For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more
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Company details
- #47 of 60 best companies in Vehicle Parts Shop
Written by the company
Retailer of caravan and motorhome parts, spares and accessories.
Contact info
Moat House Square, LS23 7FB, Wetherby, United Kingdom
- sales@theleisurewarehouse.co.uk
- theleisurewarehouse.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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I've not received the product
I've not received the product , despite it being schedule for delivery a week ago. I contcated them a week ago and followed uo 3 times, but still no reply by email or phone. Their customer service is non-existent.
Good communication quick delivery 👍
Wrong item sent
Wrong item sent. After sending email to their customer service and saying my issue would take 24-48hrs to deal with it has passed their stated deadline for their false promise online. It is now looking like i will have to take legal advice for my next step. Avoid this company like the plaque.

Reply from The Leisure Warehouse
Very disappointing customer service
Very disappointing customer service. There is no phone number available which I understand, they want to to email. I emailed twice and haven’t had a single response. Order took ages to arrive, when finally delivered was left in the rain, in full view of the street so it risked being stolen. Parcel clearly said, hand to resident, do not leave anywhere else. Leisure Warehouse not interested.
I'm giving full stars even though…
I'm giving full stars even though original order was wrong they quickly remedied it and sent me correct order that's all you can ask
Need a replacement for my Thetford…
Need a replacement for my Thetford caravan toilet. Easy to order, fast delivery and easy to fit. Thanks
Fair price good communication fast…
Fair price good communication fast delivery and on time
Great Service
Great, very helpful and provided exact info I needed for my caravan make & model.
Smaller than original but works fine
The part arrived promptly, it was half the size of the original, but the leads were identical. When fitted it appears to be working as it should.
Excellent quick sevice
Great service and customer support.
Took my money and now ignoring my emails
I’ve emailed your only method of contact multiple times regarding an item I’ve paid for which you mentioned was on back order but didn’t give me a time frame when it would be restocked. I’ve requested for a refund multiple times which you have ignored.
Product ok service less so
Product ok service less so. I ordered a piece for my Thule step. I waited a week or two and nothing came so I emailed the company who made up and excuse there had been a delivery issue and lo and behold the product cam a couple of days later. So yes use the company but be mindful some orders seem to get forgotten
Great products at great prices and very…
Great products at great prices and very good quality and service
Well packaged and ease of ordering
Well packaged and ease of ordering
Prompt reply to a query by email
Item not delivered - refund will be issued
Item didn’t get to Evri, but the store replied within 48 hours and have agreed to a refund.
My order was sent out for delivery the…
My order was sent out for delivery the next day if ordering, I paid for 24hours home delivery but never received it for 4days, nothing to do with leisure warehouse, it was parcel force
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