The Lawn Pack Reviews 

371
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, noting that their previously patchy outdoor areas quickly became lush, healthy, and completely transformed into green carpets. People also frequently mention that the friendly support team provides incredibly helpful guidance and very quick responses whenever they need gardening assistance. However, some reviewers were not happy with the overall results, mentioning that the grass seeds simply did not germinate and left them with stubborn bare patches. A few consumers also felt that the items were rather expensive and failed to provide any noticeable improvement to their lawns.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and delivers fast,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents provide fast,... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting the quick and helpful... See more

Quality

Clients share positive opinions on quality, consistently highlighting top quality products and impressive... See more

Staff

People report positive experiences with staff, highlighting their helpful and responsive approach. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love it,that’s all I need to say. LawnPack was recommended by a friend who has the most beautiful lawn,whereas mine was awful. Really simple easy to follow instructions,great customer service suppor... See more

Rated 5 out of 5 stars

I’ve been using The Lawn Pack for eighteen months now, and have subscribed to their annual plan. My lawn has transformed from a brown, patchy mess, to a lush, all-year green delight by following their... See more

Rated 5 out of 5 stars

I had been using a well-known national lawn company for years but was perpetually disappointed with the results. Since buying a small aerator/scarifier and starting with The Lawn Pack my lawn has tra... See more

Rated 5 out of 5 stars

Applied the Stronger Roots Grass seed and the Autumn Pack to a lawn which was in a bad state having suffered through the long hot summer. In large patches the grass had just died leaving bare earth. A... See more


Company details

  1. Seed Supplier
  2. Fertiliser Supplier

Written by the company

The easiest way to get a lawn you love - fast. The Lawn Pack & The Lawn Pack Plus have transformed over 50,000 lawns. Each kit includes step-by-step guides for guaranteed professional quality results in just 4 weeks. We also offer seasonal treatments and fertilisers to keep your lawn green, healthy, and thriving all year round - no lawn care service needed. Get 15% off when you use to our Seasonal Pack Subscription!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

371 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(371)

115 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not trust the “guarantee” - it is a sham!

Despite following the instructions to the letter, the Lawn Pack did not work on the patches on my lawn. Therefore, I contacted them with before and after photos and timings of what I did when. Over the course of several emails that were evidently fishing for me to make a mistake, I was told that because I didn’t mow the lawn at quite the right time, the guarantee would not be enacted. This “guarantee” is a complete fallacy; you will never get your money back, you will always have done something slightly wrong about which you knew nothing, meaning the fault lies with you. Their “guarantee” is simply not to be trusted. I have felt at every turn that I was not being asked questions in order to find a solution to my lawn, but to find a reason not to enact the guarantee. It worked, of course; I firmly believe that no matter what I said I had done, it would have been the wrong thing or at the wrong time or in the wrong order, and therefore my fault. Be warned!

14 July 2025
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

Hi Greg,

Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that you were disappointed with your experience.

We understand how frustrating it can be when lawn repairs don’t go as expected, especially when you’ve put in the effort to follow instructions. That’s why, when you reached out to us, our team carefully reviewed your photos, timeline, and process in detail. Our aim throughout was not to find fault but to understand what happened and work with you to improve the results.

While our lawn guarantee does rely on certain key steps - like timing your mowing, watering, and seeding correctly - we know that real-world conditions aren’t always perfect. In your case, although the original guarantee conditions weren’t fully met, we still offered additional products free of charge to help support your lawn’s recovery.

We’re sorry that this didn’t meet your expectations, and we genuinely regret that you feel the guarantee wasn’t honoured in good faith. We take all feedback seriously, and we’ll be using your experience to further improve how we communicate our process and support customers in getting the best possible results.

If you’d like to continue working with us on this or share more detail, our team is still here and happy to help.

—The Lawn Pack Team

Rated 5 out of 5 stars

The Lawn Pack

After trying several different treatments for my tired looking lawn I found The Lawn Pack on FB . After buying and following the comprehensive instructions it has made a huge difference. Two weeks in and my lawn is already looking so much better , even though results take 4 to 8 weeks. Really pleased and impressed.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

We had fantastic results with this

We had fantastic results with this. I had a query which I emailed and a member of the team replied within a day. Our lawn was non existent in places so we dug it all up and started again, enriching and aerating the soil then applying all the products in the lawn pack. The instructions and aftercare info supplied was great and we followed the watering schedule. Pretty straightforward all in all. Within a week the seeds germinated, within 4 we had a proper lawn we had already had to mow twice. It has transformed our outdoor space and I would highly recommend.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

100% works! I was a skeptic and have to admit it isn’t an internet scam!

