House Of Brands Furniture Reviews 

225
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, appreciating the excellent assortment and unique styles. Many people highlight the exceptional staff, described as friendly, helpful, and respectful, providing great guidance and support. The delivery service is frequently commended for being prompt, well-scheduled, and often ahead of expectations, handled by professional teams. However, some customers noted concerns regarding order fulfillment and delivery communication. A few people experienced longer lead times, a lack of delivery notifications, or items not being delivered as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like sofas, dining sets,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the speed and... See more

Quality

People report positive experiences with quality, consistently describing products as high-end, elegant, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the shop on Bury New Road. The displayed assortment of furniture was fabulous . Bought a marble topped round table and chairs. Staff really pleasant and did not pressurise us at all . Delivery... See more

Rated 5 out of 5 stars

Everything ! Starting from the attention given before I ordered to when my sofa arrived. I wasn’t sure of which sofa to choose and the sales man didn’t get angry with me being indecisive; we did live... See more

Company replied

Rated 5 out of 5 stars

Exceptional. After being let down I have very high profile local furniture company house of brands were able to supply a lamp that have been on order with the other company for months before beingtold... See more

Company replied

Rated 5 out of 5 stars

Absolutely friendly and helpful staff! They sourced my exact chairs in the colour i wanted! Even went to the trouble of keeping in touch over the delivery and went above and beyond to get my beautiful... See more


Company details

  1. #252 of 402 best companies in Home Furniture Shop
  2. #63 of 115 best companies in Bed shop
  3. #128 of 228 best companies in Bedroom furniture shop
  4. #36 of 54 best companies in Furniture Accessories
  5. #79 of 114 best companies in Living room shop
  6. #61 of 93 best companies in Sofa store

Written by the company

✨ Looking to transform your home with luxurious furniture without breaking the bank? Our Manchester‑based furniture store is your go‑to destination for stylish, high‑quality pieces at affordable prices. Whether you’re furnishing a new home or upgrading your current décor, we specialize in elegant sofas, dining sets, bedroom furniture, and statement accessories designed to elevate every living space. 💳 To make your dream home more accessible, we offer flexible financing options, allowing you to invest in premium furniture with ease. Plus, enjoy free delivery on all orders—whether you shop online from the comfort of your home or visit our stunning showroom in Manchester to experience our collections in person. 🏡 Our mission is simple: to provide customers with exceptional value, combining luxury design with unbeatable affordability. With a wide range of modern, classic, and contemporary styles, you’ll find the perfect fit for your taste and lifestyle. 🌟 Don’t settle for less when it comes to your home décor. Choose our trusted furniture store for quality, service, and style. Visit us today or browse online to discover why we’re Manchester’s leading choice for affordable luxury furniture.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(225)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Coffee Tables

We ordered coffee tables from HOB, fantastic communication and service.
We love the tables, they go nicely in our lounge. They are of high quality and look amazing.

20 September 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 1 out of 5 stars

Absolutely disgusted enquired about an…

Absolutely disgusted enquired about an expensive sofa and whatsapped the measurements and video of our house to make sure the sofa fitted he then sent back a whatsapp with a photo of my doorway and above it had my name down as gypsy cheetham hill at no point in our conversation did I say I was a gypsy he presumed I was I then rang him to as why he had put my name down as this and he replied with I didn't know your name so presumed you were a gypsy I am absolutely disgusted with these racsist remarks in 2024 we are supposed to be equal and yet him a business owner can name me as gypsy based on my appearance I wouldn't buy anything from here they take hours to get back price increases also from original price he is arrogant and I will go somewhere else you have just lost out on custom do yourself a favour don't shop here there racist

28 August 2024
Unprompted review
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Reply from House Of Brands Furniture

We are deeply sorry for the distress and offence caused by the interaction you experienced with our new trainee team member. Your concerns are both serious and valid, and we want to personally assure you that we do not condone any form of discrimination or disrespectful behaviour. What you’ve described is absolutely unacceptable, and it goes against everything we stand for as a business.

We sincerely apologise for the hurtful and insensitive comments made by the trainee. We have taken this matter very seriously, and held the trainee responsible for his actions which were disrespectful and discriminatory. He has been laid off from the company due to his actions as they were unacceptable.

As a company, we believe in treating everyone with the utmost respect and dignity. We have been trading for 5 years and we have served the public from all different backgrounds and ethnicity and we have never experienced something like this before. It is shameful that a new trainee staff has made this error as this does not represent us. Hence why was laid off.

We are committed to improving our service and ensuring that something like this never happens again.

Once again, we are truly sorry for the pain and offence caused. by that perticular person, and we thank you for bringing this to our attention as we have taken action in laying off this trainee member of staff.

