I wanted a Charm for a Christmas gift, (I know, it’s only August)🙈 & while looking for it, I came across “The Jewel Hut”. It was a very good buying experience from beginning to end. The site is eas... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic experience ordering with Jewel Hut. I messed up ordering so needed to ring them direct. What a straight forward easy process. The lady on the line was a delight, nothing was too much both... See more
Company replied
All items were delivered less than 24 hours after I ordered them. Everything was sent in their official branded boxes and official branded gift bags were also provided. The items are all beautiful, as... See more
I have nothing but praise for The Jewel Hut. From start to finish my transaction was pure perfection!!! I ordered my new Seiko watch on 30/6/26. It arrived, as agreed, on 2/7/2026 and I couldn't... See more
Company replied
Company details
- #189 of 288 best companies in Jewellery shop
Information provided by various external sources
The Jewel Hut is a family business that has been trading online since 2006. We aim to bring you the best designer jewellery and watches for men and women from over 100 top brands such as PANDORA, Thomas Sabo, Olivia Burton, Swarovski and Nomination.
The Jewel Hut
Written by the company
- Bringing a high street quality of service to the internet
- The Jewel Hut is committed to offering stylish jewellery from designer brands at competitive prices. Since our launch in 2006, we've grown into one of the UK's leading online jewellery retailers. Our expert buyers select the most stylish and fashion-forward brands available in the UK, from well-known favourites to industry newcomers. We're authorised stockists for all of our brands, so you can be assured that all our products are authentic and genuine.
Extra services
Interest-free credit and free shipping available
We offer services to improve your online shopping experience, such as free delivery and interest-free credit. You can also personalise some of our jewellery and watches with our engraving service.
Contact info
West Midlands Merchants, Brinton House, Exchange Street, DY10 1BT, Kidderminster, United Kingdom
- 01562 312 225
- sales@thejewelhut.co.uk
- thejewelhut.co.uk
4.6
Excellent
43k reviews
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I never got my package !
I never got my package !! I’ll wrote to the seller this is never happened to me!!
My address is 29 flat 3 castle rd and none of my neighbours found it
Very upset customer and I’ll ask for my refund
30 June 2026
Reply from The Jewel Hut
Hi,
Thank you for your review.
We're sorry to hear you're disappointed.
According to the tracking information, your parcel has been delivered to the address provided on your order.
If you have not received your parcel, please contact our Customer Service team directly so that we can investigate this further with the courier and assist you in resolving the issue.
Kind regards,
Customer Services Team
Reply from The Jewel Hut
We're delighted to hear you love the watch and found our service to be very fast. Thank you for your wonderful feedback!
The Jewel Hut
Reply from The Jewel Hut
We're glad to hear your item arrived quickly. We appreciate your positive feedback.
The Jewel Hut
Reply from The Jewel Hut
Thank you for the 5 star view
Reply from The Jewel Hut
We're so pleased to hear that you experienced great customer service and really fast delivery. Thank you for taking the time to share your positive feedback; we truly appreciate it!
The Jewel Hut
Reply from The Jewel Hut
We're delighted to hear that you found our items to be well-priced and that you experienced fast delivery. Thank you for your positive feedback!
The Jewel Hut
Great service
Good delivery. Bought nomination charm as a present for our neice. She loved it
8 July 2026
Reply from The Jewel Hut
We're so glad to hear that the delivery was good and that your niece loved her nomination charm! Thank you for sharing your positive experience.
The Jewel Hut
Reply from The Jewel Hut
We're so happy to hear that your ordering experience was smooth and that our team member was helpful! We appreciate your kind words.
The Jewel Hut
Sometimes things that are too good to…
Sometimes things that are too good to be true turn out to be true. I’ve had some real gems off this place. My only gripe is that they’ve stopped letting you use discount codes in sale items 🤣
8 July 2026
Reply from The Jewel Hut
We're so happy to hear you've found some real gems with us! We appreciate your understanding regarding our discount code policy on sale items. We're always working to offer the best value.
