The purses look very pretty. However, they arrived later than I expected. I think, at the time of purchase, there should be a message which states that these are hand made based on order and delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication throughout. Perfect handmade item. Thank you. DHL ignored my delivery instructions however. I requested it to be put in my secure parcel box as I was away but it was left on... See more
Very Happy with our first purchase at ICH. The product was high quality with perfect craftmanship, exactly as displayed. Delivery was prompt and parcel securely packed. Tracking Data was good. Hig... See more
Outstanding intricate craftsmanship. The dokra horse lights up the entire living room! Highly recommend India Craft House and look forward to purchasing more items in future.
Company details
Written by the company
A social enterprise. An authentic platform for pure craft. The India Craft House is a digital platform for some of the world’s oldest and most intricate craft forms. We started this social enterprise close to 10 years ago in order to preserve, showcase and share the talent of India’s artisans with the world. We hope to be able to raise the dignity of the Indian artisan in our own way and kindle an interest and support for an unsurpassed legacy of craft that spans millennia and spreads across the length and breadth of the land. It is our effort to curate an undeniably unique selection of traditional art and craft translated into a range of beautiful, contemporary products.
Contact info
4.4
Excellent
225 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome...
29 November 2024
Unprompted review
The product is as real as it shows in…
The product is as real as it shows in the image, it carries elegance and much suitable for official wear. Wearing it adds traditional essense and flavours to my personality.Thankyou!! I am a common buyer and strongly recommend to buy the product from this site
7 November 2024
Ordered more than 2 weeks back
Ordered more than 2 weeks back. Not even shipped yet. No reply to queries. Fraudulent site maybe
1 November 2024
Unprompted review
Reply from The India Craft House
Thank you for your message. There is a 20-25 day delivery period mentioned on the website for the item ordered by you. Your order is still in process and will be delivered within the stipulated time. We are an established platform for hand crafted items. Please rest assured with regard to the safe delivery of your order. Thank you for your support.
The product was delayed by 2 months.The…
The product was delayed by 2 months.The quality of the product below expectation.
Sowmini
11 October 2024
Gorgeous Cotton Saree
The cotton saree is beautiful. I love the print, fabric and the overall appeal of the saree. I am ready to look my new look for Diwali and will post a picture soon ☺️🍀
7 October 2024
Beautifully crafted
Beautifully crafted, unique handicrafts. Very friendly and helpful staff.
11 October 2024
Quality of the product and the speed of…
Quality of the product and the speed of delivery
10 October 2024
Poor packaging and bad delivery experience
Although the cufflinks were looking good, they were packed so tight in a velvet box that when I opened them some of the maroon felt from the box were stuck to the cufflinks. It required some scrubbing to get it out. The packaging definitely needs some improvement. Secondly the delivery experience was horrible. DTDC made me follow up with them for days before delivering the parcel. Overall it was an underwhelming experience although I was really excited to find and purchase hand crafted cufflinks like this.
15 October 2024
The dress was altered and sent to me…
The dress was altered and sent to me promptly. I am very happy with the service and the quick response. Thanks.
30 September 2024
High quality products
Sent a gift from the website. Took a little time to arrive but it was worth the wait. Highly recommend this place for anyone looking for good quality crafts
26 September 2024
Prompt service
Prompt service
Response & timely information are highly appreciated.
We have bought earlier also and this is a repeat order.
21 August 2024
Bought one pattachitra painting on…it’s gorgeous painting
Bought one pattachitra painting on silk. Very genuine and beautiful painting.
9 August 2024
Happy to receive the good
Happy to receive the good
quality product. Same as shown in the pics
26 July 2024
The best customisation
The way they take every customisation request to the dot and deliver!
10 July 2024
Beautifully Crafted
26 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.