Theleatherrestoration Reviews 135

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers frequently highlight the exceptional quality of the work, noting that items often look brand new or even better than before. Many people praise the efficient and professional service, appreciating the reasonable pricing and clear communication throughout the process. The staff is consistently described as helpful and skilled, with many consumers expressing satisfaction with the results of their repairs and restorations. However, some customers also noted significant issues with the product and service. A few people reported that repairs were poorly executed, leading to discomfort or further damage, and that concerns were raised regarding replacement parts or the handling of original components. There were also mentions of prolonged repair times and difficulties in resolving issues after the service was completed.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers were delighted with the results, praising... See more

Service

Clients share positive opinions on service, frequently praising the efficiency and quality of repairs, with... See more

Quality

Consumers find quality to be positive, with many praising the excellent craftsmanship that restored items to... See more

Staff

Users describe positive interactions with staff. Many customers praise the efficiency and professionalism of... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices reasonable, with some noting... See more

Based on these reviews

Rated 5 out of 5 stars

I am over the moon with the result Grace got with my tricky little burn (actually it was quite big - the size of my middle finger nail - achieved by burning an incense cone). Grace really lived up to... See more

Rated 5 out of 5 stars

Had a zip replaced in an old leather jacket, very few places offer this service. Trevor handled the process well and the repair was done for a reasonable price and within expected time frame. Pleased... See more

Rated 5 out of 5 stars

I asked for an old leather jacket to have the lining replaced with as close to original as possible, label transferred and a hole in the arm repaired. It has come back just as I have asked and I am re... See more

Rated 5 out of 5 stars

We had a saggy cushion on a leather sofa replaced today, Grace did a fantastic job and was very professional. The sofa feels like new again. Communication with this company was excellent, quick respon... See more

Rated 5 out of 5 stars

I had a car seat tear, drivers side in my BMW X5, the leather restoration team booked me in and carried out the work. unbelievable result and and a fantastic end product, superb company and will def... See more

Rated 5 out of 5 stars

Fantastic result on repain to our cream leather sofa. It had a worn out surface on one seat cushion and looked terrible! Now it looks like new again…just amazing, cannot give them enough praise for h... See more

Rated 5 out of 5 stars

Although nothing to do with leather, they organised for a technician to do a home visit to replace the webbing on bamboo furniture. The technician came promptly with all she needed to complete the ta... See more

Rated 5 out of 5 stars

I recently sent a leather briefcase to Leather Restoration to repair a broken handle. The cost include postage to a from the company. The handle looks really good as they manage to match the leather.... See more

Rated 5 out of 5 stars

I was a little nervous at first, sending off my favourit & most expensive clothing item ever, my leather jacket, for a repair on a small patch at the very front of the jacket where the leather was cr... See more

Rated 5 out of 5 stars

5-star experience for me! I got a few quotes from various leather repair places and the prices varies wildly. These guys set their prices in line with my expectations (considering the work that need... See more

Rated 5 out of 5 stars

A quick response to my enquiry. The technician was pleasant, efficient, and took the time to explain the issue, which was different from what I had originally contacted the company about; this requir... See more

Rated 5 out of 5 stars

Our settee and two arm chairs are over twenty years old and even though we have looked after it, it was starting to look worn and going a bit saggy. Grace has done a wonderful job. All the worn out ar... See more

Rated 5 out of 5 stars

Leather Restoration recently restored / refurbished my much loved but very ‘distressed’ 20 year old leather jacket. I was very impressed with the quality of the work, which was excellent, and also Tre... See more

Rated 5 out of 5 stars

Absolutely fantastic service! My tatty leather jacket came back looking like new. It's a jacket I love and I thought it was at the end of its days but now looks fantastic . Fast turnaround, excellent... See more

Rated 5 out of 5 stars

Really simple process to send laptop bag for repair and the bag has been returned safely and promptly. The repair seems to be of excellent quality and I am delighted to be able to use the bag again.

Rated 5 out of 5 stars

My Leather sofa had a split and some scuff marks on one seat. The other side was fine as was the matching chair. I contacted The Leather Restoration Company. From the start they were helpful and ple... See more

Rated 5 out of 5 stars

Had some repairs completed today from Grace, very hard to notice the work has been completed. Thanks Trevor for the clear communication it’s been a pleasure

Rated 5 out of 5 stars

Extremely happy with the job that was done. Had a large mark on the beige leather back seat of my car. Totally vanished!!!! Really impressive job and no nonsense approach. Highly recommended

Rated 5 out of 5 stars

From initial contact with Trevor very helpful and quick responses to my emails. Date to do works very quick. Then dealt with Sam who confirmed date and time. The lady that came to do the works was... See more

Rated 5 out of 5 stars

Trevor was prompt with email replies. Gary came out today and sorted out the mark and discolouration on my sofa and it looks great! Really pleased with it and price was reasonable too.

