Selling Dangerous Cars
We were sold a car that after less than a month and being driven no further than 20 miles at best whilst in our possession, went from not generating any heating, to a suspected coolant leak, to a complete braking system failure. In fact, we drove the car less than they did when they drove 50 miles delivering it to us – why they didn’t put the vehicle on a trailer or transporter, I don’t know. We had an independent inspection done on the vehicle, which revealed several alarming issues such as previous repairs performed using cable ties, which were either not flagged on their inspection, or they actively knew about when they sold us the vehicle. The vehicle was deemed too dangerous to drive, so we were forced to keep it off-road – despite their ludicrous claims that the vehicle was still being driven in this state. They rejected our right to a refund under the Consumer Rights Act, despite being within the 30 days and never agreeing for any repairs to be performed – they even told us that the repairs may not be covered under the warranty. They refused to take the vehicle back. The vehicle was seen by two separate garages – one stating there was no coolant in the vehicle and suspected a leak, hence why the heating system wasn’t working, and the other garage performed the full independent inspection. All we received from Highline were excuses, lies and a complete denial of any faults even though the independent inspection was at their request. All I will say is thank God that my mother was not driving when the brakes failed. If you have any plans to purchase a vehicle from this company, I strongly advise against it.
8 September 2025
Unprompted review
