The Holiday Fixer Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and helpfulness, making the entire holiday planning process stress-free and enjoyable. Many people highlight the perfect holiday locations and accommodations chosen, which often exceed expectations and cater precisely to their preferences. Reviewers frequently mention the seamless booking process and the detailed itineraries provided, ensuring a smooth experience from start to finish. The personalized attention and excellent communication from the staff are also highly appreciated, with many customers expressing their intention to book again and recommend the company to others.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often highlighting the personalized service and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive. Many reviewers praise the perfect and amazing locations chosen,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Adry knew exactly what we wanted for our family holiday to Sri Lanka after one phone call! She absolutely nailed the whole experience and it really was the adventure we wanted with our 6 year old. The... See more

Company replied


Company details

  1. Travel agent

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service! Thank you for organising our holiday…

Thank you for organising our holiday and for going above and beyond!

18 August 2025
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you, Fugen. You're most welcome.

Please do tell your friends and family about me and my service, personal recommendations go a long way.

I very much look forward welcoming you back for your next trip.

Warmest Wishes,

Carrie The Holiday Fixer XO

Rated 5 out of 5 stars

Highly Recommended, fantastic service!

Having not been abroad for many years, we used 'Carrie at The Holiday Fixer' to help us choose location, book flights, transfer from the airport, accommodation, etc, and we couldn't be more pleased.
We had an amazing holiday which Carrie organised, and the holiday met all our requirements. We spent a fantastic 11 days in Cavtat, Croatia, in an amazing spacious apartment which had stunning views out to sea, Cavtat Town and surrounding islands.
Carrie was always on hand to assist with any queries we had, and we had an amazing holiday and created fantastic memories. Cavtat town itself is amazing, a beautiful harbour surrounded by restaurants, it was lovely to watch the world go by, watching the luxury yachts come and go.
We highly recommend Carrie at The Holiday Fixer and will definitely be in touch again to plan next years trip!

6 August 2025
Unprompted review
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Reply from The Holiday Fixer

It’s so lovely to read your kind review and to learn that this holiday, your first for a number of years was a success. After listening to your requirements, I just knew Cavtat was the place for you and your family. I’m beyond pleased that you all had a wonderful holiday. I look forward to assisting you with your next holiday.

Warmest Wishes,

Carrie. Xx

Rated 5 out of 5 stars

Thank you Adry!

Adry was amazing from start to finish. She really listened to what we were looking for, for our honeymoon in the Maldives. She gave us a couple of different options to choose from within our budget, with lots of amazing things included. We had the most amazing time and it couldn’t have gone better. My husband and I would reccomend Adry to anyone looking to book a memorable bespoke holiday!

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Juliet made the whole process of booking a holiday seamless. She listened to everything we wanted, sourced an amazing hotel at a great price and made sure we had good flight times too. I would never have got the same package trying to do it myself. Thank you so much Juliet!!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Holiday to Lanzarote

I contacted Carrie to ask about booking a holiday. Gave her requirements and she came back with 4 to look at . We chose what holiday we wanted after looking at her recommendations . From start to finish Carrie sorted our whole holiday , her attention to detail is second to none . She kept us up to date and took care of everything . We had a wonderful holiday it exceeded all expectations . The Hotel , The Team , the food and accommodation were brilliant . Definitely visit again and more importantly will be using The Holiday Fixer for future holidays .

5 June 2025
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you for your kind review, Anne. I appreciate your feedback and I'm so pleased you enjoyed my personal recommendation. Please do share your positive experience with your friends and family. Personal recommendations go a long way! I'm looking forward to assisting you with your next holiday.

Best Wishes,

Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

Zero stress family holiday!

Working with Gemma really took any stress out of holiday booking. She kept us updated on any changes and dealt with all visas, flight check-ins, connections and other life admin allowing us to just relax and count down to the holiday.
Gemma knows the destinations and personalised our stay for what our family really wanted, even leaving a much appreciated personalised welcome note on our arrival.
Would definitely recommend!

22 May 2025
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for this wonderful feedback! I’m absolutely delighted to hear that your family enjoyed a zero-stress holiday, my goal is always to let you focus on making memories. It was a pleasure putting together a trip, and I appreciate you trusting me with all the “life admin” so you could simply relax and count down to your getaway. Your recommendation means the world to me, and I can’t wait to help you plan your next adventure!
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Josie is amazing!

Josie is amazing!! We’ve booked a wonderful holiday and Josie went above and beyond to ensure every detail is in place! Nothing was too much trouble, a pleasure to deal with from start to finish!! If you want to put your trust in someone who will ensure all the finer detail is taken care of then get in touch with Josie!!

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Carrie!

I recently used Carrie to book our trip to Sani Resort and I couldn’t be more pleased with the experience!