Rated 5 out of 5 stars

Booked them (Trevor?) to have the front seats of my beloved M3 cleaned and refurbished. Completed the work with the car on my drive - very convenient. Wow! amazing job! They look like new now! I’m... See more

Rated 5 out of 5 stars

Repair was excellent, great advise given too by Gary. Sofa no longer looks a state, best cash spent this year. Well done Superb service And inexpensive too

Rated 5 out of 5 stars

Thanks very much - my faded and battered leather bag given a new lease of life - very happy with the service.

Rated 5 out of 5 stars

Efficient service, updated when enquired, beautiful work, fitted a new double zip in my leather jacket 😍

Rated 5 out of 5 stars

Had a decorator in who splashed arm of leather chair with paint he rubbed the leather and took the leather colour out I phoned leather restoration who asked me to send photo of damage he told me could... See more

Rated 5 out of 5 stars

The lady arrived on time She was very efficient and replaced the cushions I provided for the seats of my two recliner chairs taking great care in her work. I have no hesitation in recommending... See more

Rated 5 out of 5 stars

The team at Leather Restoration have beautifully restored my old leather jacket - I cannot believe how good it looks - better than when it was new! I wouldn’t hesitate to recommend their services.

Rated 5 out of 5 stars

Two leather jackets restored to pristine condition. Fantastic customer service and fast turnaround time. Very happy and would recommend and use again.

Rated 1 out of 5 stars

Avoid Avoid Avoid!!! if you value your property stay aware, strongly suspect they have no intention of returning our property. Seriously contemplating contacting the police via an online crime repo... See more

Rated 1 out of 5 stars

I used them to replace the leather trim on a TUMI backpack. Valued over £1,000. When I got it back they had used 'pleather' not real leather, badly trimmed, and badly sewn. First time I used it th... See more

Rated 1 out of 5 stars

Absolutely avoid this company. 2 males responded from the company email (Hotmail address) Stated a price but declined to provide any details. Trevor & Simon as other reviewers have mentioned. When... See more

Rated 1 out of 5 stars

After they padded my chair they said not to sit on it for two hours and then it was too late to realise it was really uncomfortable, sloping to one side and too high. You couldn't lean on the arm r... See more

Rated 1 out of 5 stars

I sent a leather jacket off for repair before Christmas and have not had it back. All I received was an email from 'Trevor' asking for payment of £125 plus £25 if I wanted it cleaning and his bank de... See more

Rated 1 out of 5 stars

Spoke to Trevor and Simon who were completely useless. Absolute con and waste of money. First of all, they spent about 2 months to repair one zip on a leather bag. The zip they fitted was cheap and di... See more

Rated 1 out of 5 stars

Corresponded with Trevor via email, who arranged a visit to repair our broken leather sofa. Gentleman came out to repair the broken straps and cushion foam which had moved, didn’t want us watching... See more

Rated 1 out of 5 stars

Awful, I wish I had read the reviews before I sent my bag for repair. I have lost £69, they spent 6 weeks to replace the zip on my bag and didn't replace it, it broke again on the first use. Extremel... See more

Rated 1 out of 5 stars

BEWARE SCAM!!!!! Communication was unnecessarily rude and unprofessional from the outset. I simply requested an update regarding the agreed lead time, and instead of receiving a polite confirmatio... See more

Rated 1 out of 5 stars

🚨 AVOID THIS COMPANY AT ALL COSTS 🚨 Consider this your warning. Every negative review points to the same individuals—Trevor, Simon, and Sam—operating like con artists. They lure you... See more


4.0

Great

TrustScore 4 out of 5

135 reviews

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Rated 1 out of 5 stars

Car door handle painting

Technician arrived and do job on 20 minutes which was suprisely quckly.
After one month all paint gone from my door card and it is now same condition as before .
When i contacted them and asked for fix this under warranty , response was it is not covered by warranty.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Hiding From The Sheriff

I used them to replace the leather trim on a TUMI backpack. Valued over £1,000. When I got it back they had used 'pleather' not real leather, badly trimmed, and badly sewn. First time I used it the back panel separated from the front!
Emailed them both through their web site and through 'Trevor's email. No replies.
I then raised a claim here in Scotland through the Courts Simple Procedure. Which they found in my favour. No reply to them from business.
I contacted the Sheriff's office in my area but they said as need a physical address to take action. The only address is a business address of 'convenience' in London. Nothing in Companies House.
So I have no recourse but to make it my mission to tell everyone, everywhere about them.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Service with care and attention to detail.

