Order placed & confirmed on 6th December, still no sign of the items and no reply from the company to my emails/contact, tracking number doesn't give any update. AVOID BUYING FROM THIS COMPANY FEELS... See more
Company replied
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See what reviewers are saying
First of all, the ring itself was gorgeous. My review is not about the product, but about the customer service experience. We placed our order but never received a confirmation email or any way t... See more
The website www. theIrishJewelryCompany. com appears to be bogus. Took my credit card and billing information and then never processed an order or replied after six attempts to contact them. DO NOT TR... See more
Company replied
I bought the Claddagh Trinity Knot Pendant as a gift for my sister, who loves all things Irish. She was delighted with it ! The pendant is beautifully made, with intricate details that really stand ou... See more
Company replied
Company details
Information provided by various external sources
At The Irish Jewelry Company we celebrate our Celtic heritage and our love of Ireland through our original Irish Jewelry collection. Our exclusive wholesale Irish jewelry and Irish jewelry designs reflect Celtic symbolism and Irish traditions with beautiful design and unique style. Intricate Celtic knot work, traditional Irish Blessings, Claddagh rings, trinity Knots, Celtic crosses, and shamrocks the symbol of Ireland brilliantly embody our exclusive copy righted assortment of Irish Jewelry. Our Irish jewelry collection includes necklaces, bracelets, Claddagh rings and earrings all brilliantly expressing our love of Ireland in each and every design. But nothing truly says Irish jewelry like the story of the Claddagh ring. The traditional Claddagh ring with its heart, hands and crown is an Irish symbol of eternal love, loyalty and friendship. All of our beautiful Irish jewelry is steeped in Celtic symbolism and rich in Irish tradition. Each piece of our exclusive Irish jewelry says "I Love You" without you saying a single word. Shop Irish with The Irish Jewelry Company and as the Irish saying goes "may your troubles be less and your blessings be more."
Contact info
PO Box 573, 11563, Lynbrook, United States
- info@theirishjewelrycompany.com
- theirishjewelrycompany.com
2.7
Poor
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ghosted
First of all, the ring itself was gorgeous. My review is not about the product, but about the customer service experience.
We placed our order but never received a confirmation email or any way to track the package. It eventually arrived about 1½–2 weeks later, so while that was a little frustrating, it wasn’t a huge issue.
Unfortunately, the ring was too small. Again, not a big deal and certainly not the company’s fault. I reached out to customer support on August 29 to request an exchange. After not hearing anything, I followed up on September 3 and was finally given the information needed to begin the exchange process. I completed the paperwork, sent the ring back, and paid for shipping with tracking.
Once I received confirmation that the package had been picked up, I reached out again on September 10 to make sure they had received it. I followed up again a week later, and then once more three days after that. I never received a response. At that point, I essentially felt like I had been ghosted by customer service. My support ticket still says “open,” but in the meantime, my original order was refunded without any communication.
I appreciate that I received my money back, but the entire process was incredibly frustrating and felt unnecessarily difficult. I was trying to complete a simple exchange, and after multiple attempts to get an update, I was left without any communication and the order was simply refunded.
Again, the ring itself was beautiful, and I would have been happy to exchange it for the correct size. Unfortunately, after how difficult it was to get any response or assistance from customer support, I wouldn't feel comfortable ordering from this company again.
10 September 2026
Unprompted review
Adorable and Comfortable Earrings
These Shamrock Stud Earrings are the cutest! I wear them all the time, especially around St. Patrick's Day but they are perfect for any day. The design is simple yet elegant and they are very comfortable to wear for work on the phone. Great value for the price and I love supporting a company that celebrates Irish heritage
27 January 2025
Reply from The Irish Jewelry Company
Thank you so much for your wonderful review! ☘️ We're thrilled to hear that you love your Shamrock Stud Earrings and that they’ve become a go-to accessory for you — especially around St. Patrick’s Day! We're glad you find them comfortable and stylish enough for everyday wear. Your kind words mean the world to us, and we’re grateful for your support of our mission to celebrate Irish heritage. Enjoy your beautiful earrings, and may they bring you a little extra luck each time you wear them! 🍀💚☘️
A Meaningful Gift for My Sister
I bought the Claddagh Trinity Knot Pendant as a gift for my sister, who loves all things Irish. She was delighted with it ! The pendant is beautifully made, with intricate details that really stand out. It is a great size, not too big or small and the chain is of good quality. She wears it every day and it always gets compliments. The Irish Jewelary Company has a wonderful selection of meaningful jewelary and their customer service is top notch!