Firstly, I know NOTHING about gardening! Secondly, this kept coming up on my Instagram and Facebook, so I assumed it was a scam product, but I took the leap of faith! So, when I got this, I did read all instructions because I assumed I’d do it wrong. Then following the instructions I thought I had ruined my lawn…..then I eventually mowed it after leaving it to grow out, and wow! It is amazing and shows if you follow the steps, anyone can do it and have amazing lawn! I promise you, this is written by a real person who was unsure this was even a real product.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Walk the extra mile for you

Suzanne walk the extra mile to collect my return parcel from a store due to my mistake of not sending direct to their office address.

It is beyond their company policy but Suzanne helped. The problem was resolved immediately instead of waiting the parcel return to me then send out again.

This customer satisfaction mentality and flexibility gave me confidence I will buy again from them.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, they rip people of paying loads of money! They blocked me from the lawn fan fb page just because I was telling the truth about how bad the products is. I paid by credit card! I did a charge back and they refunded me after weeks of ignoring my messages!

The lawn pack doesn’t work ! Now my lawn is full of grass seed and blames the birds!!!

19 June 2025
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

We're genuinely sorry to hear you had a frustrating experience, and we appreciate you sharing your thoughts.

To clarify, we absolutely did not ignore your messages. Unfortunately, the emails containing your images did not reach us due to large file sizes, which prevented them from being delivered properly to our inbox. As soon as we became aware of the issue, we processed a full refund promptly - well before the chargeback was completed.

As for the Lawn Club Facebook group, it's a community built to support and help lawn enthusiasts. While we always welcome honest feedback, the group is not a place for repeated, unconstructive posts that can discourage or mislead others - especially when we've already resolved the issue by refunding in full.

We're sorry that your experience didn’t meet your expectations. While many customers do see strong results, lawns can be affected by various external factors. We always aim to provide advice and support where we can, and we wish you all the best with your lawn moving forward.

- The Lawn Pack Team

Rated 1 out of 5 stars

I had high hopes for this lawn pack…

I had high hopes for this lawn pack after seeing all the positive reviews and the promises made on their website. Unfortunately, it didn’t live up to expectations. I purchased the starter pack hoping to improve my patchy lawn, but even after following all the instructions carefully, my grass is still very patchy with no noticeable improvement.

What’s been even more frustrating is the lack of customer service. I’ve emailed them multiple times for advice and support, but have yet to receive any kind of reply. It’s disappointing to spend money on a product and then be ignored when it doesn’t work as promised.

Overall, I wouldn’t recommend this based on my experience. The product didn’t deliver, and the customer service has been non-existent.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

A superb product

A superb product! I recently moved into a new house where the previous owners had never looked after the lawn. In 4 weeks from re seed the results are unbelievable. Was very impressed but agree with other reviews on here - takes a lot of work before hand and to keep the grass moist onwards before first cut.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Expensive and not worth while

As others have said, it's expensive for what it is and certainly wouldn't cover 50sqm as advertised. Over 10sqm of fresh top soil, following their instructions I managed a patchy 2sqm. I have had better results using grass seed from other shops.

11 June 2025
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

Hi Sam,

Thanks for your feedback. We're sorry to hear the results didn’t meet your expectations - many of our customers do see excellent coverage, so we’d really like to help get to the bottom of what happened.

To clarify, each Lawn Pack is carefully measured to cover 50sqm of actual lawn area. All of our product testing, instructions, and customer reviews are based on this, and when applied as directed, the pack should comfortably achieve full coverage across that space.

While we appreciate that value is subjective, we don’t believe the Lawn Pack is expensive for what it provides - a complete new lawn including premium grass seed, fertiliser, and expert guidance. Many of our customers find it a convenient, cost-effective alternative to buying everything separately or hiring professional lawn services.

If you're seeing results in just 2sqm, there may have been an issue with the conditions or application, and we’d love the opportunity to help. Please reach out to our team so we can take a closer look and get things sorted.