From start to finish, Carrie was incredibly helpful, responsive, and knowledgeable. She really took the time to understand what we were looking for and helped us choose the perfect resort for our daughter’s first holiday. What really stood out was her attention to detail and how completely stress-free she made the whole process—something I really appreciated after just having a baby!

Carrie was lovely to work with and her travel concierge service truly enhanced our holiday. I wouldn’t hesitate to recommend her to anyone looking to plan a trip with ease and confidence.

Thank you again for all your fantastic help!

15 May 2025
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your lovely review, Hannah.

It was an absolute pleasure working with you. I'm beyond pleased that you enjoyed my service and that you'd happily recommend me to others.

You're most welcome :-) it was my pleasure, ensuring that you had the very best first family holiday. I look forward to assisting you with your next adventure.

Warmest Wishes,
Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

Juliette was an absolute pleasure to…

Juliette was an absolute pleasure to deal with, understood exactly what I was looking for and worked hard to deliver on hotel location, flight times and speed of booking. It was so easy and precisely what I’d asked for. Highly recommend for all your holiday needs!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Mallorca at it's best

Thank you Helen for organising a quality holiday to Mallorca for us. The location at Port Soller was ideal. From the chic Eden hotel there were portside walks and cafes to enjoy. The quaint tram ride to Soller past orange and lemon groves was especially memorable. Also, the local ferry around the scenic coastline to Sa Calobra was brilliant.

17 April 2025
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you Catharine, I'm so thrilled that you enjoyed Port Soller in Majorca and that it met your needs throughout your holiday. It sounds like you had a great adventure. It was a pleasure to find your perfect holiday and I look forward to finding your next trip. Helen

Rated 5 out of 5 stars

Yet another holiday booked by the very…

Yet another holiday booked by the very lovely Anita at The Holiday Fixer.

We wanted a relaxed and chilled week away in the sun, with a lovely hotel, good food and nothing to do except enjoy being away.

Mission accomplished AGAIN by Anita. So thank you and also for my birthday cake on arrival. Attention to detail as always!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Juliet handled everything for us and…

Juliet handled everything for us and what we needed more than anything or time to be saved and service provided our precious time back and she found the perfect holiday, quickly and too budget. She also answered questions we had accurately and promptly. Highly recommend

16 April 2025
Unprompted review
Rated 5 out of 5 stars

I am never booking another holiday myself again!

Adry has been absolutely incredible in her organising and managing of our 3-week honeymoon. South Korea is new to us so she's arranged a day with a local, food tour and day trips, and even for the Japan leg of the trip (Japan being a country we're more familiar with) she's managed to find us incredible new experiences and listened to every tiny request, down to the type of onsen-style bathtub we wanted in our room. Absolutely incredible service and I can't recommend her enough!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Australia trip

We had some ideas about visiting Australia to visit our daughter. This company listened to our ideas and came back with an embellished itinerary. We have visited Sydney, The Whitsunday islands with a reef sleep’ where we got to scuba and snorkel on the Great Barrier Reef…then we discovered Noosa ..what a chilled vibe!…back to Sydney today to say farewell to our daughter…the ease of having things organised for you adds to the holiday feeling, will be returning customers for sure 👌

24 March 2025
Unprompted review
Rated 5 out of 5 stars

First time using Holiday Fixers

We’ve booked our holiday through Charlotte Clarke for the first time this year. It was great seeing the different options she came up with. Without the stress of trawling through loads of sites, I can really look forward to enjoying our holiday with piece of mind 👍

20 January 2025
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you for sharing your experience Sharon, it was a pleasure coming up with the different options and finding the perfect one for you!
Kind regards, Charlotte

Rated 5 out of 5 stars

City Break to Bruge

Carrie helped me organise a surprise birthday city break to Bruge for my husband and made so easy for us! Carrie sorted all the travel arrangements through the Eurostar, booked us a great hotel she recommended really central and made the whole process so smooth, sending all our tickets, guides for eating out and ticked all the boxes based on the information I gave her. Thank you Carrie as always!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Sue Shakespeare.

Sue arranged a fabulous holiday for us to America. Sue sorted everything for us including car hire, she was extremely helpful and nothing was to much trouble. We would not hesitate to recommend Sue to family and friends.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Josie was amazing in getting my girls…

Josie was amazing in getting my girls holiday planned and booked! So easy to communicate and found us the best deal and location, will 100% be booking another holiday through her, couldn’t recommend her enough!

6 March 2025
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your lovely review, Maddy! I cannot wait to hear about your holiday, I hope you all have the best time! - Josie x

Rated 5 out of 5 stars

American fly drive trip.

Sue Shakespeare arranged our wonderful fly drive trip to America visiting Nashville, Memphis, Graceland and then New Orleans Mardi Gras.
All went very smoothly indeed.
Excellently planned by Sue and all was adjusted exactly to our many requests.
Highly recommend booking with Sue and using this service.

14 February 2025
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank You for the wonderful review

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