The onboarding process was smooth and professional. They provided a SEPA account for my UK company and everything has been working good so far. Transactions are fast Also, Ali was extremely helpful t... See more
Company replied
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See what reviewers are saying
For the openning of our corporate account with your Bank, during a long time we had communicated with your Banking Manager Mr Kyrylo Feshchenko (from London Office of Kingdom Bank). In our opinion, he... See more
Company replied
I would like to thank Veronika Gallo, my account manager at Kingdom Bank, for her outstanding service. Her responses are always prompt and flawless—even faster than what I usually experience with ban... See more
Company replied
I would like to thank Kyrylo for his outstanding support throughout the onboarding process. He guided me seamlessly and made everything very smooth and easy to understand. Thanks to his assistance... See more
Company replied
Company details
Written by the company
The Kingdom Bank is a global fintech bank based in the Commonwealth of Dominica. Our award-winning bank proudly provides tailor-made secure, next-generation digital banking services to international customers. The Kingdom Bank provides corporate and correspondence banking services, local and global payments over 50 currencies.
Contact info
First Floor, 43 Great George Street, Roseau, Commonwealth of Dominica, 00109-8000, Roseau, Dominica
- support@thekingdombank.com
- thekingdombank.com
Breach of guidelines
Hidden or Misleading Fees
When I made my initial transfer, the platform promised minimal fees. But after reviewing my statement, I saw unexpected processing charges. Support just sent me to a long, vague policy PDF that didn't clarify anything. Feels like a bait-and-switch.
2 September 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
A solid choice for international business needs
Working with The Kingdom Bank has been smooth and professional. The onboarding process was clear, and once the account was active, payments and services ran without complications. The multi-currency setup and support team make it a solid choice for international business needs.
3 September 2025
Unprompted review
Reply from The Kingdom Bank
Dear Veronica De Madrid,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
App Flakiness & Repeated Logouts
The app itself looks modern, but it's not reliable. Frequent logouts mid-transaction, frozen screens, and one feature after another fails to work. It’s unacceptable for a "digital-first" service to be this unstable.
1 September 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
App Constantly Crashes"Despite the…
App Constantly Crashes"Despite the fancy branding, this bank is full of technical problems. My app crashes constantly, and I’ve had issues logging in multiple times. Not reliable for serious financial needs.
14 August 2025
Unprompted review
Reply from The Kingdom Bank
Dear Andelara,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. If you believe there’s an issue with your account or application, please contact our support team at support@thekingdombank.com or reach us through our contact page at https://www.thekingdombank.com/contact-us so we can assist you directly.
Kind regards,
The Kingdom Bank
Card Issuance Fee Surprise
I requested a "free" physical card during onboarding based on written confirmation from support—only to be hit with a retroactive $100 charge. They admitted the mistake but refused to issue the card for free. Felt predatory and disingenuous.
7 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
No transparency, just stalling
Every time I reach out, I get vague replies and no progress. I was promised my business account would be active in 48 hours. It’s been 2 weeks, and they keep asking for “one more document.
19 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Impressed
My experience with The Kingdom Bank has been good overall, sometimes there ar some delays with the transactions but what really stands out is the support I’ve received from Esra. She is professional, patient, always finds a solution and make sure my questions are answered clearly. She makes the difference
27 August 2025
Reply from The Kingdom Bank
Dear Rami 1,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
The app looks modern but it's not…
The app looks modern but it's not reliable. I kept getting logged out and some features just don't work properly.
26 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Still can’t withdraw MY money
I’ve been trying to withdraw funds for over a week. They claim there's a 'compliance hold' but refuse to provide any documentation or timeline. It feels like my money is being held hostage.
26 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
App never works properly.
The mobile app crashes constantly—especially during transfers or login. I’ve reinstalled three times, nothing changes. For a “digital bank,” their tech is embarrassingly unstable.
16 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Vanished funds, no help.