—The Lawn Pack Team

Rated 5 out of 5 stars

IT Actually worked ⭐️⭐️⭐️

After coming across this page a few months ago and my lawn looking very very tired so decided to order the lawn pack for the very first time. I was very sceptical at first, but after reading the reviews, I thought I’ll give it a crack. From when making the order to finally seeing the results today I can honestly say it works and you have to do if your lawn is looking bad like mine was. From some of the product’s that was in the pack I wouldn’t have had a clue doing this myself. I will not be trying different things myself and wasting money. This is my go to every single time. 10/10 amazing results I will notes YOU HAVE TO FOLLOW THE STEP BY STEP if you miss steps you will not get the best results so keep that in mind.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Don’t be drawn in

Didn’t work and I didn’t realise it was a subscription.
Never again

16 May 2025
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

Hi Nigel,

Thanks for your review, and we're sorry to hear you didn’t get the results you hoped for.

Regarding the subscription - you would only have been enrolled if the option was actively selected at checkout. We always make this clear during the ordering process, and customers must confirm it before completing their purchase.

That said, we understand how easy it can be to miss the details when checking out quickly. If you'd like to review or cancel your subscription, please don’t hesitate to get in touch - you are free to cancel at anytime.

We’d also love to understand more about what didn’t work with your lawn results. If you’re open to it, our team is here to help troubleshoot and get things back on track.

—The Lawn Pack Team

Rated 5 out of 5 stars

Complete satisfaction

Complete satisfaction with this product, from the process of the ordering to the step by step guides and videos available to assist the newcomer to the Lawn Pack. Does exactly what it says on the advertising. I was not disappointed and my lawn grows from bare patches to a lush vibrant green lawn. Highly recommend this product and brand.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Dirt to lush lawn in 4 weeks

Started my lawn renovation on the 12th of April using the Lawn Pack, had germination within 7/8 days and a full lawn in 4 weeks. The pack came with seed, fertiliser and a bio boost. The instructions and guidance were clear, not to mention the ongoing support and information on the Facebook group and via email.

One thing I will say… This stuff is not magic! People expect to put the seed down and get results, you have to ensure you prep well and water water water or you won’t get the results, but as mentioned above with the ongoing support I can’t see how you could fail!

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Waste of money

Very, very expensive for what it is.

I've had far better results by myself just buying good quality grass seed and fertiliser from a garden centre.

I bought this expecting it to be better and it just isn't. You still need to do all the usual prep, scarify, aerate, top dress with decent top soil etc.

It's just very expensive for what they send and you can buy better products separately yourself.

This isn't a silver bullet. Completely underwhelmed.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

First time user of lawnpack

I ordered the pack as a first time user and not knowing what to expect at all.
The box arrived and everything was simple and clearly packaged inside.
A simple easy to read set of instructions and additional pictures to aid in the description ( as words are not always as clear as pictures, however great you can describe something).
I followed the steps exactly and the spent a whole day weeding, seeding,fertilising and then covering all with topsoil.
The garden looked a mess once finished (hahahaha). However within weeks there was life and now I have a full lawn that has been cut twice.
I did have 2 problems. Well 3 if you count them individually.
My 2 cats, they dug up a few areas when they tried to dig the garden and the other was the supplied liquid. Getting the measurements quite right was a little difficult,
My suggestion is a redesign of the bottle to have a measure window in it or a measure spout built in.

Totally loved this pack though and would use again.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing results

Applied the pack mid April after aerating and scarifying the life out of it (it was mostly moss and clover). Followed the instructions and kept it watered. Just done the first mow and honestly, grass from the new seed looks and feels fabulous. I now have a few disappointing patches where the old grass was that I didn’t overseed so I’ve order more seed to get it perfect. Would thoroughly recommend as the past few years my lawn has been a ‘moss’ 👏

1 May 2025
Unprompted review
Rated 5 out of 5 stars

From bare to thick hair!

My lawn was full of big bumps and lumps before, I completely removed raising turf and levelled everything out, leaving a blank canvas for the new seed.

I seeded on the 20th April and just done the first cut yesterday after being on holiday for a week and the results are nothing short of amazing!

Hard work definitely pays off, with the right prep, you will receive great results!

My lawn now feels like a thick carpet already in just the few weeks it’s been growing and will only get better and keep nice with all the seasonal packs from lawn pack!

14 May 2025
Unprompted review

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