Caveat emptor
Possibly the worst experience I've had with an online purchase. Everything about it was way harder than it ever should be, from ordering, from paying, from unresponsive support to never receiving my goods. I had to use Article 75 and get the bank involved to get a refund, which I finally received five months after initial order.
Reply from The Laboratory Store
Apologises as we dont use TrustPilot at all
1) Unfortunately we do not service B2C customers - "UK Terms and Conditions of Sale for Business To Business" is clearly stated on our website, and you have to agree our terms of sales before proceeding. It even requests in the checkout , VAT Number and Company Name.
Our model is working B2B, so we asked the contact for his VAT Number , and company information and it was not provided so the order was cancelled
2) Since then the author has rightfully claimed back his refund by the payment gateway and meanwhile our company was requested to made a BACS payment to refund to the authors direct bank account. Since May 2025 the author has not responded to any communication about the double refund, so we are proceeding with Thomas Higgins to the matter to court.
We have since reviewed our processes to ensure no orders can be entered onto our website with the correct B2B details.