26 January 2025
Reply from The Irish Jewelry Company
Thank you so much for your lovely review! 🌟 We're delighted to hear that the Claddagh Trinity Knot Pendant made such a special gift for your sister. It’s wonderful to know she’s enjoying the beautiful details and craftsmanship — and that it's become her everyday favorite! We're also thrilled that she's receiving so many compliments on it. Your kind words about our selection and customer service mean a lot to us. Thank you for choosing The Irish Jewelry Company — we’re honored to be part of your meaningful gift-giving moments. 💚🍀
Do not trust this site- bogus
The website www. theIrishJewelryCompany. com appears to be bogus. Took my credit card and billing information and then never processed an order or replied after six attempts to contact them. DO NOT TRUST THIS SITE
5 March 2025
Unprompted review
Reply from The Irish Jewelry Company
We are writing in response to the complaint filed by Carolyn Busacca which we have addressed many times already regarding her order placed on March 5, 2025, with The Irish Jewelry Company. We appreciate the opportunity to address this matter and provide clarification. We addressed this compliant she filed with BBB and they closed her complaint in our favor.
Upon reviewing our records, we can confirm that Ms. Busacca placed an order on our website under the email address xxxxxsacca@gmail.com. This email address appears to have extensive spam filtering settings, which may have resulted in legitimate emails being filtered into spam or blocked entirely.
We sent two email notifications regarding her order:
Order Confirmation Email – Sent on March 5, 2025, at 9:37 PM. This email confirmed her order details, including the amount charged ($142.98) and the transaction ID (#BY0P5F074EF6).
Shipping Confirmation Email with USPS Tracking – Sent on March 6, 2025, at 11:15 AM. This email contained the USPS tracking number 9400111206206599489xxx.
Her order was successfully processed and shipped via USPS Standard Flat Rate to the provided shipping address:
Amy J.
xxxx Wxxt Mxxxxxxy #xx
Fort Collins, Colorado 80521
According to USPS tracking records, her package arrived at the Denver, CO Distribution Center on March 10, 2025, at 1:16 AM and was in transit to the destination. USPS marked the expected delivery date as Tuesday, March 11, 2025, by 9:00 PM.
We strongly encourage Ms. Busacca to check her email spam or junk folder for these communications, as the notifications were sent promptly after her order was placed and shipped.
We understand her concerns and frustration, but we can assure her that The Irish Jewelry Company is a legitimate business dedicated to customer satisfaction. We take customer security seriously, and there is no evidence to suggest her credit card information has been compromised.
If Ms. Busacca has any additional concerns or requires further assistance, we encourage her to reach out to us directly, and we will be happy to assist her.
Sincerely,
The Irish Jewelry Company
Customer Service Team
www.theirishjewelrycompany.com
I purchased St Brigid earrings
I purchased St. Brigid earrings for my nieces confirmation and after I made the purchase I wanted to contact the jewler, I have not received the item and to my suprise they do not privide a phone number, which I find to be sketchy. I sent 2 emails, will someone please reach out to me. It is frustrating to make a purchase and you don't have the item and can't contact anyone. I will rate 3 stars to give you a chance to contact me and would appreciate a phone number. I may need to change my rating.
1/11/25 I am still waiting on a response and may need to cancel my order, this is unprofessional not yo provide a number to call and then not respond to emails. I will report to thr better business bureau soon if I do not get a response. I want to get this order in time for my Goddaughters confirmation.
I recieved my order but no response at all. Not responding shows a lack of professionalism and respect.
28 December 2024
Unprompted review
Reply from The Irish Jewelry Company
Dear Melissa Smith,
Thank you for your feedback and for giving us a chance to address your concerns. After a thorough review of our records, we found that the order number you provided (100006801) belongs to a different repeat customer who made their purchase in 2008. Additionally, we do not have any record of a recent customer or order under the name Melissa Smith, nor any orders for St. Brigid earrings in the timeframe you mentioned.
It’s possible you may have mistakenly placed an order with a competitor who has been known to run deceptive ads designed to appear as The Irish Jewelry Company, which has caused confusion for some of our customers.
Our official website is www.theirishjewelrycompany.com. We always aim to provide responsive service through our customer support email, and we sincerely apologize for any inconvenience this confusion may have caused. We would be happy to assist you further if you have additional details.
Thank you for your understanding, and we appreciate the opportunity to clarify this situation.
Warm regards,
The Irish Jewelry Company Team
No sign of my order and no update!
