The Infinite Loop Reviews 357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, knowledgeable, and friendly, offering excellent service that often exceeds expectations, especially when compared to other providers. People consistently highlight the quick and efficient repair service, with many devices returned in like-new condition, often without data loss and at a reasonable price. The company is frequently recommended for its expertise in Apple repairs, transparent pricing, and proactive communication, keeping customers informed throughout the process. However, some customers experienced issues with communication regarding progress updates, leading to a few calls to check on their device. Additionally, one reviewer noted a slight scratch on their device upon return, which they attributed to the shipping process.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Product

Consumers report positive experiences with product repairs, often recommending the service for Apple needs,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, often highlighting that services are offered at... See more

Quality

People report positive experiences with quality, often noting that their Apple products were fixed and fully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a... See more

Rated 5 out of 5 stars

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their commu... See more

Rated 5 out of 5 stars

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booke... See more

Company replied


Company details

  1. Computer repair service
  2. Computer service
  3. Second-hand Computer Shop

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My macbook got bad with the condensation (water) got inside the hardware

My macbook got bad with the condensation. water got inside pretty bad. whole system got shut down and trackpad was also gone. i went to apple care but got an extensive repair amount.
Then i came across infinity loop. hesitant me to trust them entered the shop and decided to go forward with it. and man oh man.
they fixed the macbook and replaced trackpad and updating me of all the hardware tests which passed/failed with a pretty good reasonable price.
vouching all to trust them, they know this work

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Had an older Mac book pro which needed a new battery and service, very fast turnaround at an excellent price with great customer service. Laptop working beautifully now, very pleased!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Infinite Loop

My iPad developed a fault - it wouldn’t charge. Having had the exact caused diagnosed locally, I was advised to look for a repair centre in Birmingham. I found Infinite Loop and was impressed with their helpfulness over the phone, so I took my iPad in for repair. It was ready for collection a few days later - to my complete satisfaction. I could not fault the service or the workmanship.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

My 2017 Macbook Pro Screen Repair…

My 2017 Macbook Pro has had a slightly cracked screen for over 2 years which made it unusable without an external monitor. The cost of repairing it seemed way too high. I stumbled across Infinite Loop and quickly realised that they were not charging a fortune and had great reviews, so I asked them to fix the screen for me.

The service Infinite Loop provided was absolutely first class in every respect. Communications were great from the beginning of the process and the repair was completed very quickly. My Macbook is perfect now and has a new lease of life. I highly recommend Infinite Loop.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Phoned requesting some help looking over & cleaning up my soldering joins on an FPV drone, the guys looked it over on the same day & removed the excess solder within a few minutes. Not to mention free of charge. Thank you guys, would highly recommend.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

My old (2015) MacBook needed a new…

My old (2015) MacBook needed a new battery, a new speaker and general tidy up of the hardware. Handles quickly and professionally by these folk for a fair price. Would recommend if you need any work doing on your Apple products

19 April 2024
Unprompted review
Rated 5 out of 5 stars

100% Recommended - will be using them again

My 2013 iMac was unusable - the Apple circle of doom without end.

The Infinite Loop agreed on a price and provided a really good box and packing for safe shipping. All done in about a week.

It runs faster than ever and I am so happy to have my beloved machine back - my equally old Macbook will get the upgrade treatment with The Infinite Loop too, I am so pleased.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

My Macbook Pro had been misbehaving…

My Macbook Pro had been misbehaving from the start. Under warranty I returned it to the supplier for repair. They were unable to find anything and returned the MacBook to me unaltered. The problems persisted until I found Infinite Loop. They found the fault and replaced the faulty motherboard. Thank you Infinity Loop. I'm so happy I found you.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Upgrade of 2015 15" MacBook Pro (Retina)

I use a 2015 15" MacBook Pro (Retina) for photography processing work. In the last year or so I have been unable to run the latest software from Capture One, Topaz and others and so I asked Infinite Loop if they could upgrade my device to enable me to continue using it. Infinite Loop upgraded my device by increasing the SSD to 500GB, formatting the volume to APFS, installing the latest compatible OS and replacing a broken internal speaker. They also reinstalled all my data and apps etc so that the device was ready to use when I collected it (which saved a lot of headache for me). I'd recommend Infinite Loop because they provide a brilliant service and at competitive costs.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

My MacBook Pro overheated

My MacBook Pro overheated, and the screen went blank. I feared the worst, but after contacting Infinite Loop, they gave me confidence that the problem could be resolved.
The machine was returned repaired within 10 days, and at the quoted price.
Would highly recommend them for their no nonsense approach to servicing and repairs.

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Great in-person service

Good to be able to go somewhere in person and get great advice. Bought a reconditioned phone which was good value and the staff really know their stuff.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding repair and service

Outstanding repair and service! I took my Macbook Pro in for repair after the screen went completely blank. They have fixed the issue with the battery and motherboard at an affordable price. They were also extremely helpful and knowledgable when I took it in. Thank you!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Elderly iMac Revived and Improved

My 2010 iMac 27 decided not to start one morning - dead as a doornail. I suspected a failed power supply, and was relieved to find The Infinite Loop who reckoned they could get it running again. I took it in personally (from Coventry) to save time and paid for the Express service as I needed the machine and data quite urgently. They confirmed the fault, installed a new power supply, and found the hard disc was also hanging on my its fingernails - so I decided to replace this at the same time. The company also moved my data across onto the new drive, upgrading to an SSD in the process, and the Fusion drive still works fine. The machine is now faster and quieter. Great service and it bought me time to think out my eventual replacement in 6-12 months. Many thanks.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Same good service as in the past

Used to live quite close to this company in Birmingham and have used them several times in the past to keep a couple of elderly macs running properly . Now live 5 hours away. However, with their free collection and return service have received just as good care as ever for the replacement of the failing battery in my MacBook Pro. Cost was exactly as quoted and I was kept informed of the progress of the repair throughout

22 March 2024
Unprompted review
Rated 4 out of 5 stars

Great service!

Great service!
I accidentally got water all over my mac keyboard and it started affecting my fan. Thankfully, I was able to reach inifiniteloop who fixed it for me in just two days!

19 March 2024
Unprompted review

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