I transferred $3,000 to a vendor last week. Funds left my account but never arrived. Kingdom Bank says “we're investigating” but hasn’t followed up in 5 days. This is unacceptable.
22 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
I signed up with kingdom bank because…
I signed up with kingdom bank because they advertise quick withdrawals, claimed to be processed within 12 to 24 hours. When I requested a withdrawal, I expected it to arrive promptly, but here I am, five business days later, still seeing no sign of it. Every message to support only says the issue is out of our hands, and I’m asked to wait, no clear explanation, no timeline. It’s incredibly frustrating, especially considering I had faster withdrawals in the past for smaller amounts. The lack of transparency is the real problem, it's like they don’t care about their customers once money's on hold.
1 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Seamless account opening with TKB
Seamless account opening with The Kingdom Bank. Professional handling throughout, with all queries answered promptly. What truly stood out in my case was the personal attention from Kerem - attentive, solution-focused, and absolutely first-rate. Exceptionally professional and client-centric sales team. Highly recommended for anyone who values outstanding service.
15 May 2025
Unprompted review
Reply from The Kingdom Bank
Dear Holger Grimmig,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
Very competent service
Very competent service, really good work from Kerem D
21 August 2025
Unprompted review
Reply from The Kingdom Bank
Dear Maxim,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our customer support services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
I’ve had a very positive experience
I’ve had a very positive experience with The Kingdom Bank. The team is always ready to help, and as long as your documents are in order, you won’t encounter any issues. It’s also great to see that the bank keeps growing and actively works on introducing new services.
One of the most useful features for me is the crypto functionality, which makes managing digital assets much easier. On top of that, the fact that the bank provides a VISA card is a huge advantage — especially because when paying in USD, there is no conversion at all if you have USDT on your account.
I would also like to express my special gratitude to my personal manager, Kerem D., for his support and professionalism.
Overall, I’m very satisfied and look forward to seeing how the bank continues to innovate and expand its services.
19 August 2025
Unprompted review
Reply from The Kingdom Bank
Dear Ivan L.,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with payment solutions and customer service. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
Great the compagny and Veronica help me…
Great the compagny and Veronica help me more and verry for the service
15 August 2025
Unprompted review
Reply from The Kingdom Bank
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
Impressive
I’m truly impressed with their customer care. Esra, our account manager, has been incredibly helpful and attentive, always making sure my needs are met quickly and efficiently. It’s rare to find such friendly and reliable service these days, and I genuinely appreciate the extra effort. Highly recommended!
11 August 2025
Reply from The Kingdom Bank
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
Great bank
Great bank, Rabeb is super helpful and got us through everything we needed to. Could not recommend more highly!
15 August 2025
Unprompted review
Reply from The Kingdom Bank
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
Onboarded with The Kingdom Bank a…
Onboarded with The Kingdom Bank a couple of months ago and was impressed by the exceptional customer service. Esra was friendly, professional, and made everything so easy. She truly went the extra mile, highly recommend
13 August 2025
Reply from The Kingdom Bank
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
No way to run a business
I opened an account and requested IBAN numbers to transfer funds. The customer service support was initially helpful and quick to respond. However documents which I provided did not appear to satisfy their compliance department and no such numbers were provided. I followed up with three further emails to resolve this but the support person ignored them all and sent no replies. Not surprisingly I closed the account. Advice? - AVOID.
The response today from Kingdom Bank is typical of their 'boilerplate' response, claiming "a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences."
Be assured that my review was not part of any imaginary 'coordinated campaign' and was an entirely factual and genuine customer experience.
12 August 2025
Unprompted review
Reply from The Kingdom Bank
Dear Tim Bull,
Thank you for your feedback. Our account management team has attempted to contact you, but we were unable to reach you through the details provided. If you believe there’s an issue with your account or application, please reach out to our account team directly via Telegram at https://t.me/thekingdombanklivechat_bot for immediate assistance. If there are any delays in activating your account, our compliance team will provide a clear explanation in line with the regulations and policies we follow.
Kind regards,
The Kingdom Bank
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