The Kingdom Bank 

There’s no two-factor authentication, no login alerts, and no way to quickly secure your account if something goes wrong. These are basic security features for any modern bank. I shut down my account within a week because I didn’t feel safe.

Damaris at The Kingdom Bank always takes the time to explain all the features the bank offers and makes sure I understand how everything works. Whenever I have a question or need help, she’s there to guide me step by step. It’s great to have someone so knowledgeable and patient looking out for you.

I was told my business account would be active in a few days — nearly a month has gone by with zero updates or explanations. No communication, no apology, nothing. It’s been incredibly frustrating and shows a total lack of respect for customers’ time.

I reached out multiple times for help with a problem in my account, and weeks later I still haven’t received a meaningful response. Every email feels like it goes into a black hole. For a bank, this level of support is unacceptable and completely unprofessional.

This is by far the worst bank I have ever used. I received a transfer from a company based in the Netherlands, and instead of processing it normally, the bank blocked the transfer without explanation.

I was then forced to wait while they “investigated,” asking ridiculous and unnecessary questions about why the money was sent — despite the fact that this was a legitimate business transaction. I provided all requested documentation, including invoices and full proof of the source of funds.

After weeks of delays and extremely poor communication, they unilaterally returned the money to the sender, causing serious problems for my business and making this account completely useless. No proper explanation, no accountability, no professionalism.

I have accounts with other banks and tried to use this one as well — that was a mistake. Terrible service, very slow responses, and clearly unqualified staff.

I strongly do not recommend this bank to anyone, especially if you run a business or expect international transfers to work properly.

Based on my previous review Customer officer did come back to me saying the same thing the so called RELEVNT TEAM is has the matter and they will inform, in my surprise the RELEVANT TEAM never came back but I had to sit 3 days straight keep refreshing my page to see the option to appear and eventually it did and I was able to successfully deposit my funds, for future users stay with Jeton Cash Vouchar to deposit in Kingdom bank as it supports it and also Jeton Vouchar fee is 1% to deposit but Kingdom Vouchar is 6%. So buy Jeton Vouchar Only as kingdom Bank supports deposits from Jeton Cash Vouchar as well. But still Their customer Service and the so Called RELEVANT TEAM needs a ramp up very quick.

After submitting my passport and notarized rental agreement, I was told that account opening is only possible for residents within the EU. This should have been made clear from the start.

Good fast support, My contact Kerem D. does a very good job. He is very friendly and is almost always available. Minor issues are dealt with promptly. My experiences over the past 2 months.

I needed some help setting up international transfers for my business account, and Damaris was fantastic. She guided me through the whole process step by step, explained everything clearly, and answered all my questions. I felt confident the whole way, and it all went smoothly. Truly professional and supportive!

Verónica has been great trying to help me open a business account with them, we haven't finish the process yet, but the customer service has been incredible.

Huge thank you for your help Andżelika!
I must say she was so patient and understanding with me, finally a bank that provides me everything I need. Thank you.

Big thanks to Rasids from Customer Success! I made a mistake with my request, but he called me right away and after quick explanation from my side, he helped fix the situation promptly. I would recommend Kingdom bank!

Excellent experience with The Kingdom Bank. The onboarding was smooth, service fast, and everything clearly explained. A special thanks to Paolo, my account manager: professional, responsive, and genuinely helpful. Highly recommend.

Ali Provided Amazing Support!

The Kingdom Bank truly offers a wide range of solutions, and their staff are very knowledgeable, kind, and helpful. My Account Manager, Ali, explained everything clearly and patiently answered all my questions. I’m very satisfied with their service and would definitely recommend them

I've had a great experience with this online bank. Paolo, my account manager, always replies very quickly and is extremely helpful throughout every procedure. The service overall is very professional, and I feel well supported whenever I need assistance. Highly recommended!

I’m honestly furious. They deleted my review and I have no idea why?? I can provide the emails and proof of the contact with the kingdom bank.

In case they remove this one too, here’s the summary:
1.⁠ ⁠I was invited to open an account with Kingdom Bank right after I started the process with Jeton Bank, which made it very clear to me that they’re connected. Same setup, same style. And yes, I believe they probably have more companies under the same umbrella to move money around in different ways.
2.⁠ ⁠I had a meeting with one of their representatives, Muzaki, and he didn’t seem confident about the services or the company. He mentioned it could take more than a week for an application fee to arrive because things weren’t working properly at the moment at the kingdom bank. A week? For a bank? It already showed how unreliable their system is. The staff didn’t seem trained, didn’t understand basic financial terms. It honestly felt more like a call centre full of people who weren’t happy to be there and had no solid financial knowledge.
3.⁠ ⁠I know companies that have already onboarded with them, and even basic SWIFT or SEPA transfers don’t work properly. Payments get delayed forever or don’t arrive at all. Completely unacceptable.
4.⁠ ⁠The real issue seems to be the management. The employees just repeat scripts and don’t actually know what’s going on behind the scenes. Even they don’t speak positively about the company(this is the reason my concern started).
5.⁠ ⁠From everything I’ve seen and heard, this does not come across as a serious financial institution. It feels more like a place that focuses on onboarding high-risk clients just to move money around. That is my honest impression based on what I’ve experienced.
6.⁠ ⁠I was even told by their own employee on the meeting that the company is run in a very closed, Turkish traditional way, which explains a lot about how things operate internally.
7.⁠ ⁠I’m going to keep looking into this company, because there are too many unanswered questions. Who is running it? Who is investing in it? Why are they onboarding high-risk clients? Are they even authorised to operate in the UK? Where are their offices located? He said the it was located a walking distance from St Paul’s. But their presence in the uk raises a lot of doubts.
8.⁠ ⁠And yes, they will probably delete this review again. But if at least one person reads it before they do: please don’t open an account with this company. If they keep deleting my review, I’ll keep posting it. We need to stop this business from operating in European countries. Scammers are using this company to scam all of us.

Ali is a great manager. He helped me with a smooth account process. I highly recommend him for his timely responses and for patiently answering all my questions, even when I asked the same thing multiple times in a day.

It’s amazing lil while ago I talked to kerem demirag from the bank and it was pleasure talking to him and the way he explained is self satisfactory and I hope to be in touch so we can continue the business together thank you for your deep insights and for crypto market it seems so easy to go through the kingdom bank looking forward for the physical card now see how that will go

My client advisor Kerem helped me set up my account, and thanks to his support it all felt very simple—just as it should be.