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The Hydro Bros Reviews 

1,436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the staff members are extremely knowledgeable, friendly, and consistently provide exceptional service. Buyers frequently share that orders arrive very quickly and are securely packed to prevent any damage. People also appreciate the fantastic selection of growing items available at very competitive market prices. Some reviewers were not happy with unexpected shipping costs, expensive customs tariffs, and additional postal duty charges. A few other people also felt that delivery processes could be improved, noting occasional shipment delays and rare instances of broken items arriving.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Service

People report positive experiences with service, highlighting exceptional advice, helpful staff, and reliable... See more

Staff

Reviewers highlight positive aspects of staff, describing them as always cheerful, incredibly polite, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more


Company details

  1. #1 of 7 best companies in Hydroponics equipment supplier
  2. #27 of 69 best companies in Garden building supplier
  3. #88 of 187 best companies in Garden centre
  4. #125 of 184 best companies in Hobby shop
  5. #5 of 13 best companies in Garden Allotment
  6. #21 of 49 best companies in Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,436)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly as described if not better!

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I will recommend 5*****
The delivery was super fast and the service was excellent.

9 July 2026
Rated 5 out of 5 stars

Great service

Every time I put an order in, it’s in stock and I either receive it the following day or the next at the latest. Packaging is all really good and no complaints

9 July 2026
Rated 5 out of 5 stars

Great service!

Perfect product, that was in stock as advertised and quick delivery. Would recommend and will use again

7 July 2026
Rated 5 out of 5 stars

Hello

Hello, I would like to tell you a little about this company🤗a reliable company🤝friendly🤗helps when needed, never refuses💪Many thanks to everyone who worked there🙏The product is always delivered on time. Have a nice day. Alvis😁

9 July 2026
Rated 5 out of 5 stars

As a top priority customer

As a top priority customer. The bros will always be there for taking my garden to the next level…. ALWAYS!!! Even when issues arise they will handle it with professional care and patience…. H B 💚

8 July 2026
Rated 5 out of 5 stars

Very very professional customer service…

Very very professional customer service .
Ordered just 2 small cables £12 pound worth and delivery process was delayed because of the lady at the post office fault.
Lads did everything to sort me out as soon as and it was sorted really fast .
Definitely will shop with them again .
Much respect

7 July 2026
Rated 2 out of 5 stars

Very poor quality fan for over £80!

Very poor quality fan for over £80!

4 July 2026
The Hydro Bros logo

Reply from The Hydro Bros

Sorry to hear the fan didn’t meet your expectations. We’ve sold a large number of these and they’ve consistently proven to be one of the best and most popular fans in their category.

Unfortunately, the price reflected the increased cost passed on to us by our supplier during the recent heatwave. It wasn’t a price increase we chose to impose, and our margin remained in line with normal.

Rated 2 out of 5 stars

Delivery logistics shit never get my…

Delivery logistics shit never get my stuff on time like It used to now past 2 delivery come 3/4 days after Purchase not next day nice people but if you Want your stuff on time I would use someone else

3 July 2026
The Hydro Bros logo

Reply from The Hydro Bros

Hi Josh, appreciate the honest feedback, and genuinely sorry the last couple of deliveries haven't landed on time.

For clarity: we dispatch every order as quickly as we possibly can on our end, but once a parcel is handed to the courier, it is in the hands of the DPD gods.

For your most recent order, placed on Friday at just gone 1am which we dispatched 12 hours later at 1pm and even levelled it up at our cost to a DPD Saturday delivery , as a thank you for being a loyal customer - but courier upgrades are never a 100% guarantee, and we're sorry it still didn't arrive when it should have.

For transparency, here's exactly when your recent orders were dispatched relative to when they were placed, so you can see it's the courier network causing the delay, not us sitting on stock:

ORDER NUMBER: #HBROS38989
ORDERED: Friday, 03 Jul 2026, 01:39
DISPATCHED: Friday, 03 Jul 2026, 13:50
DISPATCH DURATION: 12h 11m

ORDER NUMBER: #HBROS37926
ORDERED: Thursday, 04 Jun 2026, 11:53
DISPATCHED: Thursday, 04 Jun 2026, 18:12
DISPATCH DURATION: 6h 19m

ORDER NUMBER: #HBROS37425
ORDERED: Tuesday, 20 May 2026, 21:46
DISPATCHED: Wednesday, 21 May 2026, 17:12
DISPATCH DURATION: 19h 26m

ORDER NUMBER: #HBROS36825
ORDERED: Tuesday, 05 May 2026, 02:47
DISPATCHED: Tuesday, 05 May 2026, 17:13
DISPATCH DURATION: 14h 26m

ORDER NUMBER: #HBROS35719
ORDERED: Thursday, 02 Apr 2026, 16:01
DISPATCHED: Thursday, 02 Apr 2026, 17:57
DISPATCH DURATION: 1h 56m

ORDER NUMBER: #HBROS35712
ORDERED: Thursday, 02 Apr 2026, 13:24
DISPATCHED: Thursday, 02 Apr 2026, 17:12
DISPATCH DURATION: 3h 48m

ORDER NUMBER: #HBROS35570
ORDERED: Monday, 30 Mar 2026, 09:35
DISPATCHED: Monday, 30 Mar 2026, 16:12
DISPATCH DURATION: 6h 37m

ORDER NUMBER: #HBROS34811
ORDERED: Saturday, 07 Mar 2026, 20:52
DISPATCHED: Wednesday, 11 Mar 2026, 15:33
DISPATCH DURATION: 90h 41m (this one was genuinley poor dispatch on our side!)

ORDER NUMBER: #HBROS28158
ORDERED: Thursday, 07 Aug 2025, 08:38
DISPATCHED: Thursday, 07 Aug 2025, 11:08
DISPATCH DURATION: 2h 30m

As you can see, the majority of orders are dispatched rapidly, within an average of 8h 24m, with the exception of one order (#HBROS34811, placed on a Saturday evening) which took considerably longer at 90h 41m. Though bear in mind we don't dispatch on weekends.

i get it though, when you need sh1t, you need it rapid. We will always do our best to get things out rapid and i'm constantly checking and testing new couriers. DPD right now are the best of the bad bunch, though we are trialling APC for a few parcels.

In summary, we're always here should you want to use us for anything big or small. No hard feelings. We got you.
Steve

Rated 1 out of 5 stars
The Hydro Bros logo

Reply from The Hydro Bros

Hi! Sorry to hear one item arrived damaged, but this is the first we’ve heard about it. We haven’t received an email, phone call, message or any photos from you, so we’ve had no opportunity to investigate or put things right before receiving this one-star review.

Please contact us directly with your order number and photos of the damage. We’ll be happy to help, but we do need customers to let us know when there’s a problem so we can resolve it.

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