The Infinite Loop Reviews 357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, knowledgeable, and friendly, offering excellent service that often exceeds expectations, especially when compared to other providers. People consistently highlight the quick and efficient repair service, with many devices returned in like-new condition, often without data loss and at a reasonable price. The company is frequently recommended for its expertise in Apple repairs, transparent pricing, and proactive communication, keeping customers informed throughout the process. However, some customers experienced issues with communication regarding progress updates, leading to a few calls to check on their device. Additionally, one reviewer noted a slight scratch on their device upon return, which they attributed to the shipping process.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Product

Consumers report positive experiences with product repairs, often recommending the service for Apple needs,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, often highlighting that services are offered at... See more

Quality

People report positive experiences with quality, often noting that their Apple products were fixed and fully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a... See more

Rated 5 out of 5 stars

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their commu... See more

Rated 5 out of 5 stars

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booke... See more

Company replied


Company details

  1. Computer repair service
  2. Computer service
  3. Second-hand Computer Shop

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Go to for apple repairs from now

Great place. Brought in a MacBook with water damage that they fixed. The process was easy. They communicated everything and were polite and professional. Will definitely use again for all apple repairs.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Reassuring experts

Infinite Loop took care of a MacBook Pro that was playing up and a MacTower that had given up the ghost. They managed to retrieve all data off the now defunct Tower and sorted out my MacBook. The service was quick, thorough, professional yet friendly and very reassuring. I would not hesitate to leave my precious machines and data with them in the future. Excellent expertise and service!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Infinite Loop Apple repair

I had an excellent experience with Infinite Loop for the repair of my MacBook Pro (screen replacement). They were incredibly fast and very professional, keeping me constantly updated on the progress of the repair, which took very little time. In no time, I had my Mac back as good as new. I am fully satisfied with their service and I highly recommend them!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Infinite Loop is a professional outfit…

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a week later without any data loss: amazing turnaround and a reasonable price. Definitely recommend using this outfit again.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely great customer service

I have a late 2012 27 inch IMAC which has been a trusty machine since purchase. I very rarely switch it off however it stopped working about 6 weeks ago. Initially, I thought that it wouldn't be worth or feasible to repair and as I have some back up started to look around at new machines. Looking at the new prices I thought that might be worth looking at repair. I came across Infinite Loop and, from the initial contact, have been very impressed by their professionalism, helpfulness and skills. This gave me the confidence to progress. Right from their supply of a tailor made box for the machine through the fitting of a new power supply and screen the experience has been very efficient and friendly. On receiving the machine back it has run successfully with no issues whatsoever. I believe the charges were very reasonable for the work performed. I have no reservations in fully recommending Infinite Loop.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Fair price and effective repair service

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their communication. Confirming receipt of the item and progress through the stages would have saved me a couple of calls. Ultimately, I felt their quote was fair and they appear to have fixed the problem and I'm satisfied that it has proved cheaper than needing to replace the device. Return postage was also free and so I would definitely consider using them again.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Delighted....

Delighted that Infinite Loop managed to fix my iMac which had totally "died" on me due to a corrupted hard drive - excellent service and communication throughout. Would definitely use again in the future.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

My damaged iPod is now like a new iPod !

My iPod gave up the ghost with all of my music on it. I researched the market to find the most reputable repairer and after reading the reviews about Infinite Loop it had to be them. I took it there and they fixed it for me and what is more it didn’t cost the earth and I was able to park right outside their door. I can now listen to Doris Day’s greatest hits again !! Whomever did the physical repair, Thank You

8 September 2025
Unprompted review
Rated 5 out of 5 stars

So My iMac died

The drive on my 27 inch 2017 iMac gave out and Apple’s response was to name it “vintage” and point me to their catalogue of new machines. I left the Apple Store quite devastated that day.
I found Infinite Loop online and spotted my issue in their list of reviews. After a quick phone call I was in far better mood, repair was suddenly an option.
I’m based in London so they sent me the shipping box and UPS label which made the whole postage thing (there and back) a doddle. I was disappointed that they couldn’t retrieve my data but relieved to receive my iMac back, about a fortnight later, with a new SSD and updated OS. It’s been up and running a few weeks now with no issues. Apart from a slight scratch on the lower left of the screen, which I’ll put down to ‘shipping costs’, everything is as good as new and at a very affordable price. Always friendly and easily contactable, I can’t recommend Infinite Loop highly enough. Thanks guys.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service by proper professionals

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booked me in, and took the laptop. Within just two days, my MacBook was working perfectly again. They even cleaned it up and made it look almost new.

The service was really professional. They gave me a warranty on the repair and kept their promise on the timescale. If you need your Mac fixed, go to these guys — they won’t let you down.

1 September 2025
Unprompted review
The Infinite Loop logo

Reply from The Infinite Loop

Thanks for your kind review. It boggles our mind that companies can't even answer the phone, however, it makes us look good so ....

Rated 5 out of 5 stars

laptop screen repair

⭐️⭐️⭐️⭐️⭐️
I recently had my laptop screen repaired here and I couldn’t be happier with the service. From start to finish, the team was professional, friendly, and very efficient. They quickly diagnosed the issue, explained everything clearly, and gave me a fair price upfront with no hidden charges.

The repair was done much faster than I expected, and my laptop now looks and works like brand new. The screen quality is excellent, with no glitches or issues since the repair. What really stood out was the attention to detail and the care they took to ensure everything was working perfectly before handing it back.

I would highly recommend their service to anyone needing a laptop repair—reliable, trustworthy, and excellent value for money

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Old iPad Brought Back To Life

Infinite Loop repaired the charging port on my old iPad that had stopped charging.
I had several years of creative projects on my old iPad so the repair enabled me to access my important projects again. The cost of the repair was reasonable and the repair was carried out swiftly.
I would definitely recommend Infinite Loop for Apple repairs and for a positive stress free service.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Happily paid an express fee for a…

Happily paid an express fee for a prompt turn around - issue resolved with a laptop within 24 hours.
Fantastic service and will definitely use again - if something else breaks!

10 July 2025
Unprompted review

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