Order placed & confirmed on 6th December, still no sign of the items and no reply from the company to my emails/contact, tracking number doesn't give any update. AVOID BUYING FROM THIS COMPANY FEELS VERY MUCH LIKE A SCAM AT THE MOMENT but am prepared to be proved wrong
20 December 2023
Unprompted review
Reply from The Irish Jewelry Company
Dear Fidelma Geraghty,
Thank you for your feedback. We take customer concerns very seriously and strive to provide excellent service. However, after reviewing our records, we do not have any order or customer history under your name. It’s possible that you may have us confused with a competitor who has been known to run deceptive ads designed to appear as The Irish Jewelry Company, which has unfortunately caused confusion for some customers.
We recommend double-checking the company name and website where your order was placed. Our official website is www.theirishjewelrycompany.com. If you believe there has been any mix-up, please reach out to us directly at support@theirishjewelrycompany.com with any further details, and we will do our best to assist you.
We appreciate your understanding and hope to resolve this issue for you.
Warm regards,
The Irish Jewelry Company Team
Aggravating
The jewelry I ordered is quite nice. The customer service was very lacking, and I wish I'd shopped elsewhere, as the entire transaction was a huge headache. This company does not reply to emails and there is no phone number with which to contact them if you have an issue.
Edit: During the Paypal dispute with this company, they claimed that they had sent me several emails. You can see in their reply that they say they were delayed in responding to me. They claim in a dispute with another customer that her email filter settings must be too strong. Odd that this company has so many problems with so many people, yet it's everyone else's fault.
12 July 2023
Unprompted review
Reply from The Irish Jewelry Company
Dear M Miner,
Thank you for taking the time to share your feedback regarding your recent experience with us at The Irish Jewelry Company. We deeply apologize for any inconvenience you may have faced in regard to the response time of our customer service team.
Firstly, we're glad to hear that you found the custom made 14K Gold 1/4 CTW Lab Diamond Celtic Eternity Knot Band, you ordered, delivered one week earlier than expected, to be quite nice. However, we understand that a smooth and hassle-free transaction is equally important, and we are truly sorry that you did not receive the level of customer service you expected.
Please allow us to explain the delay in our response to your email. We were closed that week in July for the July 4th holiday, as we have done for the past 16 years, which affected our normal operating hours and response times. Regrettably, this led to the delay in addressing your concerns, and we apologize for any frustration or inconvenience this may have caused.
We understand the importance of timely communication, and we are actively working on improving our customer support channels to ensure that such delays are minimized in the future.
Your feedback is valuable to us, as it helps us identify areas for improvement and ensure a better experience for our customers going forward. We genuinely appreciate your patience and understanding during this time.
Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to regain your trust in the future.
I love my Birthday gift
I realy like to wear this piece of jewelry.The stylish attractive and stunning. I realy like the superb design.
29 January 2023
Unprompted review
I had a question about the merchandise…
I had a question about the merchandise and they were quick to respond! The site is very easy to navigate, and jewelry is beautiful! I love that they have every month, in my size for my birthstone.
12 March 2023
Unprompted review
No response when requesting a return!!!
My husband purchased 2 necklaces, one for me and one for my sister. They were Celtic knot for Sisters. I did not like them, as they were smaller than I had expected. I e-mailed the company multiple times as directed on their website. NO ONE answered me and you cant call this company! I do not understand the lack of response.
13 February 2023
Unprompted review
Reply from The Irish Jewelry Company
Dear Mary Mariconda,
Thank you for your feedback, and we’re sorry to hear that the necklaces did not meet your expectations. We understand how frustrating it can be when trying to arrange a return.
As per our policy, all return correspondence and updates are sent to the purchaser's email address on file. We can only issue refunds for returns that have been received by our company. We recommend checking with the purchaser (your husband) to verify if any emails from us were received in his inbox or spam folder.
If you still have questions regarding the return process, please contact us at support@theirishjewelrycompany.com with your order details, and we’ll be happy to assist further.
Thank you for your patience and understanding.
Warm regards,
The Irish Jewelry Company Team
Absolutely stunning ring!
Absolutely stunning ring! My husband is Irish and I was looking for the perfect ring to surprise him with for our anniversary when I happened across this website. The quality in these rings is phenomenal and the shipping was quick for on time delivery.
8 December 2022
Unprompted review
Make Sure you Get Paid Up Front
If you are a services company, and are providing work for the Irish Jewelry Company, please make sure that you are paid in full upfront.
We provided services to the Irish Jewelry Company, and after paying the onboarding fee, and performing the work that we agreed upon, we sent an invoice for the work that was provided.
