I bought Anduril for my brother's wedding while on backorder. However due to law changes in the UK it took around five months for the new stock to arrive. Throughout, I was kept up to date on what w... See more
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Review summary
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This is the second Sword I have bought from the Knight's Vault. I would highly recommend them. Excellent quality sword and came really well packaged and came really quickly once dispatched. I ordered... See more
Company replied
I’ve bought from The Knights Vault twice now and both times received amazing swords. If something is on backorder you might need to wait a bit, but it’s absolutely worth it. Their customer support is... See more
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Company details
- #3 of 6 best companies in Souvenir Shop
- #54 of 135 best companies in Collectibles Shop
Written by the company
At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.
Contact info
102 West Bow, EH1 2HH, Edinburgh, United Kingdom
- 0800 093 7005
- shop@theknightsvault.com
- theknightsvault.com
4.8
Excellent
580 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great product and company
The item I originally ordered was discontinued. They immediately contacted me to let me know. They offered a full refund or gave me an alternate item. I actually liked that one better, as did my son whom the item was for. It was shipped quickly (international) and arrived in a timely manner. Thank you! Great company to deal with.
3 December 2023
Unprompted review
Reply from The Knights Vault
Thank you for your review, Laura!
Reply from The Knights Vault
Thank you!
LOVE this shop! VERY reliable!
Every time I order from The Knight's Vault they get the item to us VERY quickly! I adore their quality, love their shop (if in Edinburgh you must stop by), and the collections are excellent!
26 November 2023
Reply from The Knights Vault
Thank you, Sarah!
I absolutely love the knights vault and…
I absolutely love the knights vault and my latest purchase was delivered in 2 days,the staff are amazing and very helpful,i definitely recommend the knights vault to anybody that wants a unique gift for someone or something for themselves
18 December 2023
Reply from The Knights Vault
Thank you, Sandra!
Good products and service
Good products, good pricing on the site too. When contacted the staff were friendly and helpful. All round would recommend !
12 December 2023
Reply from The Knights Vault
Thank you, John!
The Customer Care from Sarah Newton was excetional.
The Customer Care from Sarah Newton from The Knights Vault was nothing short of exceptional and I am very grateful to Sarah for everything and all her efforts in trying to find a resolve in the delay with my purchase. I had ordered a sword for my son for Christmas. Unfortunately the Carrier, DHL has been holding my purchase since 27 November. It is now 14th December and they still cannot tell me why my purchase is on hold and what can be done to release it. Sarah has gone above and beyond in keeping in regular contact and trying her best to find a resolve. Her excellent customer care skills were demonstrated when she called other suppliers to find the same sword and have this delivered to me. We are still hoping to having the new sword delivered before Christmas, also got a 10% discount. Thank you Sarah for being so wonderful at your job. Very stressful when things go wrong but when you are in safe hands it really helps.
14 December 2023
Unprompted review
Reply from The Knights Vault
Thank you for your review, Paulette!
Easy to buy good delivery time and…
Easy to buy good delivery time and product was spot on
20 November 2023
Reply from The Knights Vault
Thank you Michael!
Great service
The knights vault did a great job, speedy delivery and when I had a issue with the product (which wasn’t even their fault) they honoured their word and sorted it out for me, great people great service, thank you knights vault.
20 November 2023
Reply from The Knights Vault
Thanks for your review, Irving!
Excellent customer care
Excellent customer care. There is nowhere else I would rather buy my swords from, I have received such fantastic service from all whom I’ve spoken to at the Knights Vault they really are so helpful. I can’t praise them enough.
20 November 2023
Reply from The Knights Vault
Thank you!
Beautiful product but they don't even send a suitable box to store it.
The product is lovely, but I expected at least a proper box to store. The box was completly covered in tape and shipping stickers that cannot be used to store or give as a gift. For the price and shipping cost, I expected better service.
24 November 2023
Easy to navigate website
Easy to navigate website. Plenty of unique gifts / products to buy. Fast delivery. Really pleased with my purchases.
Thank you
28 November 2023
Reply from The Knights Vault
Thank you, Simone!
Website easy to use
Website easy to use, and delivery is always prompt
Highly recommended
27 November 2023
Reply from The Knights Vault
Thank you!
Amazing service and fast delivery
Amazing service and fast delivery! I've brought a sword as a Christmas present for my sister and I'm 100% sure she's going to pee her pants! The quality of the sword is incredible, nice heavy the details on it are amazing. I'll definitely be ordering from here again!
25 November 2023
Reply from The Knights Vault
Thank you, Courtney! We hope your sister likes her sword for Christmas!
Ordering a sword
I ordered a sword which turned out to be on backorder, I received an email straight away from Yilin letting me know my options and kept me up to date on everything I needed to know. Although I didn't get the original sword I wanted we arranged for another one to be sorted out and delivery was quick and once again Yilin was great at keeping me updated and will hopefully get the one I wanted when back in stock. Will definitely buy again from here.
7 November 2023
Reply from The Knights Vault
Thank you, Daniel!
Excellent on every front
The product is excellent, brilliantly packaged and delivered promptly. I had an issue with one delivery as it was damaged by the shipping company and the customer service team at The Knight's Vault helped me immediately by sending a replacement sword as soon as they can. The communication is excellent and I'm so happy to have been a customer to be honest.
24 November 2023
Unprompted review
Reply from The Knights Vault
Thank you, Mark!
Super service
Super service. Speedy delivery. Will definitely recommend and shop here again
21 November 2023
Reply from The Knights Vault
Thank you, Deborah!
Online Experience
Experience was great ! Was shipped out quicker than expected. It was a present and the person loves it.
4 November 2023
Reply from The Knights Vault
Thank you, super pleased to hear that they are happy with their new sword!
Been really helpful in keeping me…
Been really helpful in keeping me updated about my order when it was back stocked and quick to respond. Thank you.
20 November 2023
Reply from The Knights Vault
Thank you, Christopher!
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