The lady arrived on time
She was very efficient and replaced the cushions I provided for the seats of my two recliner chairs taking great care in her work.
I have no hesitation in recommending the Leather Restoration Co. for their work.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Leather jacket

The team at Leather Restoration have beautifully restored my old leather jacket - I cannot believe how good it looks - better than when it was new! I wouldn’t hesitate to recommend their services.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently sent a leather briefcase to…

I recently sent a leather briefcase to Leather Restoration to repair a broken handle. The cost include postage to a from the company. The handle looks really good as they manage to match the leather. The job only took approximately 2 weeks. I was extremely pleased with job and would definitely recommend them.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Repair was excellent

Repair was excellent, great advise given too by Gary.
Sofa no longer looks a state, best cash spent this year.
Well done
Superb service
And inexpensive too

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid!!

Avoid Avoid Avoid!!! if you value your property stay aware, strongly suspect they have no intention of returning our property.

Seriously contemplating contacting the police via an online crime report to report these fools. I will not stop u till I get my property back!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service

Trevor was prompt with email replies. Gary came out today and sorted out the mark and discolouration on my sofa and it looks great! Really pleased with it and price was reasonable too.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Will be contacting Trading Standards

I sent a leather jacket off for repair before Christmas and have not had it back. All I received was an email from 'Trevor' asking for payment of £125 plus £25 if I wanted it cleaning and his bank details. I asked for some photos to show the repair had been carried out properly but have heard nothing. They still have my jacket. I have no faith whatsoever in this Company. There is no contact details, phone number etc and a no reply email. I wrote to the address that my jacket was sent to but the letter came back with no response. I will be reporting them to Trading Standards. I'm normally very careful with online companies and sending stuff through the post and wish I had done a bit more diligence beforehand

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Delighted with the work that was carried out

Our settee and two arm chairs are over twenty years old and even though we have looked after it, it was starting to look worn and going a bit saggy. Grace has done a wonderful job. All the worn out arms are back to nearly new again and she has plumped up the seats and back cushions. We are so delighted and would definitely have Grace back to do any more work which might be needed.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the job done

Extremely happy with the job that was done. Had a large mark on the beige leather back seat of my car. Totally vanished!!!! Really impressive job and no nonsense approach. Highly recommended

18 November 2025
Unprompted review
Rated 1 out of 5 stars

🚨 AVOID THIS COMPANY AT ALL COSTS 🚨

🚨 AVOID THIS COMPANY AT ALL COSTS 🚨
Consider this your warning. Every negative review points to the same individuals—Trevor, Simon, and Sam—operating like con artists. They lure you in with seemingly professional initial contact, but once the work is done, the nightmare begins.

I hired them to re-cushion a leather sofa with high-density foam. The technician took a sample on day one, returned later to complete the job, and immediately became defensive about anyone observing her work. Once finished, she rushed for payment via bank transfer and issued a “receipt” from a shady email address: noreplyleatherrepairreceipts@g***l.com. The invoice contained zero details, and the email itself bluntly stated: “DO NOT REPLY TO THIS EMAIL ADDRESS… YOU WILL NOT BE RESPONDED TO.”

I followed instructions not to use the sofa for four days. When I finally did, the problems were glaring:

A large gap between the seat cushion and backrest

The front section visibly thicker than the back

Uneven foam distribution creating an uncomfortable, awkward seating position

When I raised these issues, Trevor arranged another visit. The technician flatly denied any problems and brushed me off with vague promises to “speak to the office.” After repeated follow-ups, I was told there was “no issue.” My request for a second technician was ignored, and eventually, they stopped responding altogether.

I have now reported this company to Trading Standards. Their refusal to provide a phone number and reliance on email-only communication is no accident—it’s a deliberate tactic to dodge accountability.

👉 This is not a legitimate business. This is a scam. Do not fall for it. Protect yourself and your money—AVOID, AVOID, AVOID.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Top class restoration to a tricky leather burn

I am over the moon with the result Grace got with my tricky little burn (actually it was quite big - the size of my middle finger nail - achieved by burning an incense cone). Grace really lived up to her name, she arrived composed, was honest about what she thought would be possible, not raising my hopes but diligently and conscientiously worked to achieve a near miracle. The result is barely noticeable and very well matched in colour. It has improved further overnight so only from certain angles can it even be noticed. The response from booking to having the work done was very good and I would highly recommend. Thanks team.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault this company

From initial contact with Trevor very helpful and quick responses to my emails. Date to do works very quick. Then dealt with Sam who confirmed date and time. The lady that came to do the works was beyond excellent. I did not believe that my suite could be made to look as if it had just come out of the showroom. 100% satisfied.

21 October 2025
Unprompted review

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