I’ll never get my bread or a refund. Dreadful service.
11 May 2026
Unprompted review
Same bad experience
Same bad experience.
The product is good.
Ordered 10 days ago 6 package.
Since the payments haven’t heard anything from them , no update on the delivery.
I tried to contact them via phone, chat, WhatsApp and email and no answer.
I reported it as scam to my bank
Absolutely a joke! DO NOT ORDER FROM HERE
17 April 2026
Unprompted review
No communication , scam
If I could give less than 1 start I would
Have many allergies and can’t eat normal bread , I ordered this bread more than 1 week ago and since the payments haven’t heard anything from them , no update on the delivery
I tried to contact them via chat , WhatsApp and email and no response
The most embarrassing thing is that whoever manage the chat logged in ( I could see the last seen today) but still didn’t respond
To me
I reported it as scam to my bank
Absolutely a joke! DO NOT ORDER FROM HERE
25 April 2026
Unprompted review
Awful service. switch to M and S version
Subscription delayed, then didn’t arrive. Emailed to ask what has happened? No reply. The product is great but the customer experience is absolutely woeful. Marks and Spencer do their own seed bread that is comparable in style and is half the price. Highly recommend switching.
25 April 2026
Unprompted review
Wrong cheaper product sent, rubbish communication
Nb ‘the heart of nature’ are also trading under ‘seedful’. I received two deliveries of the heart of nature bread without problem. I love the bread so I signed up for the subscription. Unfortunately, I received 6 x seedful loaves (4slices each) rather than 6x heart of nature bread (8slices each). What I received is cheaper than what I paid for too. I contacted them through every suggested way and no response at all. I had to cancel my subscription and will not be buying anymore. It’s a shame because it’s great bread, just rubbish customer service.
10 January 2026
Unprompted review
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