The Irish Jewelry Company refused to pay the invoice for the work we completed, and stated that if we did not continue to improve her site (for free) she would dispute the charge and leave negative reviews of our company.
She ended up disputing the charge (which we won), and also proceeded to leave negative reviews that were simply not true.
Again, if you’re a services company like us, please make sure you are paid in full for the work upfront. We do not want you to fall into the same trap we did.
20 October 2022
Unprompted review
Reply from The Irish Jewelry Company
How unprofessional for a web development company to attack a customer's retail business with bad reviews because the owner complained about not receiving the service, they paid upfront for them to provide. Please be aware his company 121eCommerce charged a ridiculous sum to investigate and repair the sites checkout issue. 121eCommerce was fully paid-up front and continued to charge the corporate card without consent for a supposed pay as you go service. After 3 months, and a site full audit for $1200 and nothing getting fixed, they concluded our new site was irreparable and there was a need to build a new one with them for another ridiculous sum of $70,000. Long story short another developer was hired, a competent developer who fixed all checkout issues in under 5 hours for a minimal sum of $900 in total. It was a simple broken extension. The company simply wanted a refund for services clearly not performed.
Any web developer such as Benjamin Chafetz who feels the need to try to damage a former client's retail business a female owned business which he continually feels the need to point out over a professional service disagreement should speak volumes about their service and company's ethics.
Reply from The Irish Jewelry Company
Thank you for supporting small business!
Incredibly disappointed
Incredibly disappointed. I bought my husband the onyx claddagh bracelet for Christmas. It snapped in less than 24 hours. I’ve written 2 reviews for the company’s website, neither of which have been responded to, let alone published on the website... I find it disgusting that reviews go into “moderation”, never to see the light of day if they’re negative. Terrible customer service - avoid this company like the plague....
And now I receive a response like that.... wow! I have never received any communication from the company, advising me to return the item - or any response to my reviews. There has been no contact at all. And you have my email address, as well as the original reviews which you could have responded to.
I have no intention of ruining a small business - I did my very best to support you by buying from you in the first place! I’m just very disappointed in the customer service I’ve received. I am also entitled to tell others about my experience. Things go wrong, of course they do, it’s how businesses deal with them - and their customers who also work hard to earn their money in these awful times - that makes all the difference. This experience speaks volumes....
I take deep offence at the insinuation that I am trivialising the pandemic. How dare you.
10 February 2021
Unprompted review
Reply from The Irish Jewelry Company
Mrs Helen Hughes was advised on multiple occasions to return the item for free customer courtesy repair/replacement. To this date she has not returned it because it was shipped to the UK, an international purchase . As a basic jewelry company policy we do not ship replacement jewelry to customers without receiving the return purchase first.
It is unfortunate that Mrs. Helen Hughes would seek to try to harm the reputation of a small business during a time when small businesses are struggling and closing in record numbers by mocking and trivializing for personal gain the "plague" better known as the Covid-19 pandemic that has cost so many their lives and livelihoods.
Didn't hold up as hoped for
While the product on initial purchase was perfect, one of the diamonds has already fallen out even with extreme care.
23 September 2020
Unprompted review
Happy Texas
The ring is beautiful and I love that a card with the history came with it.
22 September 2020
Unprompted review
Reply from The Irish Jewelry Company
Thank you for taking the time to leave us an honest review. Thank you for shopping Irish at The Irish Jewelry Company .
Loved my claddagh ring
22 September 2020
Unprompted review
Reply from The Irish Jewelry Company
Thank you for taking the time to leave us a review. Thank you for shopping online with us.
Beautiful jewelry
Beautiful jewelry! Great quality and fast shipping!
15 September 2020
Unprompted review
Reply from The Irish Jewelry Company
Thank you so much for taking the time to leave us a review.
I recieved my item in time and I am not…
I recieved my item in time and I am not disappointed by the quality
26 May 2020
Unprompted review
Reply from The Irish Jewelry Company
Thank you so much for your honest review. We hope you shop Irish with us again soon.
poor quality, poor response
i purchased the celtic tiara stackable ring set. it arrived quickly, but it was damaged. a stone was missing. i sent it back over a month ago. i haven't heard anything from them. i have purchased other jewelry and never had a problem with the quality of it. i am very disappointed and probably never do business with them again.
17 April 2020
Unprompted review
Reply from The Irish Jewelry Company
Thanks for you review. Please note we were closed for 4 months due to NYS covid-19 mandates during this time of purchase. We have no record of receiving your return via USPS during our closure.
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