The Jewel Hut
Beautiful jewellery delivered quickly…
Beautiful jewellery delivered quickly using regularly 5 stars all the way 😊😊😊😊😊
18 June 2026
Reply from The Jewel Hut
We are so happy you love our beautiful jewelry and that it arrived quickly! We truly appreciate your wonderful 5-star review.
The Jewel Hut
Reply from The Jewel Hut
We're so happy to hear how pleased you are with the charm and that your granddaughter will love it! Thank you for your wonderful feedback.
The Jewel Hut
Reply from The Jewel Hut
We're so happy to hear you had such a positive experience with our salesperson. We truly appreciate your recommendation!
The Jewel Hut
First rate product and service
Found a product that I could not find on the high street. Good price. Fast delivery. Product was exactly as described. Cannot fault this company
27 June 2026
Reply from The Jewel Hut
We're so happy you found what you were looking for and appreciate your kind words about our pricing and fast delivery. Thank you for your wonderful feedback!
The Jewel Hut
Reply from The Jewel Hut
We're delighted to hear that you found the ordering process easy and that your delivery was speedy! Thank you for your wonderful feedback.
The Jewel Hut
Easy to order online the website
Easy to order online the website, quick delivery & well packaged with a gift box & gift bag. Very pleased with the charm.
7 July 2026
Reply from The Jewel Hut
We're so pleased to hear that you found our online ordering process easy and that your delivery was quick and well-packaged. It's wonderful that you're very pleased with your charm!
The Jewel Hut
Reply from The Jewel Hut
We are so pleased to hear you had another excellent experience with us and appreciate your continued loyalty.
The Jewel Hut
Best price online
Best price online, delivered by Royal Mail in two days, really well packaged, whats not to like, brilliant, would have no hesitation in purchasing from the Jewel Hut again, Thanks guys Gordon S I
7 July 2026
Reply from The Jewel Hut
We are so pleased to hear you had such a positive experience with us, from the pricing to the delivery and packaging. We truly appreciate your kind words and look forward to welcoming you back again soon.
The Jewel Hut
Nomination bracelets Don’t think they are genuine
1)Placed an order for exactly the same bracelets however when they arrived one was the wrong size upon making contact with the jewel hut i was told i was the one who had ordered the wrong size ( i did not!) if the wrong size has been sent from their ends ofcourse they would have the invoice stating that my order was EXACTLY the same.
In the end i was made to pay for extra links to add to this out of no fault of mines and as i need to gift this item in 5 days time i had no choice!!!
2)Also There is NO FREE RETURNS so be mindful whether its a refund or return YOU will be paying .
3) On the product itself doesn’t look very sturdy looks very filmsy shein-ish quality not sure if it’s genuine. But as it’s a gift for someone as that’s what they wanted for their birthday and i haven’t seen a genuine one there is nothing to compare it to, not the greatest quality honestly IF it is genuine but sadly i really don’t think so
But it’s not for me.. so i had no choice!!
Couldn’t upload pictures to this review to show the quality as in the gold bracelet you can see silver showing through the links!!
4) Also another strange thing hope this helps someone is that When you order from them your tracking will say ‘ your parcel from
TH Baker ‘ Not jewel hut but when you google nomination brand these two websites do pop up and they are the same website just listed under two .
17 July 2026
Unprompted review
The earrings are a very pretty design…
The earrings are a very pretty design and just the right size. Delivered very quick. Overall very pleased with my purchase and service provided.
7 July 2026
Reply from The Jewel Hut
We're so pleased to hear you love the design and size of your new earrings, and that they arrived so quickly. Thank you for your kind words!
The Jewel Hut
Great price and very quick delivery
30 June 2026
Reply from The Jewel Hut
We're delighted to hear that you found the price great and experienced very quick delivery. Thank you for your positive feedback!
The Jewel Hut
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