Theindiashop Reviews 

562
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the items, noting their beauty and excellent value for money. The delivery service is frequently highlighted as very fast, efficient, and prompt, with products arriving well-packaged and in perfect condition. Many consumers appreciate the excellent service and the ease of the ordering process, often receiving lovely, unique products that meet their expectations. However, some people mentioned that delivery was occasionally sketchy, and one reviewer wished for the option to include a small message with gift orders.

What people talk about most

Product

Consumers consistently express satisfaction with the products, highlighting their good quality, beautiful... See more

Quality

Reviewers mention positive feedback about quality, consistently praising products for being well-made and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting very quick and super-fast... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ordering process... See more

Service

People report positive experiences with service, often describing it as great, easy, and excellent. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the items is superb, so beautiful and great value for money. Dispatched really quickly and very well packaged especially as I'd ordered bath oil and a blanket. Both arrived completely p... See more

Rated 5 out of 5 stars

The delivery was very fast and efficient. Really pleased with the large and small baskets, they are very roomy and beautifully made from recycled Saris. So colourful and perfect. Thanks again India Sh... See more

Rated 5 out of 5 stars

Recycling. Quick and trustworthy. The shop is full of interesting objects. Loved my cushions which have just been delivered. Am waiting for the green one to re appear. Val overhead

Rated 5 out of 5 stars

The soaps are great. I was contacted for replacing one which was not available, and the parcel order puctual including the replacement. The parcel also included a lovely handcream as a gift. Great... See more


Company details

  1. #2 of 3 best companies in Oriental Rug Shop

Information provided by various external sources

The India Shop started in 1987, we are a family firm based the heart of rural Wiltshire, importing the best of Fair Trade home and gift products. We have a retail shop in Salisbury and a furniture showroom in Honeystreet in the beautiful Pewsey Vale. We are committed to Fair Trade, aiming to provide sustainable employment for disadvantaged artisans; no child is involved in the production of our goods. We are a member of the British Association for Fair Trade Shops & Suppliers (BAFTS). We aim to offer quality stylish hand made products that are full of character. We like fun and colourful and something a bit different. We source new products each Spring and Autumn to keep our collection interesting and unique.


Contact info

4.9

Excellent

TrustScore 5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(562)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

First, the shop at Honeystreet is a beautiful place to mooch around. It’s hard to resist so many of the treasures on offer. I’m prompted to write this review though as I bought an elephant pot and found, once I’d got it home, that it was cracked. TheIndiashop offered to replace it - and send it - straight away. I’ve not received it as yet, but I’ve no doubt it’s on its way. This is top level service

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Such a perfect shop

I visited The India Shop and the cafe next door a few weeks ago and everything was so lovely. The selection of things in the India Shop is amazing, definitely something for everyone. I bought an absolutely beautiful fairy necklace, and as soon as my friend saw it she wanted one as well. A quick instagram message to them and they sent me photos of the selection necklaces they had left and posted it out to me first class delivery that day! It arrived in Kent first thing the next morning!
I will be coming back as soon as I am back in Wiltshire!

8 June 2024
Rated 5 out of 5 stars

I love the block print tablecloth

I love the block print tablecloth. The colours are vibrant and beautiful. It is of good quality and was despatched extremely quickly. I only have one critical remark about the India Shop and is unconnected to any purchases. I think it is a pity that they do not read emails sent through the contact form on their website. I have twice sent them queries about the measurements of their kimono robes. Both messages were ignored so I eventually bought some robes from different companies. A shame because theirs look lovely but through ignoring mailed messages, they have lost sales!

9 May 2024
Rated 5 out of 5 stars

Slick and friendly service with good products

I was impressed by the speed and friendly nature of the response I received to my enquiry. Alternative products were thoughtfully proposed and the sale / delivery process was very smooth. The goods arrived the following day, beautifully wrapped and were exactly as described. I would recommend and shop again. Thanks.

9 May 2024
Rated 4 out of 5 stars

Very fast delivery

Very fast delivery, great customer service.

The only frustration when buying chemo scarves, you need them, when you need them, and a lot of patterns are out of stock.

Best scarves that I have tried when had chemo before. The only snag is cold wash or loose the dye. but so, so comfortable, and don't fall off your head!

13 April 2024
Rated 5 out of 5 stars

Nice Gift

The recipient of our gift was very Thankful and enjoyed the brownies and liked the packaging. As it was a gift, sent directly, I can not say any more except the process was very easy, Thank you.

25 March 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look