Sincerely,
House Of Brands Manchester.

Rated 5 out of 5 stars

Highly recommended

The service is absolutely spot on. Very good with communication as they were correctly updating me with the info.
The product itself is awesome, exactly what I had envisaged. Every guest who walks through the door has given 5*.
Highly recommendable!!!

1 August 2024
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Good quality sofas, great customer service

Absolutely loved the customer service, amazing quality sofas, will definitely be purchasing from here again ! 😍

1 August 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Fabulous customer service from this…

Fabulous customer service from this store especially from Hamza . This is the reason I bought from this store . Ordered table and chairs without any issues at all . Had to wait a while for special order chairs which were delivered as soon as they arrived to store . Delivery guys were exceptional so friendly and helpful . I paid for items to be made up which was well worth the money . I would not hesitate to recommend this store to anyone looking to buy top quality furniture at reasonable price . I will most definitely buy from this brand in the future as the furniture is great quality .

22 June 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

House Of Brands amazing company

House Of Brands....... amazing company. I had a tiny issue navigating their website and frustratingly gave up. They sent me a lovely message on WhatsApp asking if they could help which they did. I placed my order and they kept me updated with when it was dispatched and the tracking number. My item was delivered today and it was packaged really well. Actually.... too well. Took me forever to open it.... but that's a positive. Highly recommend this company and their supper attentive, helpful and friendly staff. I will definitely order again. Thanks.

24 June 2024
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Very helpful and amazing support when I…

Very helpful and amazing support when I needed help they were on the case straight away. They respond very quickly and are fantastic in sorting out any issues I had got.
I will and have highly recommended House Of Brands to all my family and friends.
Keep up the hard work and well done to all the staff on the fantastic service you provide.

24 May 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Excellent

I'm excited about it, it looks beautiful, same as in the pictures, stable with high quality, I recommend it to everyone and it's not expensive 😘

17 May 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Love my new gold dining set.

Love my new gold dining set.
The service from Hob Manchester has been fantastic. Clear communication. Delivery within a week. Quick and efficient service from the delivery guys who also assembled it all together. Would definitely recommend 👍

16 May 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

A full 5 stars... nothing else will do.

Everyone needs a Hamza... polite, kind, and helpful without being pushy. Their people and communication skills are excellent. The shop and its contents are wonderful. If I need anything in the future, I will check here first before I make a purchase. The shop itself is beautiful. I actually felt like a child in a sweet shop. A gorgeous find. And we are giving a full 5 stars.

Kindest regards
Jane & Doug

5 April 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

House of Brands offers a refreshing…

House of Brands offers a refreshing showroom experience, boasting pristine cleanliness and an extensive selection of contemporary furniture. Their staff's patience is commendable, guiding customers through choices with ease. Moreover, their punctuality in delivery ensures a seamless shopping experience. Highly recommended for those seeking quality furnishings and exceptional service.

8 April 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

New bespoke couch

Bought our new couch from house of brands and from start to finish the lady ( can’t remember her name sorry!) who helped us was so polite and welcoming as she answered any questions that we had and was able to sort everything there and then for us. She was very efficient and so lovely.

The two gentleman, Pamford and Shaxawan who delivered the couch were also very polite and managed to get the couch in and setup within less than 30 minutes! They were both very polite and efficient also. Will definitely be recommending to friends for future purchases! Thankyou everyone for all of your help and your impeccable customer service in all areas! You are all a credit to your employer!

17 April 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Great Service from start to finish.

Good Quality furniture delivered as communicated. Communication throughout the transaction was really good. Sales people were helpful without being pushy. The delivery and installation guys were polite hard working and very friendly.

17 April 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

I received my order on time

I received my order on time, and the customer service I got when I went to the store was out of this world Hamza went out of his way in their holy month to make sure I got exactly what I wanted he was patient, he explained different beds to me, the delivery was on time and the assembly was done yo my certification.

17 April 2024
Unprompted review
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Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Phenomenal service, with the personal touch

We recently purchased a dining set for our conservatory. Nadeem was very friendly and his service is second to none, attentive and extremely helpful. He told us the wait time would be three weeks, however he managed to get it to us within a week!!
The guys that came and constructed the table and chairs were brilliant and very accomodating, moving the set a couple of times so it was in the perfect position!
Nadeem and his team are excellent and really do go the extra mile!

1 February 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for your review! We truly appreciate it.

Rated 5 out of 5 stars

Excellent service answered questions…

Excellent service answered questions promptly went above and beyond with delivery to fit in with me I would highly recommend them

20 March 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Carole,

Thank you for your lovely review!

Best regards,
House Of Brands

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