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The Hydro Bros Reviews 

1,436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the staff members are extremely knowledgeable, friendly, and consistently provide exceptional service. Buyers frequently share that orders arrive very quickly and are securely packed to prevent any damage. People also appreciate the fantastic selection of growing items available at very competitive market prices. Some reviewers were not happy with unexpected shipping costs, expensive customs tariffs, and additional postal duty charges. A few other people also felt that delivery processes could be improved, noting occasional shipment delays and rare instances of broken items arriving.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Service

People report positive experiences with service, highlighting exceptional advice, helpful staff, and reliable... See more

Staff

Reviewers highlight positive aspects of staff, describing them as always cheerful, incredibly polite, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more


Company details

  1. #1 of 8 best companies in Hydroponics equipment supplier
  2. #27 of 69 best companies in Garden building supplier
  3. #88 of 187 best companies in Garden centre
  4. #126 of 184 best companies in Hobby shop
  5. #5 of 13 best companies in Garden Allotment
  6. #21 of 49 best companies in Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,436)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

crazy

The product looks amazing, now I just need to test it and see how it goes. I haven't been able to try it yet because the plug is UK and I use EU, but I recommend it, the product looks great.

8 December 2025
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the honest feedback 🙌💚
Really glad to hear it looks spot on already. Once you’ve got a simple UK to EU plug adapter on there, you’ll be good to go. Appreciate the recommendation even before testing, that means a lot to us.
If you need any help with adapters or setup, just shout. We’ve got you covered 🌱🔌🚚

Rated 5 out of 5 stars

Honestly the BEST

Honestly, these guys are the absolute best! Great products and incredibly speedy delivery even when you’ve just won a raffle prize! Don’t bother going anywhere else 😊

8 December 2025
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Reply from The Hydro Bros

Honestly, comments like this make our day 🙌💚
Whether it’s a normal order or a raffle win, we treat everything with the same care and speed. Massive thanks for the love, the trust, and the shoutout.
Really appreciate the recommendation and support, we’ll keep doing what we do best 🚚🔥🌱

Rated 5 out of 5 stars

Amazing to deal with

Amazing to deal with

Service is amazing

5 December 2025
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Reply from The Hydro Bros

Brilliant! Thanks for the 5 stars! Very much appreciated and goes a long way for me and the team. Its a long road sometimes and these reviews remind us we're on the right path! Thank you.

Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic

5 December 2025
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Reply from The Hydro Bros

Thanks James for your orders and the 5 star review! Means a lot to us and keeps us on the right path. Anything  you need just shout.

Rated 5 out of 5 stars

Fast delivery

Fast delivery

4 December 2025
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Reply from The Hydro Bros

Thanks for the shout, appreciate you backing us 🚚💨 Always happy to get orders out fast for you.

Rated 5 out of 5 stars

Always good communication and great…

Always good communication and great service, one of the best stocked shops in the country.

2 December 2025
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Reply from The Hydro Bros

Thanks so much for the love 🙏 Always here to keep the communication clear and the service sharp. Means a lot hearing we’re one of the best stocked shops in the country 💚

Rated 5 out of 5 stars

Fast delivery all the time

Fast delivery all the time.
Always whiling to help as much as they can

3 December 2025
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Reply from The Hydro Bros

Thanks for the kind words 🙌 We’re all about keeping deliveries quick and helping wherever we can. Appreciate you backing us!

Rated 5 out of 5 stars

Amazing service from these guys

Amazing service from these guys, best in the business, they’re number one for a reason

3 December 2025
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Reply from The Hydro Bros

Really appreciate the love! ⭐ Appreciate your orders!

Rated 5 out of 5 stars

Fast and secure delivery every single…

Fast and secure delivery every single time. Best customer service around. 5 stars all the way

1 December 2025
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Reply from The Hydro Bros

Thanks so much for the support 🌱 Always great to hear the delivery and service hit the mark every time. Really appreciate the 5 stars 🙌

Rated 5 out of 5 stars

Great Shop and very fast delivery to…

Great Shop and very fast delivery to germany 👌🏻

2 December 2025
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Reply from The Hydro Bros

Thanks for the love 🌱 Glad to hear the delivery to Germany landed fast. Appreciate you choosing us and backing what we do 👌🏻🙌

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, no matter if you spend 10 or 10k, their main goal is to make you and your plants happy, best shop worldwide, great assistance real experience on the field and the best prices

1 December 2025
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Reply from The Hydro Bros

Thanks so much for the love 🌱💚 Whether it’s a tenner or ten grand, we always treat every grower the same. Appreciate you guys trusting us and glad our team and prices hit the mark 🙌

We’ve got you every step of the way!

Rated 5 out of 5 stars

My second order in a week 😁 amazing…

My second order in a week 😁 amazing helpful staff thank you so much 💪🏽

1 December 2025
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Reply from The Hydro Bros

Thanks for coming back again so soon 🌱 Really appreciate the double order and the kind words about the team. Glad we could help you out 💪🏽🙌

Rated 5 out of 5 stars

This was my second purchase with the…

This was my second purchase with the hydro bros and again outstanding service delivery was fast and reliable and discrete packaging I would definitely recommend these guys for your hydro purchases 10% of your first purchase very competitive prices believe me 10% makes all the difference if your buying a few bits together. Thank you boys just great service

1 December 2025
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Reply from The Hydro Bros

Thanks for coming back to us 🌱 Always great to hear the service, delivery and discreet packaging hit the spot again. Really appreciate the recommendation and glad that first order discount helped on the bundle 🙌

Thanks for backing us boys #wegotyou

Rated 5 out of 5 stars

The Hydro Bros!!!!

Quick easy and reliable service!

1 December 2025
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Reply from The Hydro Bros

Thanks for the shout 🌱 Quick, easy and reliable is exactly what we aim for. Appreciate you choosing us 🙌

Rated 5 out of 5 stars

Another great experience with these…

Another great experience with these guys this week. Thank you very much.

6 December 2025
Unprompted review
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Reply from The Hydro Bros

Thanks for coming back to us 🌱 Means a lot to hear you had another solid experience this week. Appreciate the support as always 🙌

Rated 5 out of 5 stars

Most helpful people

Most helpful people, best service, always smiling. Quick deliveries and great prices. Overall great 👍👍👍

1 December 2025
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Reply from The Hydro Bros

Thanks for the amazing feedback 🌱 Means a lot to hear the service, smiles, fast delivery and prices all hit the spot. Really appreciate you choosing us and backing what we do 👍🙌

Rated 5 out of 5 stars

very good

very fast delivery and well packaged

27 November 2025
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Reply from The Hydro Bros

Appreciate that. Glad everything was spot on 👍✨

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