The Hosemaster logo
Visit website

The Hosemaster Reviews 2,677

•
TrustScore 5 out of 5

4.9

Hardware Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the prompt and efficient delivery of orders. Many people found the products to be of high quality and exactly as described, often exceeding their expectations. The ease of ordering and the helpfulness of the staff also contributed to a positive experience for many. However, some customers experienced minor issues, such as a slightly confusing ordering process for specific lengths of hose or an incorrect thread on a nut, which caused inconvenience. While delivery was generally swift, a few people noted that it was a bit slow, attributing this to the courier.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and... See more

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and excellent... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high standard of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I accidentally ordered the wrong size jubilee clips, contacted the office and was told it would be sorted. Recieved the correct sized parts the very next say. Thank you very much, w... See more

Rated 5 out of 5 stars

Could not endorse this company more. They understood immediately what part we needed, they sent it the next day to France and we received it two days later. We had tried lots of other companies to no... See more

Rated 5 out of 5 stars

It was just what we needed for a restoration we are carrying out on a Heritage railway. A specialist supplier we use was out of stock of the hose we needed, Hosemaster cane to the rescue at a better p... See more

Rated 5 out of 5 stars

I recently purchased a hose from Hose Master and couldn’t be happier with it. The quality is excellent, the fittings are solid, Delivery was quick and the product was exactly as described. Great servi... See more

Company replied

Company details

  1. #8 of 93 best companies in Hardware Shop

Written by the company

Located in the North West of England and predominantly distributing across the UK, The Hosemaster has established itself as a leading supplier of hoses and fittings offering bespoke and personal services to many thousands of customers. Our commitment to our customers is the reason that thousands of customers ranging from trade professionals and businesses to DIY and hobby enthusiasts choose The Hosemaster.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service.

Bought wrong item. Returned and refund processed immediately.
Correct item dispatched and arrived with 24 hour delivery. Excellent service.

26 January 2026
The Hosemaster logo

Reply from The Hosemaster

Happy it all worked out for you, Thanks.

Rated 5 out of 5 stars

I recently purchased a 25MM hose and Clips.

I recently purchased a hose from Hose Master and couldn’t be happier with it. The quality is excellent, the fittings are solid, Delivery was quick and the product was exactly as described. Great service and great value — highly recommended!

13 January 2026
The Hosemaster logo

Reply from The Hosemaster

We are happy we could help. Thank you.

Rated 4 out of 5 stars

Silicon Hose

The delivery was prompt and the product was perfect for the application.

1 December 2025
The Hosemaster logo

Reply from The Hosemaster

Happy the hose worked for you.

Rated 5 out of 5 stars

Perfect Hose

Perfect, exactly the hose that I wanted, I'll certainly be doing business with them again.

2 December 2025
The Hosemaster logo

Reply from The Hosemaster

We're happy we can help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look