Was very impressed with there posting My parcel arrived on the day they said it would within 2days fabulous would highly recommend them
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite issue with delivery being delayed problem was resolved and happy with product and resolution.
Company replied
I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick
Company replied
Easy to navigate around the web and straightforward to pay - keep it simple! delivery service excellent as well
Company replied
Company details
- #12 of 17 best companies in Veterinarian
Written by the company
The Horse Vet - Powering Equine Performance. Dr Charlotte Inness MRCVS, Equine Veterinary Services including online webshop for veterinary approved supplements. We stock the full Hestevard and NutraVet ranges along with other well known brands.
Contact info
United Kingdom
- thehorsevet.co.uk
4.5
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from The Horse Vet
We’re really happy to hear everything went smoothly from order to delivery and that it arrived right on time — that’s exactly what we aim for.
Reply from The Horse Vet
Thank you for your feedback. We’re really glad to hear you’re happy with the products and that delivery has always gone smoothly for you.
Reply from The Horse Vet
We’re really pleased to hear your item arrived promptly and was exactly as described — that’s what we love to hear.
Great price and speedy delivery
24 November 2025
Reply from The Horse Vet
We’re so pleased to hear you were happy with the price and our speedy delivery — that’s exactly what we aim to offer every time.
product has not been delivered
Despite issue with delivery being delayed problem was resolved and happy with product and resolution.
24 November 2025
Reply from The Horse Vet
Hi Tracy,
I can see that both your original item and the replacement have been received. We’re very sorry for the delays — at this time of year, courier services can take longer than usual due to high volumes. Thank you for your patience, and please let us know if there’s anything more we can do to help.
Customer service has gone downhill
Used to be excellent customer service and speedy delivery but both have really gone downhill in the last couple of months. I had one order take so long to arrive thanks to Royal Mail that I needed to source from elsewhere. I returned the Horse Vet order - and it took them a whole week to acknowledge that it had been received back and refunded with an automated email. The email says it will now take 10 days to be refunded. So I’ll be out of pocket for a whole month with no apology.
7 November 2025
Unprompted review
Reply from The Horse Vet
Thank you for taking the time to share your experience — we’re really sorry to hear how disappointed you’ve been. This isn’t the level of service we aim to provide, especially for a returning customer.
We completely understand how frustrating it must have been for your order to arrive so late that you had to source the items elsewhere. While delivery delays with Royal Mail can sometimes be outside of our direct control, we know that doesn’t make the situation any less inconvenient for you.
Refund timelines can depend on banking processes once issued, but we appreciate that being out of pocket for that length of time isn’t ideal.
We genuinely value your past support and are sorry to hear you feel our service has declined. Your feedback is important, and we’ll be sharing it with the team to ensure we improve where it matters.
Reply from The Horse Vet
We’re really glad you found ordering easy and got your delivery quickly — that’s exactly what we love to hear.
Easy process and quick delivery
I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick
29 September 2025
Reply from The Horse Vet
We’re really glad to hear that ordering has been easy and that your deliveries always arrive super quick — we love keeping things simple for our customers.
Subscription problems
Unbelievable. Cannot access my account to deal with my subscription!!! The code they sent neither sent to my email nor to my mobile! This way I cannot stop it.
6 October 2025
Unprompted review
Reply from The Horse Vet
Dear Iwona,
Thank you for your feedback.
Please may you advise if you have spoken to anyone in our team regarding this? Please may you call us on 01904 463001 or if you would prefer to email us at hello@vetmedi.co.uk with your email address and contact details we are more than happy to help rectify the issue with logging into your account.
We look forward to hearing from you again soon.
TheHorseVet/VetMedi
Reply from The Horse Vet
Thank you for your review. We really appreciate your support and look forward to delivering for you again soon
Fabulous company to deal with
Fabulous company to deal with
Great communication
Good prices on products
24 September 2025
Reply from The Horse Vet
We’re thrilled to hear you enjoyed our communication, prices, and overall service — that’s exactly what we aim for.
Reply from The Horse Vet
We’re thrilled to hear you had an excellent experience and really appreciate your recommendation.
Reply from The Horse Vet
We’re glad to hear you found ordering easy, though we’re sorry some items aren’t always easy to get. We’re constantly working to improve availability and hope your next order will be even smoother.
Excellent
Simple ordering, fast delivery and a bonus this time of a freebie tube of Bozmerix paste. Very happy Customer. I will return!
28 July 2025
Reply from The Horse Vet
We’re thrilled to hear you found ordering simple, delivery fast, and that you enjoyed the bonus Bozmerix paste.
Goods arrived in a matter of days 👏👍
28 July 2025
Reply from The Horse Vet
We’re really glad your order arrived so quickly — that’s exactly the speedy service we aim to provide.
The process of ordering is easy to…
The process of ordering is easy to follow Very fast delivery, from purchasing to arriving at my door it only took a couple of days 😊
28 July 2025
Reply from The Horse Vet
Thank you for your lovely review! We’re so glad to hear you found the ordering process easy and that your delivery arrived so quickly. We really appreciate your support and can’t wait to deliver for you again soon
Excellent service
Excellent service. Ordered on late on Thursday evening and it was delivered the next Monday!
25 July 2025
Reply from The Horse Vet
We’re so glad your order got to you super quick, even after a late Thursday evening order — that’s exactly the speedy service we love to provide.
Reply from The Horse Vet
Thanks for the review! We’re glad to hear your delivery was efficient.
Reply from The Horse Vet
Thanks so much for your great feedback! We’re really happy to hear you find our website easy to use and that our delivery is always fast
Great transaction all round
Great transaction all round - simple, efficient and very speedy delivery.
2 June 2025
Reply from The Horse Vet
We’re thrilled to hear you found the whole process simple, efficient, and speedy — that’s exactly what we aim for.
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