The Leather City Reviews 

907
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of products, highlighting beautiful craftsmanship, premium materials, and perfect fit for custom-made items. People consistently commend the outstanding customer service for its responsiveness, thoroughness, and proactive communication regarding measurements and order updates. Many consumers also appreciate the smooth ordering process and prompt delivery, often receiving items earlier than anticipated. However, some customers noted occasional delays in order processing and delivery. A few also felt the product received did not always match the item ordered or its description, citing discrepancies in material or design.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently describing items as... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship,... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding communication and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as simple, thorough,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my custom made Negro League Baseball Varsity Jacket a couple of days ago and I am extremely happy with my purchase. A well made jacket. Stylish and made with quality materials. Espec... See more

Rated 5 out of 5 stars

Overall the color, fabric and fit were exceptional. A friend who's been a professional seamstress for over 40 years said the suit was very well made for the pricing. Unlike janky looks and gross sizi... See more

Rated 5 out of 5 stars

I ordered all the way from the USA and I truly had such a great experience. All my questions answered, wonderful customer service, and overall a wonderful product. Everything arrived perfectly, truly... See more

Rated 5 out of 5 stars

I ordered a jacket last year, and although the order took a long time to be processed and shipped, i received a quick answer every time i had a question about the order. The jacket itself is great, it... See more


Company details

  1. Outerwear Shop

Written by the company

Heritage. Premium Quality. Commitment. Satisfaction


Contact info

4.8

Excellent

TrustScore 5 out of 5

907 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(907)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shang Chi Movie jacket

The team made a fantastic jacket for me. I rarely see jackets I like and then discovered the Jacket worn in the Shang Chi movie.
The guys at Leather city produced an amazing jacket, I really love it. Quality is great and customer service was excelletn

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Dream customer support

Customer service team is the absolute dream, helped me get a seamless refund on my order and even showed me pictures of the jacket that I was going to purchase. These guys are absolutely awesome when it comes to helping out their customers and I look forward to coming back to them in the near future.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent customer service and very prompt with queries. It is so refreshing to get a professional, helpful person. Good quality suit, well made and packaged appropriately. Thank you

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered a jacket which took several weeks to arrive which I already knew would be the case due to the design. The team kept me well informed and provided me with regular updates. The jacket looks amazing which I am very grateful for. Would highly recommend to anyone and would certainly order from them again.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick & Constructive

Once shipped, the order arrived extremely quickly. When I got a small issue with the item, customer service was reacting incredibly swiftly, providing me with both questions and constructive answers concerning my issue within 5 min. Can recommend!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Riddler Jacket

I bought The Leather City's replica jacket of Paul Dano's Riddler, and I love it! fits me perfectly, it's just the right size, and it both looks and feels wonderful! The buttons were a little loose, but other than that, I've greatly enjoyed using this jacket for my Riddler cosplay!

I ordered the jacket in 2022, and have loved it since.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

I read that the customer support on…

I read that the customer support on this site was excellent and I was not disappointed. Very straightforward and easy to use site. I got help with sizing and it worked out very well. No complaints from me and wouldn’t hesitate to use again. More like this please👍

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional seamless service


The process from ordering to the safe, speedy delivery was seamless. The communication from the company following the input of measurements on line was very professional and also personal ensuring the measurements were correct. The jacket was delivered speedily and we were kept informed throughout. When the jacket arrived it was no less than perfect. The leather is soft, durable and is of extrem high quality. I would not hesitate to order from your company in the furte. I would highly recommend you. Thank you for your exemplary service.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer care

I have to say the communication and customer care was fantastic. Always received a reply to emails almost immediately, always making their best efforts to get my order to just right. Thank you 😊

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality is amazing

Quality is amazing, sizing was as said , customer service was top quality and the leather jacket survived me black out drunk at a pirate festival with no tears or any kinds of damage! Will be buying again from here!!

29 April 2025
Unprompted review

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