Thehomehut Reviews 

Recieved in 3 broken pieces & crack down centre of body

Good looking clock, easy to install, great value for money. Very prompt delivery. Would make a great gift!

Clock arrived well made and looks great and very good price

Nice garden figure the size and look I was impressed when I opened it up, the price does the figure value for money.

Yes absolutely lovely items received unusual and elegant.

my order arrived within a couple of days of ordering.
It was well packaged and arrived in good order.
the ceramic toadstools I ordered are of excellent quality

All our customers at the hotel commented on the clock . Loverly item highly recommended.

Excellent service, great product. Very pleased.

The steps arrived within a couple of days, excellent quality, really pleased with them and the price.

Item was as descriptive and arrived quite quickly Will buy from them again.

Nice design works well, would have been helpful if wall fixing was included.

Fantastic customer service. They replaced an item that was received broken, with a lovely apology...I cannot fault them

An excellent product, delivered very quickly. Many thanks!

Good prices. Great service. Fine quality. Thank you the two gifts were well received and the items were delivered quickly and on time. Very satisfied.

Product ordered was just as I thought it would be. The order was delivered swiftly. Very good.

First time purchase. 3-5 working days delivery. Ordered in time for Mothers Day. Goods failed to arrive. Poor (nil) communication. Just got a bland email saying I would get a refund. No 'sorry'. No explanation. They couldn't be bothered.
Won't be using Home Hut again

My garden clock was delivered quickly and we'll packed. It looked a nice brown colour. Only comment about product was that the hands had to be pulled out a little. They caught and stopped the clock from going round. Good value though.

Great service arrived on time very pleased with this item , would use again

Ordered a clock through Amazon. It stopped working after a few weeks. Requested a refund. Return label was generated. Ok, it took me several months to return but that’s my prerogative (also had to purchase special packaging as the clock is huge). Returned item through Royal Mail and have a receipt. I’ve chased numerous times on Amazon and got no reply. In the end Amazon sent messages and that’s generated a dialogue but my goodness, not a helpful one. This is without doubt the rudest company I’ve ever dealt with. They don’t answer questions like “please confirm that you have received the return” and instead answer with punchy responses like “this was ages ago - out of warranty!’ and ‘see previous messages’. I honestly don’t know if the responses are AI generated or there’s a human being behind them. I hope AI because the responses are embarrassing if from a human. This company clearly has no idea about consumer rights and basic law including the Sale of Goods Act, which is a bit worrying given that they’ve been trading for several years. I can only assume therefore that they’re being purposely obstructive. At the beginning they referred to a 30 day return period….completely ignoring the fact that this is not a case of someone who’s changed their mind. The clock was defective and not fit for purpose. The item has been returned within 6 months of sale and the onus is on them to show that it was not defective at the point of sale. Given that they can’t even confirm that it’s been received (it has…..Royal Mail has confirmed as such) I don’t hold out much hope of educating them on basic consumer law so off to the Small Claims Court I go. What a waste of everyone’s time (and their money). Pathetic seller.